First-Line Supervisors of Office & Administrative Support Workers
Also called:
Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor
see titles from the Air Force, Army, Coast Guard, or Navy.
Financial Management and Comptroller Manager; Force Support Manager; Health Services Management Superintendent; Logistics Plans Superintendent; Maintenance Management Production, Craftsman; Maintenance Manager; Materiel Management Superintendent; Medical Materiel Manager; Personnel Superintendent; Traffic Management Craftsman
Chaplain Assistant; PATRIOT Launching Station Enhanced Operator/Maintainer
Master Chief Petty Officer of the Coast Guard; Medical Administration; Petty Officer
Aviation Boatswain's Mate, Launching and Recovery Equipment; Gunner's Mate; SNAP II Supply and Financial Management (SFM) Functional Area Supervisor
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
- customer service
- management
Arts and Humanities
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Education and Training
- teaching and course design
|
|
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- changing what is done based on other people's actions
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
|
|
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
Attention
- pay attention to something without being distracted
- do two or more things at the same time
|
People interested in this work like activities that include
leading, making decisions, and business.
They do well at jobs that need:
- Dependability
- Integrity
- Attention to Detail
- Cooperation
- Stress Tolerance
- Concern for Others
|
|
You might use software like this on the job:
Project management software
- Contract management software
- HCSS HeavyJob
Electronic mail software
- Email software
- IBM Lotus Notes
Accounting software
- Bookkeeping software
- Intuit Quicken software
|
high school diploma or
bachelor's degree
usually needed
Get started on your career:
|
|
New job opportunities are very likely in the future.
$48,810
per year, on average
|
|
You might like a career in one of these industries:
|
In the military:
see titles from the Air Force, Army, Coast Guard, or Navy.
