Welcome to the dallasnews.com HelpCenter. For immediate answers to your questions, please consult the many resources in our Help Center, listed below.
If you check these resources and don't find answers to your questions, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.
Topic Index
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Making dallasnews.com your home page
Purchasing back issues of the newspaper
General mailing address and phone number
Contacting the newspaper by e-mail
Updating e-mail address or account information
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Daily forecast and breaking weather alerts
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General Frequently Asked Questions
1. I've forgotten or lost my password. What do I do?
If you have forgotten your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Click "Submit," and a new password will be sent to your e-mail inbox. A new password will be e-mailed to the address you typed in.�To change the automatically generated password, follow the instructions included in the e-mail message.
If you can't find your new password in your e-mail inbox, please check your junk or bulk e-mail folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.
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2. Will another Web site be able to steal my password?
No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.
If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.
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3. Is there a fee to use this Web site?
No. dallasnews.com is free to all users from all locations. Certain optional products and services may have fees attached, but use of the Web site is free.
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4. Why do I have to keep registering to view dallasnews.com?
If you are repeatedly asked to re-register or sign in to our site, your Internet browser may be set to reject cookies. By setting your computer to accept cookies, you will experience a faster, more convenient visit with our site each and every time. To learn how to set your computer to accept cookies, please refer to answer number eight, below.
5. Why does dallasnews.com use cookies?
Cookies help identify you and your access privileges on our site. When you sign on to dallasnews.com, we set a cookie that tells us who you are. Every time you go to a page on dallasnews.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to dallasnews.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our home page, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.
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6. How do I make sure my browser isn't rejecting cookies?
You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie."
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7. What information will you be tracking along with my cookie?
dallasnews.com, like many other Web publishers, tracks the activities of visitors to its site. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. dallasnews.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information, combined with your activity on our site, will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make dallasnews.com an attractive advertising medium for our advertisers.
8. How do I activate the "cookies" setting on my computer's browser?
To enable cookies, follow the instructions below for the browser version you are using.
MICROSOFT INTERNET EXPLORER VERSION 6 (or higher):
1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. You will be see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.
It is also possible to allow cookies for just a single web site if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."
1. Open your browser (IE) and select the TOOLS pull-down menu.
2. Select INTERNET OPTIONS from the bottom of the box.
3. Click on the PRIVACY tab.
4. Click on the "Edit..." button
5. Enter the Web site address.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of Managed Web sites below and is set to Always Allow.
8. Press OK to return to the options window.
9. Press OK to return to the browser.
NETSCAPE 7.2:
Select "Preferences" from the Edit menu.
Open the "Privacy and Security" menu on the left hand side of the box.
On the right hand side of the box select "Enable all cookies."
Click "OK."
NETSCAPE 7.X or MOZILLA 1:
Select "Preferences" from the Edit menu.
Click the "Privacy and Security" category; expand the list to show the subcategories.
Click "Cookies."
Select "Enable all cookies."
Click "OK."
AOL 9.0:
Click on the AOL "Settings" icon near the top of your AOL window.
In the "Essentials" section, click on the "Internet [Web] Options."
Click on the "Privacy" tab.
Click on the "Advanced" button.
Ensure that the "Override automatic cookie handling" is checked.
First and third party cookies should be set to "Accept."
Check "Always allow session cookies."
Click on "OK."
Click "Apply" and then "OK."
Exit AOL and restart your computer (This step is important. Do not skip).
AOL 8.0:
From the AOL toolbar, select "Settings."
Select "Preferences."
Select "Internet Properties (WWW)."
Select the "Privacy" tab.
Select "Advanced."
DESELECT "override automatic cookie handling" button.
Click "OK" to exit.
SAFARI BROWSER 1.2.4 (v125.11):
1. Click on SAFARI from the status menu.
2. Select PREFERENCES.
3. Click on the SECURITY tab at the top.
4. On this screen, ACCEPT COOKIES should be set to either ALWAYS or ONLY FROM sites you navigate to.
5. Once one of these selections have been made, select OK and then close the Preference window.
Please feel free to call us at 214-977-7082 or toll-free at 1-866-400-5750 if you have any more questions.
