Latest Articles

"I Don't Want to Hear about ITIL!", Part I David Moskowitz

If your CIO tells you this they probably don't understand what ITIL is really all about, writes ITSMWatch columnist David Moskowitz of Productivity Solutions. ... more itil »

ITSM News Round Up for March 2011, Part I Elizabeth Harrin

Award winners, contract winners and a free ITSM makeover in this week's news.

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'Availability' is no Longer Just an IT Metric Elizabeth Harrin

How you measure system availability says everything about your IT ops. ... more itil »

6 Success Factors for ITSM Governance Structures, Part II Ed Rivard

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil »

ITSM News Round Up for February 2011, Part II Elizabeth Harrin

Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.

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Disruptive Tech Drives Need for Configuration Management Carlos Casanova

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group. ... more itil »

6 Success Factors for ITSM Governance Structures Ed Rivard

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe. ... more itil »

ITSM News Round Up for February 2011, Part I Elizabeth Harrin

Switching ITSM software providers, new resources for choosing vendors and the next generation of ITIL qualifications in our news roundup this week.

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What Does a CAB Do All Day? Elizabeth Harrin

The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do? ... more itil »

How to Stay Motivated on the Road to ITIL Expert Elizabeth Harrin

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how. ... more itil »