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The Claims Process

Submitting a claim is quick and easy.  The entire process should take no longer than 3-5 minutes.  You will need to submit a claim every month in order to continue receiving mass transportation benefits. 

Claims are made between the 1st–15th of the month prior, for the next month’s benefit.
(cut off dates are driven by WMATA’s required deadlines)

Failure to submit a claim or forgetting to submit a claim will result in skipping a month’s benefits. 
No Claim = No Benefits.

Step 1

Go to https://mtbp.whs.mil/claim on a CAC enabled DoD computer.

Step 2

Click “Next”

Read through and click “Next” on the following screens:

• Program Eligibility
• Privacy Act Statement
• Claim Eligibility

Step 3

Select the month you are claiming for – Select next month (you can sumbit a claim for the month after next, if you will not have access to a DoD network computer during the claim period for that month)

then click “Next”:

Claim Certifications - Read and check each accompanying box. Click “Next”:

Step 4

Enter the number of days you plan to commute and your Claim Amount.

Click "Submit Claim"

Step 5

Enjoy commuting next month. 

http://www.whs.mil/DFD/Info/Instructionsforreceivingelectronicfaremedia.cfm

Benefits will be made available on your SmarTrip® card on the first of next month.  If you have set up a passenger allocation account with WMATA or CommuterDirect, your benefits will be transferred off of your SmarTrip® card’s transit benefit account and directed to your transit authority or vanpool. More information regarding allocations can be found at http://www.whs.mil/FSD/Info/allocate.cfm .

The monthly claim process is an important internal control that replaces the physical verification of employee’s DoD CAC/IDs to ensure continued eligibility, and it serves to collect participant attestation to the program rules.Participants will be required to make a claim each month to continue benefits.Three reminders will be sent during the claim period. You will need access to a CAC enabled DoD network computer. 

Claims are made between the 1st–15th of the month prior, for the next month’s benefit.
(cut off dates are driven by WMATA’s required deadlines)

In order to submit a monthly Claim and receive benefits , you must be enrolled in the DoD SmartBenefits® Program. 

Click here https://mtbp.whs.mil/Participant/Status.aspx , to verify your SmartBenefits® status. 

Failure to submit a claim or forgetting to submit a claim will result in skipping a month’s benefits. 
No Claim = No Benefits.