9. Will I receive unsolicited e-mail if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from dallasnews.com or from our advertisers. To check or update this choice, please log in and click on Modify My Account.
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10. How do I subscribe or unsubscribe to receive MySpecialsDirect?
You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign-in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.
The second section is called "E-mail Options." Click on the "Contact Options" link. Uncheck the box next to the statement: Please send me special offers and discounts from MySpecialsDirect. Click the "Submit Contact Options," and your changes will be automatically updated.
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11. Can I send a press release via e-mail?
Yes. You can send releases to the business desk at The Dallas Morning News at businessnews@dallasnews.com. You can send releases to the metro desk at The Dallas Morning News at metro@dallasnews.com. Arts and entertainment releases can be sent to guide@dallasnews.com.
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12. How do I apply for a job or internship with dallasnews.com or The Dallas Morning News?
For information on employment or internship opportunities at dallasnews.com, send an e-mail to bijobs@belointeractive.com. For information on employment or internship opportunities at The Dallas Morning News, please visit http://www.ahbelo.com/careers/openings.x2.
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13. What if I have other questions or comments about dallasnews.com?
We welcome your feedback and would be happy to answer any questions about dallasnews.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible.
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Content-Related Frequently Asked Questions
1. What type of content can I find in dallasnews.com that I won't find in the print edition of the newspaper?
dallasnews.com's team of reporters and editors deliver breaking local, national and international news throughout the day. In addition to providing news stories from the newspaper, dallasnews.com also creates and edits stories specifically for the Internet. The site also incorporates interactive features such as video and audio, forums, polls, archives and classifieds.
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2. What content from The Dallas Morning News is not available on dallasnews.com?
Some content from The Dallas Morning News is not available on dallasnews.com. Those items include comics, some Viewpoints and features columns, some sports results and some Associated Press stories and headlines.
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3. How can I locate the information I want on dallasnews.com?
dallasnews.com is updated throughout the day and night with fresh news and information. For articles published on the site within the last week, use dallasnews.com's search engine to access those stories. Articles published more than one week ago may be accessed through dallasnews.com's archive. dallasnews.com's archive contains all of The Dallas Morning News' articles back to 1985. A search of the archive is free, but there is a fee to view the full text of the article. Click here to access the archive.
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4. May I copy and post an article from dallasnews.com on my Web site?
The content or anything appearing on dallasnews.com is intended for personal use of dallasnews.com visitors only. Individuals may interact with or download an article or item of the Content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright or other notices contained in the Content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the Content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to permissions@dallasnews.com.
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5. Are obituaries available on dallasnews.com?
Death notices are available within the Metro section of dallasnews.com. Click here for news obituaries. For paid obituaries, click here. For the Obituary archive, click here.
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6. Does dallasnews.com offer stock updates or stock quotes?
Stock quotes and updates are available within the Business section of dallasnews.com.Click here for Business.
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7. How do I get the latest sports scores?
Sports scores are available within the Sports section of dallasnews.com. Click here for Sports.
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8. Where do I find information about dining, movies, nightlife, events and other entertainment listings?
GuideLive.com, Dallas' complete entertainment source, provides searchable information about Dallas' vibrant cultural scene. Everything from movies, to galleries, to theater and restaurants are available at GuideLive.com.
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9. When is dallasnews.com updated?
Our Web site is updated continuously with breaking local, national and international news throughout the day. In addition, our team of reporters and editors create and edit news stories specifically for the Internet day and night – offering you the latest news and information available.
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10. It looks like certain sections of dallasnews.com have not been updated in a while. What's wrong?
Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.
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11. I saw a photo in the newspaper that I couldn't find online. How can I get a copy?
If you would like a photo featured in the newspaper, click here for prices and information. Photos cannot be downloaded or sent to readers via e-mail.
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12. I saw a photo online that I would like to download. Can I purchase the photo I found on dallasnews.com?
