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Interactive Customer Evaluation (ICE)

The ICE (Interactive Customer Evaluation) is a web-based customer feedback system that allows customers to give direct and immediate feedback to Service Providers about their products and services. There are hundreds of ICE participats--the Military Departments, Defense Agencies and DoD Field Activities.

With the click of a mouse, a customer's ICE suggestion, compliment, or complaint is sent to the appropriate Service Provider. To access ICE, all that is needed is an Internet browser. An ICE comment card can be sent from any computer, at any time, and any place. Comment card information is confidential and viewed only by the Service Provider getting the feedback. To reach the general ICE website, click here.

To access ICE Comment Cards for the divisions of the Human Resources Directorate (HRD), click here. HRD wants to know how it is doing in meeting the needs and expectations of its customers. So, tell us how we are doing!