Lithium Buzz

105,629,163

Number of member posts in past year in Lithium communities.

On-Demand Webcast

The New Customer Service Imperative - Driving ROI with Peer-to-Peer Social Networks

Press Release

Lithium Achieves 80 Percent Revenue Growth in First Half of 2009

Powering the Customer Network

Introducing Lithium Social CRM. Your customers are your business. Today, however, social media has changed all the rules of customer interaction. For every one interaction your company knows about, there are hundreds and thousands more that are already happening between customers, influencers, and prospects. And, this is the opportunity.

Social CRM is the next generation in customer engagement – it delivers the Customer Network. The Customer Network allows you to unlock millions of dollars in untapped value by empowering your customers to innovate for you; to support each other for you; to promote and sell for you. How valuable is your customer network?
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Social CRM?
Watch the Tour

Learn what Lithium is doing for its customers.

More About Our Customers

Leverage our community expertise.

  • White Paper

    Forrester - ROI of Online Support Communities

    Forrester - ROI of Online Support Communities

    Forrester Research shares primary research results about the factors customer service and support executives consider when determining the value of online communities, including a reduction in agent-assisted interactions, an increase in customer retention/customer lifetime values (CLV), an increase in first-contact resolution (FCR), and more.

  • White Paper

    Powering the Customer Network with Lithium Social CRM

    Powering the Customer Network with Lithium Social CRM

    This paper describes how Social CRM can channel your customer network, unlocking millions of dollars in untapped value by empowering your customers to innovate for you; to support each other for you; to promote and sell for you.

  • White Paper

    Forrester - How to Organize Your Company for Social Computing

    Forrester - How to Organize Your Company for Social Computing

    With an ever-increasing number of brands engaging in social media marketing in recent years, this paper provide recommendation for both organization best practices and budget management.

  • White Paper

    Online Communities: Best Practices, Deployment Tips

    Online Communities: Best Practices, Deployment Tips

    What have your customers done for you lately? Sounds like a foolish question, doesn’t it? Customers buy your products and services. You serve them, not the other way around.

  • White Paper

    Community Health Index

    Community Health Index

    Successful communities is a result of growing, vibrant participation. The Community Health Index describes how to identify and balance 6 key metrics.

  • White Paper

    Gold In Them Hills: Computing ROI for Support Communities

    Gold In Them Hills: Computing ROI for Support Communities

    This paper describes approaches used successfully by Lithium Technologies’ customers to compute a realistic ROI (Return On Investment) for their support community initiatives.

More Learning Resources

Engage with the Lithosphere Community.