Photos by Dallas Morning News staff are available for purchase through the newspaper – click here for prices and information. Photos cannot be downloaded or sent to readers via e-mail.
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13. I often bookmark stories I find on dallasnews.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?
Some stories may only appear on our Web site for up to 7 days. If you are looking for a specific story that appeared online and can no longer access it, you can try searching our archives. The archives section houses every story printed in the newspaper since 1985.
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14. I posted a message in a forum, but it has not shown up yet? Why?
Although dallasnews.com cannot review every posting in the discussion forums, verify the accuracy of statements made by participants, or determine whether the materials posted by participants violate the rights of others, we do periodically monitor the site. Any messages that, in our sole judgment, appear to violate the Forum Rules may be deleted without notice. We reserve the right to remove any posting and limit or terminate access to anyone for any reason at any time.
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15. What if I have other questions or comments about dallasnews.com?
We welcome your feedback and would be happy to answer any questions about dallasnews.com. Please feel free to contact us directly through our Customer Service Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.
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Technology-Related Frequently Asked Questions
1. Whom do I contact if I am having technical problems with dallasnews.com?
Please complete our online Customer Service Feedback Form, and a representative will get back to you via e-mail with an answer as expediently as possible.
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2. How do I make dallasnews.com my Start Page?
In Internet Explorer
Click on the small black arrow besides the house icon.
Select Add or Change Home Page Window.
Select Use this webpage as your only home page.
Click Yes.
Firefox
Click on Tools, Options.
Click on the Main Icon.
Where it says "Home Page:" manually type the URL in the text box or you can click on the "Use Current Page" button.
Then click ok.
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3. I use Microsoft Internet Explorer 6, and my Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
Microsoft's Internet Explorer 6 is no longer a supported browser for our Web site. Dallasnews.com may not display or function properly if you continue to use Internet Explorer 6. The best solution is to download the latest version of either Internet Exlporer or Firefox. The upgrade is free and versions are available for Windows and Macintosh. Microsoft itself recommends that its customers upgrade to the latest version of its browser. Upgrade: Internet Explorer | Firefox
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4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 6.0 or higher and Internet Explorer 5.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.
If you did not find the answer to all of your technical questions, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.
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Classified Advertising-Related Frequently Asked Questions
1. Where are the Classified ads?
From the home page, dallasnews.com offers a link to all Classified sections. Or, you may click on any of these links to be connected with a specific classifieds section: Automotive, Real Estate, Jobs, Obituaries or Announcements.
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2. Can I search for a Classified ad in the Archives?
No. The archive section includes past articles only. It does not include Classified ads. Classified ads can be searched under the individual classifieds sections such as Automotive, Real Estate, Jobs, etc located on dallasnews.com.
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3. Where can I find information about advertising on dallasnews.com?
Visit dallasnews.com/advertising/ for more information about advertising online. This page also lists contacts to call for rates and further information
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4. Where can I find information about advertising in the newspaper?
For information about advertising in the newspaper, visit http://www.dallasnews.com/advertising/. To place a classified ad in the newspaper, visit Place an Ad or call 214-745-8123.
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5. Where can I find classified rates??
To get the price of an ad, go to “Place an Ad” under Classifieds and choose the major category where you would like to place your ad. Then select a category and classification and you can view the advertising packages available. You can also get more information on advertising rates at adsource.dallasnews.com.
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6. What if I purchased a classified ad and can't find it in the paper or online?
You can find your ad online by doing a search in the specific classifieds section where you placed your ad. If you are unable to locate your classified ad in The Dallas Morning News or on our Web site, please call 214-745-8123 or e-mail AdMax@dallasnews.com. Please have your ad number, billing phone number and the date the ad was scheduled to run in the newspaper.
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7. When will my ad be posted online?
When your ad will be posted online is dependent on the type of ad you placed. Generally, ads are posted online within 24 hours of submission time. Merchandise and Real Estate ads will appear online by 7 p.m. nightly. For more information, e-mail AdMax@dallasnews.com.
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8. How long will my ad be online?
