Forums

Hatepylons thank you for your response.  I have removed the crash report to help make this thread a bit more readable.  You are correct in that their seems to be an issue with Automatic Graphic Switching and Adobe AIR.  We are currently working closely with Apple to resolve these issues.  For now turning Automatic Graphic Switching off will allow you to overcome these difficulties.

Thanks Jim and we have had reports from some users that they were unable to use Adobe AIR applications at all with Automatic Graphic Switching turned on.  So it will depend on how often you use Applications which utilize Adobe AIR.

Excellent Ted Fitzpatrick you might also want to check the permissions set on the folder you were trying to save too.

@Jeff Thanks so much for this

@ Entire Adobe Team:

I love Adobe and all of your products but this is absolutely ludicrous.  A download assistant is crashing because of a graphics issue?  I'm baffled why we cant just download the software the normal way.  My browser does a fine job all by itself.

At bare minimum you should have a disclaimer on your website explaining this issue.  There are TONS of people on Macs with the default graphic switching enabled, and not a single one is likely to go as far as I went (searching the support forums?!) to find the solution.

I understand updating the software takes time, but again, the first response should be at least updating some simple copy.

Thanks for letting me vent I still love y'all

Hello,

Thank you Jim W for helping me not lose more hours (already lost one) in trying to figure out the reason why ADA would not start (nor can I find it anywhere after I am told it has been installed) 

I am new to Mac, just got my first one a couple of days ago and while it is gorgeous in many ways, I am still trying to find my way around.... which unfortunately means I cannot seem to located where I can switch the Automatic Graphics Switching off... could someone kindly point a detailed way (I am on OS Lion)

Many thanks,

Barbara

p.s. and I have to agree fully, it is extremely surprising that Adobe should have this kind of issue with a MAC (and lack of proper instructions).... I used to think it was a marriage made in heaven ;-)

Thank you!  I found it a couple of minutes later on another forum through Google search (long live Google!   It was exactly where you say.

Cheers

Ange_11 did you try the steps listed by Kim above?  They should resolve your difficulties.  Beyond that do you receive any type of error message?  Which operating system are you using?

I have been trying to download tria version of CS5.5 Premium all day. The download freezes at the same point every time. I have uninstalled/reinstalled download manager twice now. I am on Max OSX 10.7.3. I was saving to my desktop. No error message - just freezes with about 1cm of the progress bar showing each time.

Thanks

That was quick!

I have no error message and the firewall is disabled on my Mac.

Any further advice?

Thanks

Thanks - I have tried both Firefox and Safari on 2 different Macs. Exactly same problem. As this is on both Macs and the same network, are downloads sensitive to port settings on internet routers?

Thanks

Looks like the problem is something to do with my router. I tried to download to my laptop from a public hotspot and it would have run to completion if I had the time (slow speed).

Any thoughts?

Hello,

Download Assistant does not automatically begin my download (a trial of Adobe Flash).  I closed it, returned to the download page, refreshed the page, and downloaded again.  Download Assistant opens, I sign in, I browse to a folder to save the program.  No download begins and nothing happens.  What else can I try?

Thanks.

The way Adobe is upgrading things, is so frustrating. Creating all these different obstacles just to download a program, is ridiculous. The simple direct link worked fine. I'm attempting to download Adobe Photoshop Cs5. When I get to the assistant window, it's requesting that I sign in. When I do, nothing happens. The program just sits there, nothing starts downloading. Just a screen with download other programs to download on bottom. Can someone help me please?

I'm having the same problem as the other people, but the Graphics switcher is not in my Energy Saver on Macbook Air running Lion. Can you tell me where it would be? I have blown over $35 of my mobile broadband allocation and many hours of my time on 3 attempts to get the darned Photoshop trial to download and the Assitant keeps bombing out. Getting really fed up with it!

I'd attach a screen shot but as soon as I try to, the forum kicks me off and I have to start again! Not once but several times. I used to find Adobe stuff very easy and user friendly once upon a time...

Well it's 6 hours later and the Download Assistant is still trying to extract, while gobbling up my broadband allocation. If Adobe can't help me simply get the free trial without going through hoops messing with my computer settings (as if it's my computer's fault!) and starting over and over, that will be the end of my story with CS5 and I won't be buying the program.

Well I managed to download completely at a different location (twice) and each time I received the message 'illegal seek' when Dowload Manager extracted the software. I have wasted hours on this now. The software would not download on my broadband system with even the most minimal security settings on my router.

Any practical advice appreciated.

Thanks

Thanks - I could not follow the link and download the file that you sent as I do not have permission on your server.

You claim you sent "each of us" a private message, but I didn't receive anything, and the problem is yet to be resolved. Adobe needs to return back to the ORIGINAL download method. This is insane.

I've been trying to download the trail version of Photoshop Elements 10 all day now. It downloads then says extracting. It's been "extracting" for the pass 3 hours and this is my second attempt, that's unacceptable. I need this program for my class and if I can''t get it then how am I to complete my coursework?? I need a fix asap. When I go to the location the dmg file says disk image could not be opened and the reason is invalid checksum. My assignment is due in a week I must have this program!!

I've had this problem too, on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder! It just freezes. Really Adobe. Why make it this complicated? You have to pick a different folder for ADA to actually work.

I'm having issues using the Download Assistant. The accept and quit buttons don't work. I'm running Windows 7 and trying to download the Premiere Elements trial.

My trial download is still not working even after doing all the things it says!!! Adobe has a **** OF A LOT of PISSED OFF customers here! FIX YOUR problems adobe because it is not on our end!