Consumer rights

Most recent

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  British Gas contract that made a reader boil over

  23 Jun 2012: British Gas switches elderly customer's boiler servicing contract from £7.65 a month to £18.75

• Taking action over traffic offences abroad

  23 Jun 2012: Hire car charge was bolstered by a fine for an unknown traffic infringement – but Europcar couldn't supply any details

• Putting some power into British Gas complaint

  23 Jun 2012: Meter reading mix-up led to debt-chasing confusion, but now the company has acknowledged the mistake

• PayPal's buyer protection is short-lived

  23 Jun 2012: When a supplier went bust without delivering the goods, PayPal customer discovered the time had run out on a refund

• Community investment schemes for returns – and a clear conscience

  22 Jun 2012: Investments Community schemes offer savers 6%-8% returns plus a clear conscience. The latest promises to deliver green heat while rescuing local woodland. Rupert Jones reports

• EDF Energy vouchers offered no support

  22 Jun 2012: The energy supplier told us it would exchange our vouchers for a cheque, then claimed we owed it money

• First Utility's loyalty bonus was a test of patience

  22 Jun 2012: Energy supplier kept a customer by offering a payment for staying – but it took quite a while to pay up

• Tesco Clubcard deal a little pointless

  22 Jun 2012:

  I planned to use my extra points for a trip at Easter, but it took a year for them to be added to my card

• Mystery email charges that TalkTalk won't refund

  22 Jun 2012: A fee for email on top of broadband fluctuated for no apparent reason – and continued after provider changed its policy

• Tenancy guarantor update

  22 Jun 2012: Several readers responded to a letter about a joint tenancy problem in order to share similar experiences and advice

• Apple fined $2.25m in Australia for misleading iPad 4G advertising

  21 Jun 2012:

  Judge punishes Apple for saying its new iPad could connect to Telstra's 4G broadband network in Australia

• HSBC puts MPs under microscope

  15 Jun 2012: HSBC is targeting MPs with data requests after categorising them as 'politically exposed persons', and may close accounts if they don't comply

• Plaudits for sensitive Halifax, brickbats for Barclays

  15 Jun 2012:

  Bank praised for professionalism in closing bank accounts following a family bereavement

• Hertz satnav charges drove up care hire bill in US

  15 Jun 2012:

  Car rental fee increased dramatically with extra charges for satnav hire and unwanted upgrades

• Fly.co.uk's service fee increased a booking by 50%

  15 Jun 2012:

  Cheap flights in the UK was the plan, but the reality of using this website was an extra booking fee and credit card charges

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