Consumer Protection
Your everyday guide to help you prevent identity theft, understand credit and be a smart shopper.
Consumers face many challenges in the marketplace. Use the resources below to help you solve your consumer problems. You can download or order a copy of the 2012 Consumer Action Handbook, access the consumer directories, or file a complaint with government agencies (note: agencies may not investigate individual complaints).
File A Consumer Complaint
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Be a Smart Consumer
Know your rights and responsibilities before you make a purchase, and learn how to protect your rights after you buy. -
Consumer Frauds and Scams
Protect yourself against the latest schemes to get your money. -
Download PDFs of the Consumer Action Handbook sections
Download specific sections of the Consumer Action Handbook -
File a Consumer Complaint
Have a consumer problem? Learn what steps to take to resolve the problem. Also, get a sample complaint letter template to contact the sellers, manufacturers, or consumer organizations. -
NEW! Read the Consumer Action Handbook online
Find useful consumer tips from the Consumer Action Handbook here.