DigitalGov University On-Demand Training
- Analytics
- Challenges & Prizes
- Contact Centers
- Customer Service
- Mobile
- Plain Language & Writing for the Web
- Requirements & Best Practices
- Social Media
- Technology
- Usability & Accessibility
- Web Content Creation & Maintenance
- New Media Talks
What is On-Demand Training?
On-demand training allows you to learn anytime! See the class pages below for webinar recordings, slide presentations, and transcripts. Not all classes provide all materials.
Analytics
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
- Creating Web Metrics Reports that Rock (October 2009)
Challenges & Prizes
- Vendor Showcase: Challenge and Competition Services (February 2012)
- Challenges and Prizes: You Plus Outside Expertise Equals Success (February 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
Contact Centers
- Government Contact Center Customer Satisfaction Survey Results (February 2012)
- The Drivers of Customer Satisfaction in Contact Centers (October 2011)
- 2011 Government Contact Center Conference Presentations (September 2011)
Customer Service
- The Essentials of Customer Experience: Going Beyond Customer Service (June 2012)
- Get Serious About Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency (October 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- The Magic of Exceptional Customer Service (September 2010)
Mobile
- API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Mobile Apps vs. Mobile Websites (December 2011)
- Going Mobile (May 2011)
- Mobile Strategy at the Smithsonian (July 2011)
Plain Language & Writing for the Web
- Using Plain Language to Communicate Health Information (November 2011)
- Plain Language in Regulations and Policy (October 2011)
- What Not to Web: Plain Language and Writing for the Web Made Easy (September 2011)
- Plain Language: The Act, What It Means, What You Need to Do (August 2011)
- Write Plainly: An Update on Plain Writing Principles and the New Law (January 2011)
- Plain Language in Practice: Writing for the Web (October 2008)
Requirements & Best Practices
- API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Best Practices of Multilingual Websites (September 2009)
- Best Practices for Blogging (May 2009)
Social Media
- Mobile Webinar Series: Responsive Design (June 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Yammer: The Power of Social Networking Inside Government Agencies (March 2012)
- Facebook Timeline Briefing (March 2012)
- Engaging Audiences with Twitter (January 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Tumblr—How Blogs Connect You With Citizens (November 2011)
- Crowd-Sourced Wikis for Government (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Connecting Citizens: Foursquare and the National Archives and Records Administration (August 2011)
- Going Mobile (May 2011)
- Designing Social Media Policy for Government: Eight Essential Elements (April 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Socrata: Making Data Social (August 2010)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
- Scribd.com: Uses in Government (July 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Technology
- API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- Game On! How Gamification Can Work in Government (July 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- FedRAMP Concept of Operations Briefing (February 8, 2012)
- Forum Call: APIs and Government (December 15, 2011)
- Mobile Apps vs. Mobile Websites (December 8, 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- USASearch: Enhancing Your Website's Search (July 2011)
- Mobile Strategy at the Smithsonian (July 2011)
- Going Mobile (May 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Intro to Virtual Worlds (October 2010)
- Socrata: Making Data Social (August 2010)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
Usability & Accessibility
- Mobile Webinar Series: Responsive Design (June 2012)
- Usability Testing and Debriefing Best Practices (March 2012)
- Usability Testing: The First Fridays "Discount" Method (January 2012)
- No FAIL Accessibility Testing (June 2011)
- Improve Efficiency and Usability with Design Templates (November 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- User-Centered Design for Government Websites (September 2009)
Web Content Creation & Maintenance
- Mobile Webinar Series: Mobile First (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- USASearch: Enhancing Your Website's Search (July 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- Wiki Tools: Uses in Government (October 2009)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
New Media Talks
- Game On! How Gamification Can Work in Government (July 2012)
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Help Customers StumbleUpon Your Site (February 2012)
- Tumblr—How Blogs Connect You With Citizens (November 2011)
- Crowd-Sourced Wikis for Government (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- Wiki Tools: Uses in Government (October 2009)
- User-Centered Design for Government Websites (September 2009)
- Scribd.com: Uses in Government (July 2009)
- Best Practices for Blogging (May 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Content Lead:
DigitalGov University Team
Page Reviewed/Updated: September 7, 2012