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The Texas wildfire season that began on January 1, has burned 635,147 acres and 383 homes. The counties with the highest losses are Montague, Live Oak, Bastrop, Jack, and Palo Pinto. The severe wildfire season is attributed to record low levels of precipitation and high daily temperatures. More than 308 communities have asked for voluntary water cutbacks, and several Texas cities experienced record high average monthly temperatures in July. Gov. Rick Perry on August 18, 2009 again requested assistance from the federal government, saying the state has spent $45 million on wildfire response.

News Releases | Contact TDI |  Report Suspected Arson | Insurance Tips | General Tips | Evacuation Tips | After a Wildfire

Current Conditions, Information, and Resources


News Releases   

In the Event of a Loss Covered by Insurance (April 13, 2009)

Contact TDI   

If you need information, have a complaint, or can’t locate your agent or company, call the toll-free TDI Consumer Help Line

1-800-252-3439

The Consumer Help Line is open from 8 a.m. to 5:30 p.m. Monday through Friday and 9 a.m. to 5:30 p.m. Saturday.

Report Suspected Arson   

Gov. Rick Perry has directed state authorities to investigate and aggressively pursue anyone who has intentionally started wildfires at the risk of destroying property and lives. According to the Texas Forest Service, 90 percent of Texas wildfires are caused by humans. The State Fire Marshal's Office has initiated a 24-hour toll-free Arson Hot Line to report suspected arson fires and county burn ban violations.

1-877-4FIRE45 (434-7345)


Insurance Tips   

  • Keep an inventory. Fill out TDI's Home Inventory Checklist (PDF) that you can print or save to a disk and keep somewhere secure. Consider e-mailing it to yourself to ensure you'll have it wherever you are. Also take photos or videotape of each room and the exterior of your home to keep with your inventory.
  • Gather important documents and insurance cards and policies. Unless they are stored in a safe place, take health insurance cards; auto and home insurance policies; and an inventory of your possessions, including receipts and photos or videos.
  • Know what your policy covers. Make certain your homeowners or commercial property coverage is still in force and that it provides adequate coverage to pay the full replacement cost of your property. Check your auto policy to see if you have comprehensive coverage "other than collision." Comprehensive coverage pays if a storm, fire, or flood damages your car. Find out how much coverage you have for "additional living expenses" to cover lodging, food, and other expenses if you're forced to vacate your residence after suffering a covered loss.
  • Know your policy limits. Contact your agent and check the limits of your policies. For homeowners policies, ask about limits for contents and buildings. Your limits may be too low if replacement costs have risen because of new additions, improvements, or inflation.
  • Review your health coverage. Find out if you'll be able to receive non-emergency care from out-of-network providers, if needed, without accruing additional out-of-pocket costs.
  • Consider renters insurance if you don't have it. A landlord's insurance policy usually covers the house or building, but not the personal property of the building's tenants. If you rent an apartment, duplex, house, or townhouse, you may need renters insurance to protect your belongings.
  • Consider business interruption coverage. Business interruption coverage compensates you for lost income and certain operating expenses if you are forced to vacate your business because of a loss covered in your policy.
  • Consider alternative storing methods for company files. Important documents can be scanned and stored in a safe location. Also consider taking photos of office equipment and furniture.

General Tips   

  • Take precautions to avoid a house fire. Never smoke when near flammable liquids. Be cautious with alternative heating sources. Place space heaters at least three feet away from flammable materials. Store ashes in a metal container outside and away from house. Place a screen in front of the fireplace. Keep matches away from children. Never smoke in bed or when drowsy or medicated.
  • Install smoke alarms on every level of your house. Put them outside bedrooms or at the top of open stairways, but not in the kitchen. Test smoke alarms once a month and replace batteries at least once a year. Replace alarms every 10 years.
  • Check your home for fire hazards. Have electrical wires in house checked by an electrician. Inspect extension cords for frayed or exposed wires or loose plugs. Ensure outlets have cover plates and no exposed wiring. Don't overload extension cords.
  • Install fire extinguishers in your home and teach everyone to use them.
  • Buy emergency repair items. These items include asking tape, lumber, plastic sheeting, sandbags and sand. Keep all receipts for insurance or tax purposes.
  • Review escape routes with your family. Practice escaping from each room. Make sure windows aren't nailed or painted shut. Consider buying escape ladders and ensure that burglar bars, etc. are easily opened from inside. Teach everyone to stay low to the floor where the air is safer when escaping the fire.
  • Ask your local fire department to inspect your home and offer fire safety and prevention tips. Remove items from around the house that could burn. These include wood piles, lawn furniture, and grills.
  • Prepare for being away from home. Place valuables, documents, etc. in the car ready for a quick departure. Also load your pets in the car. Assemble a disaster kit that you can grab in a hurry. Include the following in the kit:
    • Water: Pack enough bottled water for every person to have one gallon of water for three days.
    • Food: Non-perishable foods, canned goods, can opener, and utensils.
    • Extra clothing: Clothes, shoes, and blankets
    • First aid kit: Gloves, gauze, soap, hand sanitizer, antibiotic ointment, bandages, pain relievers, thermometer, and tape.
    • Medications: Prescriptions, eye glasses and hearing aids, and items for dentures, and contact lenses. Pack prescriptions in their original containers. Ask your doctor about storing medications.
    • Emergency items: Battery-powered radio, flashlights, extra batteries, cash and change, a whistle, shovel, basic tools, baby wipes, garbage bags, toilet paper, and a state map.
    • Baby items: Formula, diapers, bottles, powdered milk, medications, baby wipes and diaper rash ointment.
    • Personal hygiene supplies: Soap, toothpaste, toilet paper, and cleaning cloths
    • Pet supplies: Medical records, medications, ID tags or microchips, current photos, leash and carrier, three-day supply of food and water, can opener, pet beds and toys, paper towels and plastic bags, and a list of hotels that accept pets.
    • Important documents: Insurance cards and policies, copies of prescriptions or unfilled written prescriptions, list of all medications, wills, contracts deeds, stocks and bonds, passports, drivers license or other identification, Social Security cards, bank account and credit card numbers, home inventory, important telephone numbers, and family records (birth and marriage certificates).

