Another great experience at Kenner, this time in the Pediatric Clinic. We were greeted as soon as we walked in the door and the smiles kept coming. It started with a very professional Soldier, SGT Van Ausdall and then with the very caring nurse Mary Asher. When we thought it couldnt get any better in comes Dr. Elke Zsachabitz, she inspired trust the moment she walked in the room. My daughter was so relaxed and was able to open up and describe the purpose of our visit. Never once did we feel rushed, she made us feel extremely comfortable and took care of everything we came in for. Dr. Elke is a great of example of who we need taking care of our Warriors and their families. On our way out we received a hug from the clinic's OIC, Dr. West-Brown and we thanked her for the positive experience. Like a great boss she gave all the credit to her staff. Kenner family, we want to thank you for making us feel important and for taking care of our health care needs. You deserve to be recognized for your outstanding customer service and caring attitude!

I just wanted to pass on some positive comments about one of your physicians. Dr. Marie Huggins is one of the best physicians I have ever seen. She is timely, never makes you feel rushed, answers all your questions, never makes you feel that anything you are asking is a dumb question, and has great advice. She makes you feel comfortable (very very important!), remembers things about you and your family and asks about them. She is one of the few physicians I've seen, especially at military facilities, that really seem to take the time to get to know her patients. I know that is hard to do when the numbers are so high, but she makes an effort to go above and beyond. Most make you feel like they haven't even read your chart or know anything about you. She seems to really love her job and wants to be there, doing good work. My father was an OB/GYN and I used to work in his office during my summers long ago and she reminds me of how things used to be when you visited a physician. She has the same positive qualities people used to tell me about my father. She is top notch and I wanted to pass that along to any supervisors she may have. Her nurse is also excellent when I have made phone inquiries in the past. I cannot recall her nurse's name.

Wonderful treatment/blood draw (Ms. Fuller) to have music. I think a TV would be an even better distractor.

My last two visits in the Primary Care Clinic were nothing short of excellent. I was extremely impressed with the overall customer service focus and attention provided to me as a patient. I was treated promptly with a smile and a caring attitude. I would like to specifically thank a few individuals who went the extra mile, the front desk clerk Mrs. Wells, my nurse Linda Desjarlais and my provider, Dr. Bilinski. Each member of my team has consistently provided comprehensive, quality health care with a smile. Notice I said members of my team, thats I how felt, like they all understood my needs. I trust Kenner with all of my health care needs and I hope these individuals are recognized for their efforts in making my experience a positive one. Hats off to the leadership of Kenner for creating this positive health care enviornment.

Public Affairs Kenner Clinic Fort Lee Va appears to have set a trend of Outstanding service. The performance and dedication to ensuring that the highest level of care and ease of operation is something that I have grown a custom to when working with them. They have certainly made my life much easier. I truly appreciate all they have done for me in the past and always look forward to working with them in the future.

Today at 1220 I was instructed that two General Officers would be requiring FLU vaccinations. Unfortunately the vaccinations were needed 40 minutes later and in their personnel office. The Kenner Executive Health Services came through. This is not the first time they were able to assist me with a ridiculous short suspense or going above and beyond the normal customer services. There services are so very much appreciated and I feel that they are due some extra gratitude. Thank you MS Wade!

Yesterday, I went to the pharmacy and Mrs. Tiffany Connolly at the front desk took very good care of me. She provided me and my family with excellent costumer service as well as the Pharmacy Technician, Mrs. Sharese Pugh and the KAHC Pharmacist, Mrs. Christine Wetherbee. All three ladies helped me take care of a situation I was having with my medicine. Thanks again for the great service i am very gradefull for that.

This was my best TMC experience. I recieved great care and was treated like a real person. Ms Easley was amazing and helped keep me calm.

Mr Burrus is attentive and thorough. he explains why he is ordering a test, why certain medicines will work for me and what the ultimate goal for my health care is. I trust him 100%.

Mr. Pinkerton is efficient and very knowledgeable in the aspects of his field.

Dr Schwabe is a very caring and committed mental health professional.

Dr Brown cares very much about my mental health. I can see that he has genuine concern for the Soldiers. I thank God for him.