About This Blog

Terry Maxon and Eric Torbenson write about items of interest to travelers and the aviation community.


March 2010
S M T W T F S
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31      

Recent Comments

Recent Posts
Categories

3 idle thoughts for Friday

AAdvantage

AMR

Accidents

Aerospace

Air Line Pilots Association

Air Transport Association

Air traffic control

AirTran Airways

Airbus

Aircraft Mechanics Fraternal Association

Airfares

Airlines

Airplanes

Airports

Alaska Airlines

Allied Pilots Association

American Airlines

American Eagle

Association of Professional Flight Attendants

Aviation history/trivia

Awards and rankings

Boeing

British Airways

Business Travel

Cargo carriers

Continental Airlines

Customer service issues

Dallas Love Field

Dallas/Fort Worth International Airport

Defense

Delta Air Lines

Delta-Northwest merger

Earnings

Federal Aviation Administration

Financial/investment

Frequent flier programs

Frivolity

Frontier Airlines

Global alliances

Hotels

International Air Transport Association

International Brotherhood of Teamsters

International service and routes

Japan Airlines

JetBlue

Labor issues

Layoffs and furloughs

Legal & courts

Legislation/ government

Leisure Travel

Lockheed Martin

Lufthansa

Mergers & consolidation

Monday morning trivia

National Mediation Board

National Transportation Safety Board

Negotiations, labor

Northwest Airlines

Oneworld

Operating statistics

Passport and Visa issues

Photos

Pictures

Rental Cars

Safety

Security issues

SkyTeam

Southwest Airlines

Southwest Airlines Pilots Association

Space

Star Alliance

Strikes

Traffic

Transport Workers Union

Transport Workers Union of America

Transportation Security Administration

Travel

Travel accessories

Travel agency

Travel fraud

Travel tips

Travelocity

U.S. Department of Transportation

US Airways

United Airlines

Virgin America

Virgin Atlantic Airways


dallasnews.com
Business Blogs

March 1, 2010


Busy Kennedy runway to be closed for four months

12:18 PM Mon, Mar 01, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

New York Kennedy doesn't have a lot of nonstop flights from Dallas/Fort Worth International Airport, but the closing Monday of its longest runway for four months will cause problems for many airlines and many passengers.

The Port Authority of New York and New Jersey is having Runway 13R-31L resurfaced and widened from 150 feet to 200 feet. The runway handles about a third of Kennedy's flights every day.

In 2008, Kennedy was the 13th busiest airport in passengers handled, according to Airports Council International, and sixth busiest in the United States. What's more, it consistently ranks poorly among 31 major airports in on-time arrivals.

In 2009, Kennedy ranked 28th with only 73.5 percent of its flights arriving on time or within 14 minutes. That left ahead of only Atlanta, 72.6 percent, and the other two major New York area airports, LaGuardia, 68.7 percent, and Newark, 65.8 percent.

The New York Post had this paragraph:

"I understand you have to keep the infrastructure up, but JFK's already a mess, so no one might even notice," said Roberto Giovanni, a 42-year-old fund manager from Manhattan, as he waited for his wife and daughter to arrive yesterday.

The airport has a parallel runway, 13L-31R, that is 10,000 feet long, or nearly 7/8 of a mile shorter than the one that's closing. JFK also has two other runways, 4L-22R at 11,351 and 4R-22L at 8,400 feet.

This is the first major rework on Runway 13R-31L since 1993. Here's how PANYNJ described the project when officials approved it in February 2009:

"The proposed authorization would include removing six inches of the existing runway surface and replacing it with 18 inches of Portland cement concrete, widening the runway surface from 150 feet to 200 feet, taxiway fillet widening, improvements to access taxiways, runway safety area re-grading, new runway lighting and electrical infrastructure, a new electrical feeder system to the runway and accommodations for future navigational aids."



Travelocity IDs bargains for spring break 2010

11:16 AM Mon, Mar 01, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Travelocity has looked at popular spring break destinations and put out a list with some popular places where prices are down.

"Airfare is up, but not everywhere," Travelocity senior editor Genevieve Shaw Brown said in a press release.

"Travelocity found popular spring break destinations where both airfare and hotel rates are down compared to last year," she said. "Travelers who are flexible with their destinations should search these spots for travel deals and book vacation packages to save even more money."

