Summary
Quick Facts: Customer Service Representatives | |
---|---|
$30,460 per year
$14.64 per hour |
|
High school diploma or equivalent | |
None | |
Short-term on-the-job training | |
2,187,300 | |
15% (About as fast as average) | |
338,400 |
What Customer Service Representatives Do
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Work Environment
Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers. Most work full time, although part-time and variable schedules are also common.
How to Become a Customer Service Representative
Customer service representatives typically have at least a high school diploma and are usually trained on the job. They must be good at communicating and dealing with people. They also need basic computer and phone skills.
Pay
The median hourly wage of customer service representatives was $14.64 in May 2010.
Job Outlook
Employment of customer service representatives is expected to grow 15 percent from 2010 to 2020, about as fast as the average for all occupations. Employment will increase as consumers continue to demand products and services that require customer support.
Similar Occupations
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
O*NET
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Contacts for More Information
Learn more about customer service representatives by contacting these additional resources.