Need Help? - How to Access Services
En Español
DCF provides families with a virtual single point of contact that registers, tracks and coordinates care for children who are screened – at any level - into its Children's Behavioral Health Service System of Care. To provide this simplified access, DCF contracts with Value Options, which is a private entity that administers this service system.
For questions about or to access services for children and youth, call the 24-hour, toll-free Access Line at:
The following services are available:
- Mobile Response and Stabilization Services
- Care Management Organizations
- Youth Case Management Services
- Family Support Organizations
For more information and locations in your area, click on the blue boxes to the right.
Functions of Value Options:
- Provides 24 hour assistance to help families get services.
- Establishes access to same quality of services across the state.
- Facilitates single way to pay providers regardless of whether a child is Medicaid eligible or not.
- Tracks eligibility to ensure more children gain access to public health insurance.
- Tracks eligibility to ensure New Jersey maximizes federal dollars.
- Connects care across providers and levels for all children rather than just for children with the most severe disturbances.
- Provides a systematic way to ensure children and their families receive appropriate treatment for an appropriate length of time while remaining as close to home as possible
- Keeps all child and family information in one record for all Children's Behavioral Health
- Identifies the different intensity of services given by providers and assists DCF to adjust rates to reflect these differences.
- Reports on effectiveness of services and child and family satisfaction, complaints and grievances.
- Reviews children placed in psychiatric hospitals to assure appropriate discharge planning and after care services are in place so that children are linked to a community network of care.
- Tracks and reports on a system of outcome measurements so that the state can determine and measure the improvements made by the Division of Children's Behavioral Health Services.