Here's a chart that shows some of Travelocity's findings:

DestinationCategoryvs. 2009vs. 2008
Cancun Air fare-4%-15%
Cancun Hotels-14%-15%
Dominican Republic Air fare-3%-1%
Dominican Republic Hotels-2%-4%
Kona Air fare-1%+5%
Kona Hotels-6%-5%
Maui Air fare-9%+6%
Maui Hotels-18%-23%
New York City Air fare-1%-11%
New York City Hotels-7%-24%
Puerto Vallarta Air fare-7%-11%
Puerto Vallarta Hotels-13%-12%
Reno / Lake Tahoe Air fare-1%-7%
Reno / Lake Tahoe Hotels-26%-34%
San Jose Cabo Air fare-1%-6%
San Jose Cabo Hotels-22%-24%

Comments (0)  Leave comment | TrackBack (0) | E-mail entry
The entry "Travelocity IDs bargains for spring break 2010" is tagged: air fares , hotel rates , hotels , spring break , travel , Travelocity



Monday morning trivia

10:00 AM Mon, Mar 01, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Winter blizzards, summer crowds, spring thunderstorms, fall thunderstorms -- there are a million reasons why some months do more havoc to airline schedules than others.

That's gives us our question for this week: Name the month that has the worst on-time record.

Bonus question: Name the month that has the best on-time record.

Our answer is based on the 15-year average from 1995 through 2009 of the monthly numbers reported by the Bureau of Transportation Statistics. An on-time arrival is a flight that arrives within 14 minutes of schedule.

Answers below.


February 27, 2010


Tom Thumb shoppers will be dis-AAdvantaged as of Monday

7:00 AM Sat, Feb 27, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Last call -- Sunday is the last day that Tom Thumb shoppers can earn AAdvantage miles with their purchases. It's also the last day that Onepass members can earn miles from sister grocery chain Randalls.

As Dallas Morning News retail writer Maria Halkias reported in January, Safeway has decided to quit offering frequent-flier miles to shoppers as part of its effort to lower its costs and its prices. Safeway is the parent of Tom Thumb and Randalls.

Here's the explanation from Tom Thumb:

"We listen to our customers and understand that in the current economic climate there's an overwhelming need for lower prices. To fulfill that low price need while also providing the high-quality products our customers expect, we have decided to refocus the value previously offered through our Airlines Partnership into lower prices on the items all customers need."

That means that as of Monday, it won't be offering miles from AAdvantage, the American Airlines program. Similarly, Randalls won't be offering miles from Onepass, the Continental Airlines program, to shoppers.

"Tom Thumb was a great partner for many years and will be missed," an AAdvantage spokeswoman said Friday.

"The AAdvantage program continues to offer many ways for members to earn miles other than flying. We encourage members to visit www.aa.com/aadvantage for a complete list of more than 350 brand name retailers to get customers one step closer to their next trip," she said.

Tom Thumb's program offered 250 AAdvantage miles whenever a member spent $250 in qualifying purchases. Randalls offered 125 Onepass miles for every $250 spent.

While no other grocery chains are providing AAdvantage miles, Continental retains its relationship with ShopRite Supermarkets.

ShopRite gives one Onepass mile for every $2 spent, but you have to spend at least $1,000 every quarter to earn the miles. If you spend $999 during that three months, you earn no miles.


February 26, 2010


Let's have one more weird story heading into the weekend: a $13,600 snack

5:34 PM Fri, Feb 26, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

You thought you've had expensive meals? An angry guy on a Ryanair flight ate a winning 10,000 euro scratch-off ticket he bought on board because he couldn't redeem it on board.

That equals about $13,600 in U.S. dollars.

Ryanair spokesman Stephen McNamara, who speaks in exclamations, had these quotes:

"In the last two year's Ryanair's scratch cards have given away 10 cars, over €300,000 in cash prizes and over 100,000 flight vouchers. Passengers have always been delighted to claim their large cash prizes after returning home. Unfortunately our latest winner felt that we should have his €10,000 prize kicking around on the aircraft.

"Yesterday's events prove that while Ryanair's scratch cards offer large cash prizes they clearly taste great too! Crew tried to stop the gourmet scratch card eater by offering him one of our great tasting sandwiches, pizzas or snacks instead, but clearly he had much more expensive tastes!

"Ryanair is now asking passengers to vote on which type of charity Ryanair should donate the €10,000 prize money to with one charity from anger management, eating and digestive disorders to disruptive children's and mental health charities now set to benefit from a real meal ticket!"

The unhappy passenger was flying from Krakow, Poland, to East Midlands, England.

Can the guy claim the prize, once the anger and the ticket leave his system? Just wondering.

Comments (2)  Leave comment | TrackBack (0) | E-mail entry
The entry "Let's have one more weird story heading into the weekend: a $13,600 snack" is tagged: airlines , angry passenger , Ryanair , scratch card , scratchoff ticket



Flight attendants become fight participants on Pinnacle flight

12:38 PM Fri, Feb 26, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

This, I believe, is a new one for me.

