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Procedures for Reassigning Benefits to a New SmarTrip Card

Do you have a new SmarTrip card that you would like linked to your mass transit benefits? Lose or break your SmarTrip card? Please follow these instructions:

Step 1
Get a new card
SmarTrip® cards can be purchased at Metro stations with parking facilities, Commuter Stores, CVS stores, online, or at over 400 retail locations across the region.

Please visit the following link for a full listing:http://www.wmata.com/fares/purchase/where.cfm

Step 2
Register your new card in your CAC name with WMATA (Metro) https://smartrip.wmata.com/Registration/Register.aspx

Verify your CAC name at: https://mtbp.whs.mil/Participant/Status.aspx

Step 3
Contact WMATA and ask them to transfer any remaining personal balance on your old card to your new one. WMATA representatives may be reached at 888-762-7874

Step 4
Link the new card to your benefits at https://mtbp.whs.mil/Participant/Status.aspx

 Click “Link SmarTrip® Card”

You will receive an email confirmation from the MTBP office when your benefits have been reassigned to your new card. This process may take a few days to confirm.

*Please be advised that it can take 3-5 calendar days for transferred benefits to appear on the new card after the reassignment has been initiated

Step 5
If you use CommuterDirect for MARC/VRE or a WMATA allocation account for vanpools, MTA commuter buses, etc., you will need to update your CommuterDirect or WMATA allocation account with the new card number as well. 

Visit the following website for more details: http://www.whs.mil/DFD/Info/allocate.cfm