Our Classified print ads remain online for the duration of the print ad days after the print ad has expired unless otherwise noted in the advertising package that you purchased.
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10. How do I place an online Classified ad?
To place an ad online, go to Place an Ad and select a Category. You will then be given the option to choose "Print + Online" or "Online Only."
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11. How do I place a print Classified ad?
You can place your print and online ad for most categories at Place an Ad. If you have question, or if you would like to place an ad over the phone, contact a Classifieds representative at 214-745-8123.
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12. I have seen a fraudulent ad on dallasnews.com or have been the victim of a scam. Who should I contact?
When selling your merchandise items in The Dallas Morning News we ask that you exercise extreme caution when asked to provide any personal information to unknown sources over the phone, fax or Internet. If payment for your merchandise is made by cashier's check, personal check or money order verify the funds are available before completing the sale. If you have been a victim of a scam or have suspicions of a scam visit Scam Alert or contact:
• FBI - Internet fraud
• FTC - Internet consumers info
• Secret Service - 4-1-0 schemes
• Better Business Bureau
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13. I need help with my AdMax ad. Who do I contact?
For more information on placing an AdMax ad, or for help with your existing ad, e-mail AdMax@dallasnews.com.
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14. I can't remember the password to my AdMax account. How can I get it?
You can reset your password from the e-mail link you received upon placing your ad. If that does not work, e-mail AdMax@dallasnews.com and the password will be reset.
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15. How do I add a photo to my online ad?
When you place your print/online ad, you will receive an e-mail link to upload your photos. When you place an online only ad, you will upload photos when you place your ad using the self-help tools available.
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16. I placed an ad online, but I don't like the way it looks. Can I change it?
Yes. For print/online ads placed with a Dallas Morning News sales representative, call 214-745-8123 to change the print ad. You can also log on to your account to change the online portion. For online only ads, simply log on to your account to make changes.
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17. I need to cancel/change/renew my ad. Who do I contact?
For help with your print/online ad, call 214-745-8123. For online only ads, log on to your account to change the copy, and place the ad again to renew.
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Newspaper-Related Frequently Asked Questions
1. How can I order home delivery of The Dallas Morning News?
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2. I have some questions and comments about my newspaper delivery. Whom do I contact?
If you have home delivery questions or comments, please contact The Dallas Morning News' customer service at 1-800-925-1500 or 214-745-8383, or you can click here. The newspaper's customer service staff is available from 6 a.m. to 5 p.m. CST Monday-Friday and 6 a.m. to 1 p.m. CST Saturday-Sunday.
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3. Can I pay for my newspaper subscription online?
Paying online for your subscription is easy! You can pay for your subscription over a secured Internet page by clicking here.
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4. What if I didn't receive my newspaper?
If there is a problem with your newspaper delivery, please contact The Dallas Morning News customer service at 1-800-925-1500 or 214-745-8383, or by clicking here. The newspaper's customer service staff is available from 6 a.m. to 5 p.m. CST Monday-Friday and 6 a.m. to 1 p.m. CST Saturday-Sunday.
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5. How do I suspend delivery of The Dallas Morning News, or notify the circulation department about missed papers?
You may suspend delivery of your paper by contacting The Dallas Morning News customer service at 1-800-925-1500 or 214-745-8383. The newspaper's customer service staff is available from 6 a.m. to 5 p.m. CST Monday-Friday and 6 a.m. to 1 p.m. CST Saturday-Sunday. Or you can visit http://subscribe.dallasnews.com/vacation.html to suspend delivery.
For missed paper reports, you can contact The Dallas Morning News customer service at the numbers above or by clicking here.
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6. Can I search and locate back issues of The Dallas Morning News on the Internet? How far back does the archive go?
The archive features every article printed in the newspaper since 1985. You may search the archive for free, but there is a small fee to view an entire past article. Click here to access the archive.
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7. Can I purchase or download photos that appeared in The Dallas Morning News?
If you would like a photo featured in the newspaper, click here for prices and information. Photos cannot be downloaded or sent to readers via e-mail.