A Pinnacle Airlines flight, operating as a Delta Connection flight, was cancelled Thursday because two female flight attendants started fighting. The flight was supposed to go from Rochester, N.Y., to Atlanta.

Here's part of the Associated Press story:

A Pinnacle Airlines spokesman in Memphis, Joe Williams, says the spat erupted just as Delta Connection Flight 887 returned to the gate Thursday morning after a passenger became ill. ...

Williams says there was no physical contact and doesn't know the reason for what he termed a "verbal disagreement."

The women were removed from duty pending an airline investigation.

In the Atlanta Journal-Constitution, Williams was quoted as saying: "The acts described are not acceptable."

The AJC story added this from another news source:

YNN Rochester, a cable news Web site, quoted a passenger, Steve Mazur, who said the two female attendants "got into a fistfight on the plane. The pilot decided to kick everyone off the plane."

"They told us we had to get off the plane because stewardesses were fighting," another passenger, Corey Minton, told YNN.

USA Today added this, again quoting YNN:

Dozens of passengers on the flight were left to scramble to make other plans. Minton said one person was on his way to Cancun to get married. Another couple left crying, fearful of missing a non-refundable cruise because of the cancellation.

We keep quoting news media quoting YNN. Here's the link to the YNN story.

Comments (10)  Leave comment | TrackBack (0) | E-mail entry
The entry "Flight attendants become fight participants on Pinnacle flight" has no entry tags.



Ahem -- when news isn't new

9:03 AM Fri, Feb 26, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

I watched in amazement Thursday night as the news anchors on a couple of Dallas-Fort Worth television stations reported that American Eagle was installing first-class sections in its Bombardier CRJ-700 fleet.

Well, it was news, back in September 2009 when American Eagle first announced that first-class sections would go into the 25 existing CRJ-700s and the 22 that American Eagle was ordering.

The news on Thursday was that customers could begin buying first-class tickets as of July 2.

But a number of news outlets reported the story as though American Eagle had announced Thursday that it would install first-class sections in the CRJ-700s.

I take note that Andrea Ahles, my competitor at the Fort Worth Star-Telegram, got it right.

It's a pet peeve of mine, when companies recycle old news and the news media reports it again as though it was new news. In this case, American Eagle didn't seek to mislead, but you had to be following the company over time to know what was new and what wasn't in Thursday's announcement.

How old do you have to be before you move from cranky to crotchety?

Comments (6)  Leave comment | TrackBack (0) | E-mail entry
The entry "Ahem -- when news isn't new" is tagged: aircraft , American Eagle , Bombardier , CRJ-700 , first-class



3 idle thoughts for Friday

6:00 AM Fri, Feb 26, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

1. I want to go to Hawaii, aboard an airplane staffed by happy employees, and stay for two weeks in a Poipu Beach hotel about 50 yards from the water. I'd settle for two warm days this weekend in Arlington, Texas. In fact, I'll get neither Hawaii nor warmth any time soon.

2. Coming out of a recession is like coming out of an operation - you didn't die, but you don't feel so good.

3. One last thought on that Kevin Smith issue, without taking sides. The fact that the passengers on each side of him said he was okay doesn't mean he was okay. Passengers don't want to be the referee and declare that their neighbor is too wide, too smelly or too weird. They want the airline to take care of it.


Comments (2)  Leave comment | TrackBack (0) | E-mail entry
The entry "3 idle thoughts for Friday" is tagged: 3 idle thoughts for Friday , airlines , Kevin Smith


February 25, 2010


ANA to offer women-only lavatories in airplanes

5:13 PM Thu, Feb 25, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

All Nippon Airways is introducing the ultimate answer to men who refuse to put the toilet seat down: Go find your own toilet.

As of Monday, ANA will offer women's only toilets on its international flights, except those operated by narrow-bodied Boeing 737 or Airbus A320s. Says ANA:

Following numerous requests from passengers for this service, one women-only lavatory will be designated in the aft section of the passenger cabin (location may differ depending on aircraft and configuration) and will be available for use by women passengers in all classes of service.

Well, admittedly, we're pigs, and who among us hasn't grimaced at the wet, sticky floor caused by poor-aiming guys? Blame it on turbulence. I do.

ANA noted that "in most cases, men will be restricted from using the women-only lavatories." However, a man might be allowed to sully the women's-only facility in certain cases:

・ When required for safety reasons, just prior to the seat belt sign being turned on during take-off and landing.

・ When a passenger is not feeling well and a personal emergency requires such use.

・ When there are very few female passengers and the women-only designation has been lifted for the flight.

