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Frequently
Asked Questions – Login & Security
Why
does MSHA require registration before filing a form?
The
Department of Labor (DOL) now requires new security guidelines for all agency
websites that interact with public and industry users. The primary purpose of
registering is to provide MSHA and DOL with the ability to audit who is
actually providing filings online. While not widespread, requiring registration
allows MSHA to control abuse of online filing in certain circumstances as well
as provide you, the user, a certain level of protection by allowing MSHA to
make a reasonable determination of the authenticity of the filing.
How
do I register?
To register to use the online forms advisor click on any of the forms you wish
to file. You will be asked to login, click the link on the bottom of the page
for new users. The registration process has two steps; entering your
registration information and verifying your email address. All the fields on
the registration information screen are required. Make sure that the email
address you use to register with is valid and that you have access to that
email account. Once you complete your registration information click on the
“Register” button. A message will indicate that a verification email has been
sent to the email address entered in the previous page. The registration
process is not complete at this point. From the time you submit your
information you have 48 hours to complete the registration by following the
directions on the email that was sent to you. Once you receive the email you
will need to click on the link provided to finish the process. If clicking on
the link is not working you can copy and paste the link into your browser
window. Make sure you copy only the text that is between the < and >
symbols and not the symbols themselves. Once you navigate to the page that is
brought up by the link your registration is complete. You should then be able
to login to the system using the email address and password you entered.
I
used to file my 7000-2 without a login. Why do I need to register now?
The
old elaws filing system for the 7000-2 did not require registration. All that
was required was a valid Mine ID. However, the Department of Labor now requires
new security guidelines for all agency websites that interact with public and
industry users. Therefore, all users are now required to register first before
submitting a 7000-2. Please note that any email address you used for a previous
filing will not be valid as a login so you must first register before
completing the 7000-2. This is a one time registration process and your login
will remain valid for the next quarter’s filing.
I
registered but I receive a message that my username/password combination is
invalid. What can I do?
If
you successfully registered to use the new EGov system you may not be typing
you password correctly. Please verify your password and attempt to login again.
If you still receive the message, you may click on this link to verify that
your email address is registered with MSHA.
Verify Registration
If
your email address is registered correctly, you can receive your password via
email by clicking on the “I
forgot my password” link under the Login button on the login page. If you were
unable to verify your email address as registered with MSHA, you will need to
register first before logging in by clicking the “New
EGov users register here” link.
I
am receiving messages about browser cookies and / or javascript. What can I do?
The
EGov site requires browser support for both cookies and javascript. If you are
having trouble logging in or using the site, you may have one or both of these
features disabled. Click the link below for instructions to enable these
functions on your specific web browser.
Instructions
My email address has changed. Can I change my email address?
Since
your email address is your user login you cannot change your email address
through the registration maintenance screen. You must contact the help desk at
1-877-778-6055 and they can assist you in verifying your new email address and
changing it with the online filing system.
If
you have any additional questions or comments about login and security, please
send an email to egovsupport@dol.gov.
Thank you.
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