Points of Contact for the carriers who provide relay services. (Alphabetical by company).
If you do not see your carrier or provider listed, or encounter a problem, first contact the Relay Services Administrator within your state at Relay Services Points of Contact before contacting the FCC's Consumer & Governmental Affairs Bureau via e-mail at TRS_POC@fcc.gov.
To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
- American Network
(VRS, IP Relay, IP captioned Telephone)
*Service not in operation
Mary Bacheller
142 East 39th Street
New York, NY 10016
Tel Voice: 212-200-2010; Fax: 212-758-3453
E-mail: notice@american.net - ASL Services Holdings, LLC.
(Conditionally Certified for VRS)
Gabrielle Joseph, VP Operations
3700 Commerce Blvd
Kissimmee, FL 34741
Voice: 407-518-7900 ext 321
Fax: 407-518-7903
E-mail: Gabrielle@aslservices.com
Website: www.graciasvrs.com - AT&T
(IP Relay)
Celia Nogales
1120 20th Street, Suite 1000
Washington, DC 20036
Tel 202-457-3014; Fax 202-457-3071
E-mail: i.nogales@att.com - Communication Axess Ability Group
(Conditionally certified for VRS)
Kate Johnson, VRS Manager
1445 N. Loop West, Suite 910
Houston, TX 77008
Telephone Numbers: 713-807-1176 voice and TTY; Fax 713-807-1238
Email: kate.johnson@caag4.com - Convo Communications, LLC
(Conditionally certified for VRS)
David Bahar, Vice President of Regulatory Affairs
2603 Camino Ramon #200
San Ramon, CA 94583
Telephone numbers: Video Phone and Voice: 925-452-4745; Fax: 510-372-0431
Email: david@convorelay.com - CSDVRS
(Conditionally certified for VRS)
Designated Agent: Jeff Rosen
600 Cleveland Street, Suite 1000
Clearwater, FL 33755
Telephone numbers: voice: 888-9CSDVRS (888-927-3877); Fax: 727-443-1537
E-mail: jrosen@zvrs.com - Hamilton Relay, Inc.
(IP Relay and IP Captioned Telephone)
Dixie Ziegler, Vice President of Relay, Hamilton Relay, Inc., 1001 12th Street, Aurora, NE 68818
Telephone numbers: Voice/TTY 402-694-3656; Toll-Free: 800-618-4781; Fax: 402-694-5037;
E-mail: dixie.ziegler@hamiltonrelay.com
Website: www.hamiltonrelay.com - Hawk Relay, LLC
(No longer providing VRS as of 9/14/12)
Ron Fenicle
9526 Many Mile Mews
Columbia, MD 21046
Telephone number: 301-725-2408
Email: ron@hawkrelay.co - Healinc Telecom, LLC
(Conditionally certified for VRS)
Lamar Stewart (COO and Senior Vice President)
E-mail: lamar.stewart@Healincvrs.com
Lauren Stewart (CTO Chief Technology Officer)
E-mail: laura.stewart@Healincvrs.com
3333 Henry Hudson Parkway, Suite 1A
Riverdale, NY 10463
Voice: 605-595-5746; Fax: 888-769-1962
Website: www.healincvrs.com - Purple Communications, Inc.
(IP Captioned Telephone, Conditionally certified for IP Relay and VRS)
Lydia Yomogida
Senior Manager Legal and Compliance Director
Purple Communications, Inc.
595 Menlo Drive
Rocklin, CA 95765
Tel: 916-663-6914; Fax: 855-236-0840
Email: compliance@purple.us
Website: www.purple.us - Snap Telecommunications, Inc.
(No longer providing VRS; Conditionally certified)
2 Blue Hill Plaza, 3rd Floor
PO Box 1626
Pearl River, NY 10965
www.snapvrs.com - Sorenson Communications, Inc.
(VRS, IP Relay, IP Captioned Telephone)
4192 South Riverboat Road
Salt Lake City, UT 84123
Contact person: Michael D. Maddix, Regulatory Affairs Manager
Sorenson Communications, Inc.
Telephone numbers: 801-287-9400; Fax 801-287-9401
Web page address: www.sorensonvrs.com or www.siprelay.com
E-mail: mmaddix@sorenson.com - Sprint
(IP Relay and IP Captioned Telephone Service)
Sprint Relay/Sprint Communications Company/Sprint Local Exchange Companies:
Michael B. Fingerhut, Senior Counsel - Government Affairs, Sprint Nextel
900 7th St, NW, Suite 700, Washington, DC 20001
Telephone numbers: Office 703-592-5112; Mobile 202-607-0624; Fax 202-585-1940
E-mail Michael.B.Fingerhut@sprint.com