ANA said the crew will make an announcement if it's open seating, toilet-wise.

Do other airlines have anything like this, readers?

I know that the queen of England has reserved for her exclusive use a toilet in first class when she flies British Airways, large enough for her and an attendant. That would be a royal flush, I guess. But that's not a women-only toilet so much as a one-woman-only toilet. I pity the commoner who tries to enter that facility.

Comments (17)  Leave comment | TrackBack (0) | E-mail entry
The entry "ANA to offer women-only lavatories in airplanes" is tagged: airlines , airplanes , All Nippon , All Nippon Airways , ANA , lavatory , toilet



Thursday's American Airlines update, #2, with the Association of Professional Flight Attendants

3:53 PM Thu, Feb 25, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

The Association of Professional Flight Attendants is gearing up for five days of contract negotiations starting Saturday by talking tough, while also promising that no American Airlines flights will be disrupted.

It is asking members to:

• Wear their red "got guts" pins on their uniform beginning Friday.

• Send American's contract-update brochure back to management, with an added message of "My Negotiating Team Speaks for Me."

• Send email message to top AA executives "asking them to invest in their most important asset - frontline employees."

APFA president Laura Glading has promised to ask the National Mediation Board to release them from mediation if there's no deal in the upcoming talks at the NMB's offices in Washington, D.C. She was going to do so after a stiff round of talks in January, but the NMB scheduled this new round of talks before she made such a request.

For comments from Glading and a summation of American's goals, keep reading.

Comments (20)  Leave comment | TrackBack (0) | E-mail entry
The entry "Thursday's American Airlines update, #2, with the Association of Professional Flight Attendants" is tagged: airlines , American Airlines , APFA , Association of Professional Flight Attendants , labor contracts , labor negotiations , labor talks , National Mediation Board , NMB



Thursday's American Airlines update, #1, with the Transport Workers Union

3:22 PM Thu, Feb 25, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

American Airlines said Thursday it has made comprehensive contract proposals this week to two negotiating committees of the Transport Workers Union, representing stock clerks and technical specialists.

The TWU's take on technical specialist talks: "The Union and the company remain deadlocked over the most significant issues: Pay, Vacation, Holidays, Sick Leave, etc. No breakthroughs took place nor are any expected to take place in the near or foreseeable future."

The TWU's take on stores negotiations: "After reviewing the latest Company Proposal, the Stores Negotiating Committee unanimously rejected American Airlines latest offer and restated our current table position as a formal response."

We take note that the National Mediation Board mediator has canceled talks between American and negotiators for TWU mechanics and related employees. Those sessions were scheduled for March 1-5. We'll see how that messes up the TWU's stated intent to ask for a release from mediation March 8 without a deal.

Comments (3)  Leave comment | TrackBack (0) | E-mail entry
The entry "Thursday's American Airlines update, #1, with the Transport Workers Union" is tagged: American Airlines , American Eagle , Labor issues , National Mediation Board , NMB , Transport Workers Union



American Eagle begins selling first-class seats on Bombardier regional jets

2:13 PM Thu, Feb 25, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Last year, American Eagle placed an order for 22 Bombardier CRJ-700s. The real news then was that it was going to add a first-class cabin to those 22 and 25 other CRJ-700s that American Eagle was already flying.

On Thursday, American Eagle said that customers can start booking first-class seating on any CRJ-700 flights for travel July 2 and afterwards.

"We're pleased to introduce first class service on our CRJ-700 aircraft," American Eagle president and CEO Peter Bowler said.

"By July we will have our fleet of 25 CRJs converted by American Eagle mechanics to the new first class and main cabin design, and we will have taken delivery of the first two of our 22 new CRJs that will also feature first class comfort and amenities," Bowler said.

The CRJ-700s are being concentrated on American Eagle flights in and out of Chicago O'Hare International Airport and Dallas/Fort Worth International Airport. At D/FW, that aircraft will fly to Cleveland, Milwaukee, Bentonville/Springdale, Ark., and Little Rock.

You'll get more leg room, and the first-class cabins has 1X2 seating rather than 2X2 (that's updated from my first item, in which I said it would be 2X2 in first class. Thanks, Ryan). You'll also eat better up front, according to the press release:

"American Eagle will offer a complimentary first class dining service that includes a Continental breakfast with cereal or hot oatmeal and yogurt and a lunch or dinner that includes a fresh salad or a sandwich and dessert.

"First class customers receive warm, cleansing towels and mixed nuts prior to their meals, which are served on china. On flights of shorter duration, beverage service will be accompanied by a gourmet snack mix."

