Latest
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7 Jan 2012:
Our consumer champion Margaret Dibben highlights the firms that generate the most reader complaints
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17 Dec 2011:
Free insulation for your roof and walls from British Gas ended with an extra charge and a hole in the sitting room wall
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17 Dec 2011:
Your journey home was delayed by the volcanic ash cloud – and Virgin Atlantic added to the woes by only paying half your claim
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17 Dec 2011:
Your RAC car insurance renewal ran into trouble – because your HSBC Mastercard credit card account was in the black
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10 Dec 2011:
When your good credit history disappeared due to a problem with reference sharing NatWest was slow to help out
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10 Dec 2011:
Your holiday insurance claim was initially rejected by Saga but eventually it relented over its legitimacy and paid out
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10 Dec 2011:
Advance-fee scam email signals the need for customer vigilance and checks into fake financial companies
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3 Dec 2011:
My daughter was seriously injured in a car accident but Admiral, the dangerous driver's insurer, says it's not liable
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3 Dec 2011:
Wasted PPI premiums reclaimed after Halifax changes tack
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3 Dec 2011:
I twice tried to buy my monthly travel card because the website said my details were wrong – but TfL took the money anyway
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26 Nov 2011:
I have pet insurance with Healthy Pets – but it is not paying out
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26 Nov 2011:
I signed up for a year's RAC cover for £5 instead of the usual £28 – but never got my refund
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26 Nov 2011:
My £4,928 cheque was banked after someone opened an account in my name – but Nationwide won't refund me
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19 Nov 2011:
I made one late payment with my student loan and now I can't get a personal loan – though the student one is now paid in full
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19 Nov 2011:
My BA flight, booked via Expedia, was cancelled last Christmas. A year on I am still waiting for my refund
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of 1065 for
Margaret Dibben