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8. Can I purchase back-issue print editions of The Dallas Morning News?
The Dallas Morning News retains back issues from the past two years. Delivery usually takes 7-10 days. For details, please visit http://subscribe.dallasnews.com/copies.html.
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9. What is the general mailing address and phone number for The Dallas Morning News?
508 Young St.
Dallas, TX 75202
214-977-8222
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10. Whom do I contact to place an engagement or marriage announcement in the paper?
Please call our Announcement Consultants at 214-977-8405 or e-mail them at engagements@dallasnews.com or marriages@dallasnews.com to place an engagement or marriage announcement in the newspaper. You also can click here to submit the information electronically.
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11. What if I have other questions or comments about The Dallas Morning News?
We welcome your feedback and are happy to answer any questions about The Dallas Morning News. Please contact The Dallas Morning News' customer service staff at 1-800-925-1500 from 6 a.m. to 5 p.m. CST Monday-Friday and 6 a.m. to 1 p.m. CST Saturday-Sunday.
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Registration-Related Frequently Asked Questions
1. Why does dallasnews.com require registration to access certain sections of the site?
When you complete dallasnews.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.
At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site that's more informative and tailored to your interests. In addition, we can better define our customer-base and make our site an attractive advertising option for advertisers.
dallasnews.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.
For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.
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A "cookie" is a small piece of information that enables us to automatically recognize you as a registered visitor when you return to dallasnews.com.
By seeing your cookie, we can instantly determine your preferences and make your visit quick and easy.
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3. Why does dallasnews.com use cookies?
Cookies help identify you and your access privileges on our site. When you sign on to dallasnews.com, we set a cookie that tells us who you are. Every time you go to a page on dallasnews.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to dallasnews.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our Privacy Policy.
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4. What information will you be tracking along with my cookie?
dallasnews.com, like many other web publishers, tracks the activities of visitors to its site. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. dallasnews.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make dallasnews.com an attractive advertising medium for our advertisers.
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5. What are you doing to protect my privacy?
dallasnews.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information. To protect it, we have adopted a set of strict regulations and guidelines – our Privacy Policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on with our advertisers so that they can better target their advertising messages. In addition, your information is safely stored behind a secure system that is inaccessible to outside parties. For further details about our privacy guidelines, please see our Privacy Policy.
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6. Will I receive unsolicited e-mail if I accept your cookies?
If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from dallasnews.com or our advertisers, please log in to the Member Center and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice, by going to Member Center and clicking on View My Account. You can cancel delivery at any time.
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7. Will I receive unsolicited e-mail if I register on your site?
If you have opted to receive special offers and exclusive promotional material, will you be sent any customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from dallasnews.com or our advertisers, please go to Member Center and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice by going to Member Center and clicking on View My Account. You can cancel delivery at any time.
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8. How can I remove myself from your database?
To completely delete your account, please sign into the MemberCenter by clicking on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.
Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete My Account."
Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.
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9. What if children try to register on your site?
In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), dallasnews.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.
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10. What happens if someone is not truthful in the registration process?
Your answers help us to tailor advertising and editorial content that will interest you. The information that you provide on the registration form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you.
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11. Why is some information required on the registration form and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally relevant to you and tailored to your interests. And we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.
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12. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.
Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising.
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13. Are you going to sell or share my personal information?
We share aggregated information about our visitors with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer base, making our site an attractive advertising option for advertisers.
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14. How long are you going to be keeping this information?
dallasnews.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.
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15. Will you be using my name or e-mail address to solicit anyone else?
We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, dallasnews.com runs promotions where we invite you to tell your friends about dallasnews.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.
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16. Will my e-mail address or name appear anywhere on your site?
Not without your permission or unless it is part of a legitimate news story.
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17. How can I change my account information?
To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account.
Click on the appropriate link that is necessary to modify your account information and follow the instructions. The system will automatically update itself once you've made your changes. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.
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18. I requested a new password, but it was never sent to me.