Price? A D/FW-Cleveland ticket, unrestricted and refundable, has a top price of $770 each way on Wednesday, June 30, with no first-class seats being sold. On Wednesday, July 7, after the first-class seats go on sale, a first-class ticket is $983 each way.

Comments (2)  Leave comment | TrackBack (0) | E-mail entry
The entry "American Eagle begins selling first-class seats on Bombardier regional jets" is tagged: American Airlines , American Eagle , Bombardier , CRJ-700 , first-class


February 24, 2010


Reuters: Oneworld is talking seriously to China Eastern

6:52 PM Wed, Feb 24, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Reuters reported Wednesday evening that Oneworld "is in advanced talks with China Eastern Airlines" to add that carrier to the global airline alliance.

Oneworld recently persuaded Japan Airlines to stay in Oneworld, announced Tuesday that India's Kingfisher Airlines would join Oneworld and has Qantas Airways and Cathay Pacific as members.

But to finish out Asian, Oneworld really needed a strong Chinese carrier to service the world's most populous nation.

China Eastern is currently a code-share partner for American Airlines, but adding China Eastern to Oneworld would strengthen the relationship and bring in the other Oneworld carriers.

Reuters, which hosted a travel and leisure summit in New York, talked to American Airlines CFO Tom Horton by phone. American is one of the founding Oneworld partners and is its largest member.



Southwest Airlines pilots don't want cockpit conversations monitored

5:46 PM Wed, Feb 24, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

The Southwest Airlines Pilots' Association went on record Wednesday opposing any legislation that would let airlines and the federal government listen to cockpit voice recordings at will.

SWAPA said it couldn't support the National Transportation Safety Board's idea to let the Federal Aviation Administration use "de-identified aggregate date" gleaned from the recordings, even thought the NTSB has said such recordings couldn't be used to punish pilots.

But the Southwest union really can't support a proposal from Sen. Jim DeMint, R-S.C., to let airlines review cockpit voice recordings for possible discipline, SWAPA president Carl Kuwitzky said.

"The NTSB recommendation for CVR usage might be an honest attempt to promote safety, but the DeMint proposal is a perfect example of a good intention to increase safety that has the exact opposite effect," Kuwitzky said.

"This proposal and, unfortunately, the NTSB recommendation, are misdirected attempts at promoting safety that will surely backfire," he said.

The NTSB removes, listens to and transcribes the cockpit voice recorders from airplanes involved in crashes and safety-related incidents. However, at present, the CVRs can't be used for other purposes.

SWAPA said its pilots "fear the NTSB recommendation would jeopardize voluntary reporting program integrity that has been successful in increasing airline safety."

Those programs generally provide that pilots won't be punished for reporting errors or safety problems that otherwise would not have become known, with the idea that aviation safety is best promoted by fixing problems, not fixing blame.

DeMint and others raised the idea of monitoring what's going on in the cockpit following the October 2009 incident in which the two Northwest Airlines pilots overflew Minneapolis-St. Paul.

They told investigators they were discussing new owner Delta Air Lines' scheduling software and lost track of time.

By the time they landed in MSP more than an hour late, the cockpit voice recorder's 30-minute continuous recording had overwritten conversations from earlier parts of their flight that would substantiate or contradict their version.

Investigators have criticized non-germane conversations that went on in the cockpit of a Colgan Air regional aircraft that crashed in February 2009 as it approached Buffalo, NY.



Senate to revive long-stalled FAA bill to modernize air traffic system

4:08 PM Wed, Feb 24, 2010 |
Dave Michaels/Reporter    Bio |  E-mail  |  News tips

Senate leaders said Wednesday they would bring up the long-stalled FAA reauthorization legislation in the next five weeks. Majority Leader Harry Reid characterized the legislation as a bill that would "create thousands and thousands of jobs and it will make our air travel and our surface transportation travel safer."

The House passed its version of FAA reauthorization last year. The House bill is considered more controversial because it includes a provision that would make it easier for FedEx workers to unionize. It also includes a provision that would require the FAA to inspect foreign repair stations twice a year, a measure opposed by European carriers. The guts of the Senate bill is less controversial, and was approved by the Commerce committee in September. It then got stalled behind other legislative priorities, including the healthcare legislation and jobs bills.

The legislation is loaded with elements that affect the oversight of airlines, background checks for pilots, and protections for passengers stranded on tarmacs. But the headline is modernization of the air-traffic system and how long it will take. Sen. Byron Dorgan, D-N.D., inserted a provision in the legislation that requires all aircraft to be equipped with the necessary avionics equipment by 2018, instead of the previous target date of 2025. Carriers are worried about the pace of "equipage," but at a speech in Washington on Wednesday, Dorgan suggested it could be done. "If you ask the FAA how long it will take, they will say, 'oh, 2095,'" he joked. "It shouldn't take that long. This ought to be an urgent national priority. Number one, it will create jobs. Number two, it will substantially improve margins of safety in the sky."

