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Google Docs Known Issues
Although this page was originally written in English, you can use Google's website translator to instantly and automatically translate this page: If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible. To see more information on an issue, just click on it. Clicking the "Report" button will ensure that we're notified about your issue. If you're experiencing an issue, please let us know! Commonly reported issues in Google Documents:
Images with dimensions greater than 2000 pixels cannot be uploaded
We're aware of this issue. In the meantime, one workaround is to resize images before you upload them.
Equation symbols render incorrectly when a document is printed in Chrome
Some equation symbols display correctly in the web view of a document, but often render incorrectly when printing the document from Chrome. While we work to resolve this issue, try printing your document from another browser. We apologize for the inconvenience and appreciate your patience. Some people have reported minor formatting problems in Google documents upgraded from the old version of Google documents. The best workaround is to follow these formatting tips and tricks.
More than one form editing window open overwrites changes saved
We're aware of a problem that occurs when someone has more than one form editing window open for the same form. The workaround to avoid edits from one form editing window overwriting edits from another is to ensure that you only have one form editing window open. This is the window that opens when you select Form > Edit form.
Sparkline function doesn't display when printing, downloading to PDF or embedding a spreadsheet.
After you've inserted a sparkline function in a spreadsheet, you won't be able to see sparklines when you download your spreadsheet to PDF or when you print it. Sparkline functions are also not visible in embedded spreadsheets. To print your spreadsheet with sparkline functions included, try taking a screenshot of the sparkline(s) and insert them into your spreadsheet as an image. We apologize for the inconvenience and appreciate your patience.
VLOOKUP functions that call pivot table cells are uneditable
Users have reported that if you create a VLOOKUP function that calls a value from a cell within a pivot table, the cell is uneditable and only shows the value, rather than the VLOOKUP function itself. This is a known issue and we are working on a resolution.
"Trying to reach google.com..." error message
Users on certain networks or behind certain firewalls see this issue when accessing documents in Google Docs. Please ensure your network settings are compatible with Google Docs. You, or your network administrator, can learn more about these necessary settings.
Docs offline isn't working and must be manually reset
If you receive this error, go to chrome://settings/cookies in your browser. Then, search for "docs.google.com" and click the "Remove All" button. Last, return to your Documents List, and re-enable Google Docs offline under the gear menu to continue working. We're currently working on a solution to address this problem, and we appreciate your patience.
Recently transitioned Google Apps accounts can't see their docs
If your Google Apps account has recently been transitioned, then it's possible that you don't see any of your docs when you sign into Google Docs. Follow these steps to sign into your account.
Docs offline isn't working due to a Chrome issue
You might see this error if you have downloaded the Google Docs Chrome app, but haven't enabled. This is a known issue, and we're currently working on a solution to address it. To check if the Google Docs Chrome app is enabled, open a new tab in Chrome and check to see if the app icon is gray or blue in color. If the icon is gray, the app is disabled. Click the gray icon to enable the app, which will allow Google Docs Offline to work properly.
Drag-and-drop upload isn't working in Firefox 8
Using the drag-and-drop option to upload files to Google Docs currently isn't working if you're working in Firefox 8. In the meantime, you can upload files and folders by clicking the upload icon in the top left of your Documents List. Then, choose the files or folders you'd like to upload.
Problems with Documents List in Internet Explorer 8/9
When you're working in Windows 7 with Internet Explorer 8/9, you might have trouble opening docs and files from the Documents List. These items are available when accessed via direct URL. We're currently investigating this issue. If you're experiencing this problem, your input is valuable. Please visit the primary forum thread to read updates from Google and respond to related questions. If you have run into this issue, there are several available workarounds:
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Recent fixes
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