When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some e-mail providers classify these e-mails as spam, junk or bulk e-mail.
If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, because the e-mail may have been automatically deleted.
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19. I am a registered user, so why am I being asked to register again?
One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign in again.
To sign in, look for the shadowed box with the title "Already a member?" located on the right-hand side of the registration form. Enter your username and password, click on 'Go' and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.
20. Why does the registration system not accept my e-mail address?
Please check your e-mail address for accuracy. If correct, you may already be registered with us. Click on the "Forgot Password?" link on our registration page (in the "Already a Member?" box). Enter the e-mail address you used to register and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your spam, junk or bulk e-mail folder. The password may have been falsely identified as possible spam material.�If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
21. I want to change my password. What do I do?
To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.
22. I don't want to be contacted by advertisers. How do I get my name off your contact list?
To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive e-mails from advertisers. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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23. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-mail Options." Click on either the "E-mail Subscriptions" or "MySpecialsDirect" link and follow the instructions. Once you submit your changes, your updated information will be saved.
Please know that you may cancel delivery at any time. Allow two business days for processing. If you are still having problems after a few days, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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24. How secure is this registration process? Will anyone be able to steal my e-mail or contact information?
Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from hacking or other illegal activity. Your registration account is included in that protection. dallasnews.com is a legally protected product of A.H. Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.
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25. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.
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26. How do I get a question answered that is not in the FAQ?
We welcome your feedback and would be happy to answer any questions. Contact us directly through our Help Center Feedback Form.
You can also contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).
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1. How do I subscribe or unsubscribe to a newsletter?
You must be a registered user to subscribe or unsubscribe to newsletters using MemberCenter. To sign in, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.
The second section is called "E-mail Options." Click on the "Newsletter Subscriptions" link.
From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on "Sign Up," and your new subscriptions will begin or be cancelled.
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2. I have a new e-mail address, and would like to update my profile.
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system.
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3. My e-mail program doesn't support graphically enhanced e-mail like "HTML" e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?
Our newsletters are not available in text-only format. If your e-mail program does not allow you to view HTML e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address.
To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system.
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4. I use AOL, and I haven't been receiving any of the newsletters I signed up for at dallasnews.com. Can you help me?
All of dallasnews.com's newsletters are graphically-enhanced. If you have AOL's "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your inbox.
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5. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?
All our newsletters are completely compatible with both the Mac and PC formats. The problem is with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ's for the solution.
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6. For all other newsletter issues, contact our MemberCenter.
Apartments.com Frequently Asked Questions
1. What Is Apartments.com?
Apartments.com is the most comprehensive apartment and rental property information Web site. It provides users with complete local and national rental availabilities and helps renters reduce the time and effort spent finding an apartment or rental property.
2. Is there a cost to the consumer to use Apartments.com?
There is no charge to research an apartment or rental property on Apartments.com.
3. I sometimes get a pop-up box that says either "JavaScript Error" or "An error has occurred in the script on this page." What does this mean?
This message indicates that an error occurred when cars.com attempted to process the information you submitted onscreen (for example, a calculator entry or clicking a button). This can happen either because the page didn't fully load before you submitted information (try reloading the page) or because you have an older browser that doesn't fully support JavaScript.
If you have a current browser and have reloaded the page, yet you're still getting errors, you might have uncovered a bug in one of our programs. If this might be the case, please send an e-mail to feedback@apartments.com that outlines your problem.
4. I get the gray box for the search results applet but nothing more. Why?
The gray box means that you have a Java-enabled browser and the results are in the process of downloading. Be patient.
However, there are instances where the applet will not load and you'll receive an empty gray box or an error message such as Security Violation. This is a firewall-configuration or proxy server error that is prohibiting the applet from communicating with Apartments.com.
This problem currently appears to be confined to Netscape browsers. If you get a message similar to this, take the following steps:
• Close all instances of Netscape browsers.
• Open the Notepad word processing program (Start/Programs/Accessories/Notepad)
• Edit the following file: :/program Files/Netscape/Users//prefs.js where is the letter of your hard drive and is your user or profile name. (Note: Unless you have set a name, this file will be found in the "default" folder.)