The Senate bill doesn't address the mix of excise and ticket taxes that funds most of the aviation system. The Commerce Committee left that out, because it is within the jurisdiction of the Senate Finance Committee. A Republican aide says the financing provisions aren't likely to be controversial this time, and that the Finance Committee should have time to pass a measure that takes care of taxes and fees. That piece would then be added to the Commerce Committee's bill and make its way to the floor.

Comments (2)  Leave comment | TrackBack (0) | E-mail entry
The entry "Senate to revive long-stalled FAA bill to modernize air traffic system" is tagged: air traffic , Byron Dorgan , FAA modernization



Alaska Airlines picks Gogo over Row 44 for Wi-Fi service

9:43 AM Wed, Feb 24, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Alaska Airlines said Wednesday it will use Aircell's Gogo system to provide onboard Internet capability via Wi-Fi on its entire fleet.

This is somewhat of a surprise since Alaska had successfully tested the satellite-based system offered by Row 44, the vendor chosen by Southwest Airlines.

Row 44 seemed to be a better solution for Alaska, with so much of the state of Alaska to cover, than a ground-based system like Gogo's.

However, Alaska explained in its announcement that it "ultimately chose Aircell's Gogo service to speed fleet-wide installation and Wi-Fi availability for customers."

As for issue of coverage, the airline said: "To ensure the service is available to the airline's namesake state, Aircell will expand its network to provide Gogo Inflight Internet service on flights to, from and between key destinations in the state of Alaska."

Aircell has nailed down contracts with a number of other big carriers, including Delta Air Lines, American Airlines, AirTran Airways, United Airlines, Continental Airlines, US Airways, Air Canada and others. Virgin America likes to point out that it was the first carrier to have its entire fleet equipped with Gogo's Wi-Fi capability.

A display on Aircell's home page indicates that it has installed its technology on 730 commercial aircraft so far, which might be a little behind.

"With more than 730 systems already flying, Aircell has a proven track record of deploying affordable inflight Wi-Fi services to airline customers," said Steve Jarvis, Alaska's vice president of marketing, sales and customer experience.

"Their reliable, lower-cost equipment can be installed quickly, allowing Alaska Airlines to introduce Gogo service to our customers as soon as possible," he said.

The two companies said they'll install the equipment in one airplane. Once the Federal Aviation Administration certifies the equipment for Alaska, the carrier's entire fleet will get the Gogo treatment.

It'll start with the Boeing 737-800s that fly longer routes, Alaska said.

Comments (0)  Leave comment | TrackBack (0) | E-mail entry
The entry "Alaska Airlines picks Gogo over Row 44 for Wi-Fi service" is tagged: Aircell , airlines , airplanes , Alaska Airlines , Gogo , Row 44 , Wi-Fi



People share their bad, funny vacation stories

9:15 AM Wed, Feb 24, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Endless Vacation Rentalsi is the final stage of its Laugh Out Loud Vacation Contest, and has put the stories of 25 finalists up on its Web page.

Your job, if you decide to accept, is to vote on which one you think is best.

Some stories worry us, like the mom who put her and the kids on a vacant bit of beach, then discovered it was roped off because the area was prone to rogue waves.

There's a couple of stories of mistaken identify, such as the woman who goosed her husband and discovered it wasn't her husband, or the woman in Disney's Space Mountain who slipped her hand under her husband's shirt to rub his back and discovered it wasn't her husband.

There's also the nude or topless stories: The clothes-less couple locked out on their sixth-floor balcony; the woman who goes topless in Mexico and discovers there's someone there from back home that recognizes her; the woman who swims topless in the resort pool, then discovers that the disco overlooks the pool.

But my favorite was the camper who carried trash to a bear-proof dumpster and opened the lid to find a bear inside. The bear reached out to take the trash out of his hands and then reshut the dumpster's lid.

Endless Vacation Rentals, a Wyndham Worldwide unit, will be awarding a week's vacation and $5,000 cash to the grand prize winners. First place will get a week and $2,000, and second place gets a week and $1,000. EVR says the winners will be announced the week of April 19.


February 23, 2010


Stock clerks turn down contract at Southwest Airlines

4:48 PM Tue, Feb 23, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Last year, it was the pilots. This year, it's the stock clerks.

International Brotherhood of Teamsters Local 19, representing more than 170 stock clerks at Southwest Airlines, said Tuesday it has turned down a tentative agreement announced Dec. 28.

