How can we help you?
Try this first:
Most common solutions are found here:
Download, install trials
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Go to Adobe Support and choose your product. Then go to its online Help and Support Center.
Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support
Still need help?
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Make sure you have access to the computer where you are trying to install your product.
Most common solutions are found here:
Download and installation support
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Download and installation support
Support is provided by the manufacturer of the product that you received your bundled software with.
Still need help?
Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.
For faster service:
Make sure you have access to the computer on which you are trying to install.
If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.
Still need help?
For faster service:
Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)
Most common solutions are found here:
Installation and serial number errors
Still need help?
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Make sure you have access to the computer on which you are trying to enter your serial number.
Log in to your account to see your registered products and find your serial number.
Still need help?
You can find your serial number on the product box or in your order email.
Still need help?
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programs for details. Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
You must register your software to get product support. Register now
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
Is it possible you've already registered? Log into your account to see your registered products.
Otherwise, register your product now.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Have your Adobe ID or a recent order number ready.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
Visit the Adobe Store to buy, get product information, or speak to a sales specialist.
If you're a student or staff member at an accredited educational institution, visit Adobe's Education Store.
Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Use the Adobe Support Portal with your Adobe login (usually your email address).
Check order status online anytime once you've submitted your ID.
Use our Eligibility Verification Service to submit your ID or check status.
Try our suite selector to find the suite you need.
Check the comparison chart to see which products are included in each suite.
To install and use an upgrade you must have a qualifying previous version installed or have its serial number.
Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.
Find information at Adobe Products or check our product comparison information.
Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Find your order number and serial number (look for it on the product box or in your order email).
Submit return requests with your sales receipt through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Returns not purchased from Adobe require proof of purchase. This policy applies to North America only.
Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Platform exchanges require product registration. Register now
Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.
Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
View the Adobe Volume Licensing overview.
You may also try:
Try our online Help and Support Centers or 24-hour user forums:
You can also log into your account to see your registered products and their serial numbers.
Adobe Support and Customer Service
800-833-6687
Monday–Friday, 5am–7pm PST
Software activation
866-772-3623
Available 24/7
Adobe Volume Licensing (business accounts)
800-443-8158
Monday–Friday, 5am–5pm PST
For faster service, chat with a licensing specialist
TTY (Telephone Typewriter)
800-685-3573
Monday–Friday, 5am–2pm PST
Messages accepted after hours
Adobe Gold and Platinum contract holders
Log in to the Customer Support Portal to create a support case, or see your contract Welcome letter for support contact information.
Omniture support
Log in to your Omniture product or visit the Omniture ClientCare portal.
CQ and CRX support
Visit the CQ and CRX Support Center.
Scene7 support
Visit the Client Resource Center.
Business Catalyst support
Log in to your Admin Console or visit the BC Support Center.
