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Learn About TechCamp
TechCamp is a program under Secretary Clinton’s Civil Society (CS) 2.0 initiative – an effort to galvanize the technology community to assist CS organizations across the globe by providing capabilities, resources and assistance to enable CS organizations (CSOs) to harness the latest ICT advances to build their digital capacity. Learn more»

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Home » Under Secretary for Management » Bureau of Information Resource Management » Office of eDiplomacy

• Major Programs of the Office of eDiplomacy
• Knowledge Leadership at State
• TechCamp

About eDiplomacy
 

The Office of eDiplomacy (IRM/BPC/EDIP), founded in 2003, is part of the Bureau of Information Resource Management. The Office of eDiplomacy combines the expertise and experience of Foreign and Civil Service Officers and contract professionals and is divided into two branches, the Diplomatic Innovation Division and the Customer Liaison Division.

The Diplomatic Innovation Division (DID)
 

Formed in response to recommendations from the Overseas Presence Advisory Panel that the State Department improve its ability to communicate and share knowledge, the Diplomatic Innovation Division (DID) hosts a variety of platforms that equip State Department employees with innovative tools for collaboration, an initiative that closely aligns with Secretary Clinton’s call for 21^st Century Statecraft.

Since inception, eDiplomacy, and now specifically DID, has had a unique, interrelated three-part mandate:

• To promote end user involvement in decision-making on information technology;
• To improve the way the State Department connects to and works with its USG foreign affairs partner agencies, with other nations' diplomatic institutions, and with other entities involved in international affairs; 
• To foster knowledge management at State.
   

In addition, the vision and mission are as follows:

VISION: “US Diplomacy strengthened by innovative connections of people, knowledge, and processes.”

MISSION: “We imagine, create, advocate for, and educate about platforms for working collaboratively and sharing knowledge across all of State's diverse communities.”

Through the support and advocacy of new technology like blogs, wikis, professional networking and virtual student interns, eDiplomacy promotes an organizational culture for innovation that allows State diplomats to lead the foreign policy process at home and abroad.

Major Programs:
 

• Diplopedia wiki
• Communities @ State blogs
• The Sounding Board
• Enterprise Search
• Virtual Presence Posts (VPPs)
• Virtual Student Foreign Service
• Collaboration Clearinghouse
• Professional Networking
   

The Customer Liaison Division (CLD)
 

The Customer Liaison Division (CLD) supports IRM’s goal of providing the Department’s IT users excellent customer service by understanding and anticipating user requirements, monitoring customer satisfaction, and enhancing IRM/user communications.

• Ensuring IRM customer requirements are reflected in the planning, design and delivery of IRM products and services.
• Consistently and thoroughly monitoring customer response to IRM services and reporting both strengths and improvement opportunities to IRM management.
• Fostering clear and continual communication between IRM and customers so that the customer voice is heard by IRM and that customers understand the value provided by IRM.
   

Contact Us
 

Richard Boly, Director of eDiplomacy
202-634-3097
eDip@State.gov
Follow us on Twitter: eDipatstate
Find us on Facebook: eDiplomacy
Watch our videos on YouTube: eDiplomacy

http://contact-us.state.gov