Grantees are encouraged to use the IDIS support options available to them. Your primary avenues for assistance are listed below.
Technical Assistance Unit
Obtain help with IDIS.
Phone: 877-483-8282
Fax: 703-553-8444
Email
Hours: Mon — Fri, 8:15 AM — 7 PM Eastern Time.
NOTE: Should IDIS ever not be available on a Saturday or on a federal holiday for which HUD has previously announced that IDIS would be up and running, users should phone toll free (888)297-8689 and press option 9 to report the problem.
IDIS Password Reset
Request to have your password reset.
Phone: (888) 297-8689 Option 3
IDIS Fixes & Enhancements
Request for changes to IDIS.
Email
Electronic Data Interchange
Questions about data transfer from your system to IDIS.
Email
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