That sounds like the Southwest Airlines Pilots' Association, which last year turned down a new contract.

If the stock clerks follow the pilots' lead, they'll negotiate some changes and then ratify a deal on the second vote. We'll see.

Said Mike Van de Ven, Southwest's executive vice president and chief operating officer:

"We are disappointed that our hard-working stock clerks rejected the tentative agreement negotiated between the IBT and Southwest Airlines.

"As always, Southwest will respect the labor negotiation process and negotiate in good faith when the bargaining process resumes in an effort to seek a contract that is in the best interest of employees, our customers, our shareholders, and our company."

We're awaiting a statement from Teamster officials.



Drop this AAdvantage message like a cold phish

4:48 PM Tue, Feb 23, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Some of us have been getting an email that starts out: "Welcome to the American Airlines AAdvantage(R) program, the first and largest loyalty program in the world! We are proud to inform you that today, American Airlines launch a new reward program. Please take the 5 questions survey. For your effort you will be rewarded with $50 & 25,000 miles."

If that seems too good (and too poorly written) to be true, it is.

I decided not to click the link to get a free domestic ticket for answering five questions. Instead, I asked American, whose Marcy Letourneau confirmed that it was indeed a phishing trip. Here's what she emailed me:

"Actually, my colleagues in our AA.com/Interactive Marketing Customer Service department forwarded this phony email to me a week or two ago, so it's been floating around out there. As you'd guess, we do see these phishing emails from time to time.

"I'm not aware of any major problems arising from this one. Our most frequent flyers are usually familiar enough with American/AAdvantage to tell right off the bat that an email like this one is not legit. (The formatting is different, the sender is not the usual AA address, etc.)

"Additionally, with heightened awareness regarding online fraud, more folks do think twice before providing this type of security info in response to an email.

"That said, our customer service folks try to stay on top of these, and when one arises, try to immediately post something on the major sites/blogs, such as Flyer Talk.

"Additionally, we point customers to the following page on our site: www.aa.com/phishing, where we give details/examples of the phony emails and tell customers what to do should they receive such an email."

Thanks, Marcy.

This has been out there for a while, but has popped back up.

Hoax-Slayer.com first posted about this scam in 2008. Anti-Fraud International put its warning up on Feb. 12. FlyerTalk.com put it up in February.

I wrote about an earlier version of the phishing email on June 2008. It just mutates.

Comments (0)  Leave comment | TrackBack (0) | E-mail entry
The entry "Drop this AAdvantage message like a cold phish" is tagged: AAdvantage , airlines , American Airlines , consumer service issues , phish , phishing , scams



Guess who's coming to Branson

2:12 PM Tue, Feb 23, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

The answer is "Branson AirExpress," a scheduled charter operation that will be operated by regional carrier ExpressJet.

We had the rumor Monday that Southwest Airlines would be the new carrier serving Branson, a rumor Southwest quickly shot down.

On Tuesday, Branson Airport unveiled the new airline that it is creating, with this explanation of what it was:

"The new service, to be marketed as public charter flights under the name Branson AirExpress, will be operated by ExpressJet Airlines."

The airline will offer flights to Austin, Houston, Shreveport, Des Moines and Terre Haute, Ind., beginning May 17. Terre Haute and Shreveport will have flights on Mondays, Wednesdays and Saturdays; the other three will have flights those days plus Tuesdays and Fridays.

Branson AirExpress will not offer flights on Sundays and Tuesdays.

We have this further explanation from the Branson Airport announcement:

"Branson AirExpress is a new concept in air service development. Branson Airport, LLC has led the effort involving Branson Airport and several midwestern and south central airports, to initiate air service between these partner cities.

"Branson AirExpress enables the partner airports unprecedented input into the many decisions affecting customer service; including pricing, marketing, and travel packaging abilities.

"Branson AirExpress has contracted with ExpressJet Airlines Inc. to operate the initial service. There will be more partner airports announced in the near future.

Speaking of pricing, introductory fares will as low as $49 each way from the Texas cities and $39 to the other three cities.

To read the full release and see a YouTube video of the press conference, click here. Or here's the YouTube video:



India's Kingfisher Airlines to join Oneworld

8:58 AM Tue, Feb 23, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Oneworld is about to fill a hole in its global lineup with the addition of the largest domestic Indian carrier, Kingfisher Airlines.

If Kingfisher's introduction follows the expected pace, it would join Oneworld sometime in 2011. That would follow this year's planned addition of Russian carrier S7 Airlines.

