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Contact Us
To Report Abuse or Neglect
To report child abuse or neglect, please contact Child Help USA at 1.800.4 A Child (1.800.422.4453) or see our list of State Child Abuse Reporting Numbers by State.
Questions
Please note: Child Welfare Information Gateway does not offer advice on personal issues. Please see our resources on finding help with a personal situation.
Email Us
Your question will be reviewed by our Information Specialists or Librarians, and a comprehensive answer will be provided via email.
- For questions regarding our services, website, or website content:
info@childwelfare.gov - For help with our Library or journal articles:
library@childwelfare.gov
Call Us
For personal assistance and inquiries via the phone, please call between 8:30 a.m. and 5:30 p.m. EST to speak to an Information Specialist.
- Personal assistance and inquiries:
800.394.3366
Live Chat/Live Online Support
Have a "live chat" with an Information Specialist using instant messaging technology between 10 a.m. and 5 p.m. EST. We recommend turning off your pop-up blocker to maximize this service. Please leave a message if we are unavailable, and we'll get back to you as soon as possible.
Child Welfare Information Gateway
Children's Bureau/ACYF
1250 Maryland Avenue, SW
Eighth Floor
Washington, DC 20024
Comments/Suggestions
If you have a general comment about our services or website that does NOT require a response, please send us your comments and feedback.