Thank your for visiting chron.com, the Web site of the Houston Chronicle. We welcome your suggestions and comments and will try to help you in a timely way with any problems you have with the site.
Frequently asked questions
about chron.com
This FAQ answers many of the most common questions we get about the site. If your question is not addressed here, check the other Help Resources on this page or contact us at help@chron.com.
• Is everything from the newspaper on the Web site?
• How can I find a particular article on the site?
• What if I can't find a page or feature on the site?
• How often is the site updated?
• What if I have a problem with something on the site?
• What if I have a comment or suggestion about content on the site or in the newspaper?
• How do I contact someone from the Web site or the newspaper?
• How do I place a classified ad on chron.com?
• How do I advertise my business on the site?
• How do I place an ad in the newspaper?
• How do I get breaking news alerts sent to me?
• How do I search the newspaper archives?
• Does chron.com require registration?
• If I register, will I get inundated with email from you and your advertisers?
• How do I post comments in your forums?
• Do you have RSS feeds available?
• How do I get permission to use content from the Web site or the newspaper?
• Can I buy photos from the newspaper?
• How do I send a letter to the editor?
• How do I subscribe to the paper?
• What if I have a problem with delivery of my paper?
Is everything from the newspaper on the Web site?
Most, but not all, of the newspaper’s content is available on the site. In some cases it may not be in the same place you’d find it in the newspaper. For example, there are no online versions of the Zest and Preview sections of the newspaper, but you’ll find most of the features from those sections in the Entertainment area of the site.
Some content from the newspaper, particularly developing news, may be updated on the Web site and no longer reflect what you see in the paper. There also are some newspaper features, such as New York Times columns, that we do not have the rights to publish online.
In general, the site is not intended to be an online version of the newspaper. There is newspaper content you cannot get on chron.com and chron.com content you cannot get in the newspaper.
You can access an exact replica of the daily and Sunday Chronicle through our e-Edition.
How can I find a particular article on the site?
Use the search tool that is at the top of almost every page of the site. It will enable you to search any stories that are on the site or were there in the last two weeks, along with high school sports, entertainment, jobs, cars and shopping listings. For more information about using the site search tool, see Search Help.
What if I can’t find a page or feature on the site?
Your first step is to look for the subject in the main site menus or site map. Then, use the site search tool to look for it. You can access many pages by typing in a keyword. For example, if you type in Dining, the first result in your search will be our dining page. If you can’t find it there, then check out our “Where Is It?” FAQ, which explains how to locate some features that have moved to a new location with our recent redesign. If you still cannot find it, send a problem report to the site.
How often is the site updated?
The news areas of the site are updated continuously, including sports, business and entertainment. Some other features are updated less frequently.
What if I have a problem with something on the site?
Send a problem report to help@chron.com, and the appropriate person will review the issue and respond to you as quickly as possible.
What if I have a comment or suggestion about content on the site or in the newspaper? Contact our reader representative, Jim Newkirk, at readerrep@chron.com or at 713-362-6303. His blog, About:Chron, also discusses many reader issues and offers opportunities for reader comment.
How do I contact someone from the Web site or the newspaper?
Call 713-362-7171 or write to that person at Houston Chronicle, 801 Texas Ave., Houston, TX 77002. The e-mail addresses of many writers are listed at the bottom of their stories or columns.
How do I place a classified ad on chron.com?
You can sell a product in the Houston Chronicle’s shopping Web site through our ‘place an ad’ tool or by calling 713-362-2400.
How do I advertise my business on the site?
If you would like to advertise on our site, inquiries can be e-mailed to advertiseonline@chron.com.
How do I place an ad in the newspaper?
You can find detailed information about advertising in the Houston Chronicle here. All other advertising inquiries can be emailed to advertise@chron.com.
How do I get breaking news alerts sent to me?
You can sign up to receive breaking news alerts by email. The frequency of the alerts is tied to the flow of news. We may not send out any one day and several the next. You can sign up for breaking news alerts here.
How do I search the newspaper archives?
You can choose Archives from the services menu on the home page or choose the Archives option in the search tool at the top of every page. Access to the archives is now free, but it requires you to register. For more information on searching archives, see our archive search tips.
Does chron.com require registration?
You no longer need to register to read articles on chron.com, search our entertainment calendars or access most of the rest of the site’s content. Registration is required only in a handful of areas where we offer additional services. For example, you need to register to search the newspaper archives, post comments in our forums, get breaking news alerts sent to you by e-mail or customize a page with the comics you want to follow. For more information, visit our registration page.
If I register, will I get inundated with e-mail from you and your advertisers?
Only if you want to. You make that choice when you register and can change it later either by editing your account or choosing a link at the bottom of any e-mail you receive. We do not share our e-mail lists with advertisers. For more details, see our privacy policy.
How do I post comments in your forums?
Anyone can read the comments in our forums, but to post a comment, you first have to register on the site. When you try to post a comment, you’ll be forwarded to our registration page. If you’ve already registered, you’ll be prompted to choose a screen name to use in the forums. Our forums are subject to our terms of service, which include policies on the type of posts that are permissible.
Do you have RSS feeds available?
Yes, you can reach our RSS feeds – and access a tutorial on using them – from our RSS page under the news menu. In many cases, you also can access them from the page on which the list of headlines you want appears.
How do I get permission to use content from the Web site or the newspaper?
Send a note to permissions@chron.com with information about you or your organization, the information you’re requesting and how you plan to use it. The site’s photographs, stories and other content are copyrighted and cannot be published without express permission of the Houston Chronicle. For more details see our copyright & privacy policy.
Can I buy photos from the newspaper?
Yes. Visit our photo sales page to purchase photos selected by our photography staff or request a specific photo that appeared in the newspaper.
How do I send a letter to the editor?
Letters can be mailed to Viewpoints, C/O Houston Chronicle, P.O. Box 4260, Houston, TX 77210. Letters also may be sent by e-mail to viewpoints@chron.com or faxed to 713-362-3575. Letters (250 words or less to be considered for publication) must include your name, full home address and daytime and evening telephone numbers for verification purposes only. All letters are subject to editing.
How do I subscribe to the newspaper?
Complete your subscription online here or call 713-362-7211 or 1-888-220-7211.
What if I have a problem with delivery of my paper?
Report a problem with delivery of your paper here.