Evacuation Tips   

  • Decide in advance under what circumstances you'll evacuate your home. Whenever local authorities recommend evacuation, you should leave. The advice of authorities is based on experience and knowledge of the wildfire and its potential for destruction.
  • Monitor the news for timely evacuation information.
  • Work out a way for family members to communicate if you are separated. Remember that in a severe storm, local phone service may be disrupted. Ask a friend or relative who lives outside your immediate area to serve as a point of contact.
  • Learn all routes leading out of your house and out of your neighborhood.
  • Fill your gasoline tank to prepare to evacuate. Park your car facing the direction of escape and roll up the windows.
  • Turn on outside lights and every room in the house. Lock and secure the premises. Take small valuables and important documents with you.
  • Close all doors inside the house and outside shutters, doors, windows, and vents. Remove flammable drapes and curtains.
  • Shut off natural gas, propane, or fuel oil supplies at the source.
  • Connect garden houses. Fill pools, hot tubs, garbage cans, and any other outdoor containers with water. Wet down or remove shrubs within 15 feet of your residence.
  • Keep fire fighting tools handy such as ladder to reach the roof, shovel, rake and buckets. Place combustible patio furniture inside. Seal vents with pre-cut plywood or commercial seals.
  • Disconnect any automatic garage door openers to enable them to be opened by hand. Close the garage doors.
  • Exercise fire safety when you're at a temporary location. Restrict the use of candles and alternate or portable methods for cooking to well-ventilated areas. Keep combustible materials (especially paper and cardboard boxes) away from open flames, space heaters, and other electrical devices. Keep electrical circuits from overloading by limiting the number of electrical devices plugged into outlets. When staying in hotels and motels make sure the smoke detector is working.
  • Avoid carbon monoxide poisoning. Never use generators, grills, camp stoves, or other gasoline, propane, natural gas, or charcoal-burning devices inside your home, basement, garage, or camper—or even outside near an open window. Health Alert: Carbon Monoxide Warning!

After a Wildfire   

The following tips can help the claim process go more smoothly following a natural disaster:

  • Review your policy carefully. Make sure you understand what losses are covered. If you’re not sure, ask your agency or an insurance company representative for an explanation.
  • Contact your insurance company as soon as possible. Keep a record of all contacts you have with your company. Be prepared to answer questions about the extent and severity of the damage. Your initial contact may be with your insurance agent, a claims office, or the company’s claims center.
  • Make a list of your damaged property. Photograph or videotape the damage if possible. Don’t throw away damaged items until your insurance adjuster has seen them.
  • Make reasonable and necessary repairs to protect your home and property from further damage. Don’t make permanent repairs until instructed by your insurance company. Keep a record of your repair expenses and save all receipts.
  • Make sure your address is visible. If you have to move, leave a sign with your temporary address, phone number, and the name of your insurance company. Try to be present when the adjuster inspects your property.
  • Should you choose to hire a public insurance adjuster, make sure the adjuster is licensed by the Texas Department of Insurance (TDI). Public insurance adjusters work independently and charge a fee for their services, which means you could have less money to repair or replace your damaged property. The adjuster must disclose the fee in the written contract with you. To learn whether a public insurance adjuster is licensed, call TDI.
  • Find a reputable contractor to make repairs. Verify the contractor’s references, have a written contract before repairs begin, and pay only as the contractor completes the repairs.
  • If you need financial assistance, ask your agent for an advance payment. Contact your local Red Cross for additional help or call 1-800-Red Cross.
  • If you need general insurance information, have a complaint about your insurance company, or can’t locate your agent or company, call the toll-free TDI Consumer Help Line at 1-800-252-3439.


For more information contact:

Last updated: 08/31/2009




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