• Add the following to the end of the file: user_pref("security.lower_java_network_security_by_trusting_proxies", true);
• Save the file.
• Launch Netscape and try it again. You should be successful this time.
5. What does the following message mean? "Warning: Page has Expired."
The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you. To resubmit your information and view this Web page, click the Refresh button.
Sometimes, you will get this message when you go forward a page and then, sometime later, hit your Back button to return to the first page.
Data-driven pages are "cached" – that is, stored – for only a short time on your computer. So when you return to these pages using your Back button, the pages may have expired. To view such pages, simply click the Refresh button in Internet Explorer or the Reload button in Navigator or America Online to reload the page when you get this message. You may encounter a message that says, "Repost form data?" Click the Yes button to reload the page.
6. I get an error message that says, "Cannot find the required plug-in" or "Plug-in Error: The plug-in requested did not download successfully." What does this mean?
This message indicates that the page being loaded requires what is known as a "plug-in." A plug-in is a program that extends the functionality of the browser. To view a page that requires a particular plug-in, you first must download and install it. For a more detailed look at plug-ins, go to the Plug-Ins guide in our Help Index.
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Weather Frequently Asked Questions
1. How do I subscribe to daily forecast and breaking weather alerts e-mails?
To subscribe to daily forecast and weather alerts, click on the following link http://weather.dallasnews.com/auto/dallasnews/member/editemailuser.html
Enter the user name and password you chose when registering for the site. (You must be a registered user to access this service.) Click the "submit" button.
You will be asked to follow several steps, the first of which requires you to click a "send email" button, which will send you an automated e-mail to confirm that your e-mail is valid. Contained in that e-mail, you will find a validation link and an authorization code. Click on the link provided and follow the instructions on the page to customize your location and e-mail preferences.
2. How do I unsubscribe or change my preference regarding the daily or breaking weather alerts?
To unsubcribe click on the following link: http://weather.dallasnews.com/auto/dallasnews/member/editemailuser.html
When prompted, enter your user name and password and click "submit." You will be taken to the weather e-mail alert preference page.
To delete your account, click on the link "Delete Account" located at the top of the page. You will be asked to confirm your choice by selecting "Yes, delete my account."
3. How do I customize my weather page?
dallasnews.com's upgraded weather section allows you to personalize the weather content for conditions anywhere in the country. To personalize weather to your specific location, visit the weather section of the site and look for the "Customize your weather headline" located at the top, left side of your screen.
The first sentence in bold reads "Get weather by ZIP code, city, state, airport code or country." Enter your zip code in the area provided and hit "submit."
4. How do I download the new weather product desktop application?
To download dallasnews.com's desktop application, click on the following link: http://weather.dallasnews.com/Install.asp and follow the instructions on the page.
5. How do I remove the desktop application from my desktop?
To remove the weather desktop application, right-click on a blank part of the desktop. Note: Windows XP works a bit differently. Instead, click "Control panel," then "Display" and then the rest is the same as below starting at No. 2.
• Select the menu item "Active Desktop," which opens another menu.
• Select the menu item "Customize my desktop..."
• A window should appear with tabs at the top; select the "Web" tab.
• A picture of a monitor with a list under it should appear.
• Click on the item in the list "Your Favorite Weather." The section will be highlighted.
• There is a delete button to the right of the list. Press it.
• It will ask you if you are sure, answer "Yes."
6. Through what devices can I receive breaking weather alerts and forecast information?
Breaking weather alerts and forecast e-mails can be delivered to a variety of devices. Any device that allows you to receive and access your e-mail can be used, including personal computers, Web-enabled phones and handheld devices and wireless Web products.
7. Is there any consumer fee associated with the new desktop application or weather alert e-mails?
There is no fee associated with dallasnews.com's weather content and information. It is part of the award-winning content and information you have come to expect from us. All of the new functions associated with the new weather section including breaking e-mail alerts and the new desktop application are free to registered users.
