Hotel, Motel, & Resort Desk Clerks
Also called: Front Desk Clerk, Front Desk Agent, Night Auditor, Guest Services Agent (GSA)
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
Business
Arts and Humanities
Engineering and Technology
Math and Science
|
Basic Skills
Social
|
Verbal
Ideas and Logic
|
People interested in this work like activities that include
data, detail, and regular routines. They do well at jobs that need:
|
You might use software like this on the job: Facilities management software
Spreadsheet software
Electronic mail software
|
|
|
You might like a career in one of these industries:
|
See more details at O*NET OnLine about hotel, motel, and resort desk clerks.