This year is turning out to be momentous for Oneworld. After a lengthy battle, it held onto Japan Airlines, a linchpin in its Asian strategy. The U.S. Department of Transportation has given tentative approval to antitrust immunity and a joint business agreement over the North Atlantic.

Now, if it only had a strong China partner to supplement Japan Airlines and Cathay Pacific.

Some facts and figures from Oneworld about Kingfisher:

• It carried 10.9 million passengers in its fiscal year that ended March 31, 2009. For the nine months ended Dec. 31, it carried 8.2 million passengers.

• It held 27 percent of the domestic Indian market.

• It averages 383 daily departures. When it joins Oneworld, it will add 58 Indian cities to the Oneworld network.

Oneworld members already serves Bangalore, Chennai, Delhi, Hyderabad and Mumbai in India. Its largest carrier, American Airlines, flies to Delhi from Chicago.

For the official quotes, keep reading.


February 22, 2010


Hey Delta: Did you steal my tape-recording pen?

3:28 PM Mon, Feb 22, 2010 |
Eric Torbenson/Reporter    Bio |  E-mail  |  News tips

While we do get an occasional bender of a story coming out of the professionally run Dallas/Fort Worth International Airport, there's really nothing that comes to mind to compare to this gem coming out of our friends in Atlanta. Read onward.

The gist:

Executives from Delta Air Lines were chatting after a meeting with city of Atlanta negotiators ended when they discovered a high-tech pen on the table. It appeared to be surreptitiously recording their conversation.

Ben DeCosta, Hartsfield-Jackson International Airport's general manager, admits that he left the gadget -- he loves gadgets -- on the table with its recorder running. But he insists that he did not intend to record Delta's negotiators, and he even charged later that Delta stole his pen.

The extraordinary story emerged in public documents obtained last week by The Atlanta Journal-Constitution.

That's good stuff. D/FW Airport and American are still in talks for the use agreement there - maybe the parties should offer to examine writing implements for the other side. (Actually, my queries about the Use Agreement talks haven't elicited much of anything in terms of real friction between the sides and I'd expect terms for a new deal at D/FW to come together over the next few months. I asked D/FW CEO Jeff Fegan about it and he said he wasn't losing any sleep over the Use Agreement talks.)

Comments (1)  Leave comment | TrackBack (0) | E-mail entry
The entry "Hey Delta: Did you steal my tape-recording pen?" is tagged: Airports , Atlanta Hartsfield , Dallas/Fort Worth International Airport



Lufthansa pilots suspend strike

2:31 PM Mon, Feb 22, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

Lufthansa just put out a statement saying that its pilots union, Vereinigung Cockpit, is suspending its strike as of 5 p.m. Monday CST (midnight Central European Time in Germany) until March 8. A normal schedule won't resume until Friday, probably.

Although the strike has temporarily been suspended, that doesn't its impact goes away instantly, Lufthansa indicated:

"The current special flight schedule for intercontinental flights, however, will remain in place for today and tomorrow, Feb. 22-23, 2010.

"Passengers who have been rebooked on other airlines for flights departing North America today and tomorrow should proceed with those alternate arrangements.

"Passengers who are scheduled to travel on Feb. 24-25 are advised to check lufthansa.com throughout the day tomorrow for updates to the schedule.

"We expect a normal flight schedule for Friday, Feb. 26, 2010."

Vereinigung Cockpit as of 2:36 p.m. CST does not have a corresponding statement up on its Web site.

Lufthansa said late last week that it would operate its Frankfurt-DFW-Frankfurt roundtrip on Monday, but not on Tuesday-Thursday. We'll see how that changes as the week progresses.

Revised schedules posted around 9 p.m. CET, or 2 p.m. CST, did not have DFW-Frankfurt service on Tuesday-Thursday.


Comments (17)  Leave comment | TrackBack (0) | E-mail entry
The entry "Lufthansa pilots suspend strike" is tagged: airline strikes , airlines , Lufthansa , pilots , strikes , Vereinigung Cockpit



Southwest Airlines isn't landing in Branson

10:37 AM Mon, Feb 22, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

A hot rumor popped up on Flyertalk.com: A new airline is coming to Branson, Mo., and it's going to be Southwest Airlines.

It's a hot rumor. However, it's not a true rumor, Southwest says.

"Hey everyone, it isn't us," Southwest Airlines spokesman Brian Lusk said in a comment posted Monday on Flyertalk.com. "I don't know who the carrier might be, but we aren't making any announcement tomorrow."

The Springfield News-Leader reported Sunday that "Branson Airport will announce a new air carrier next week that will provide five new nonstop destinations" at 10 a.m. Tuesday.

Right now, Branson has service from AirTran Airways. Frontier Airlines recently announced service between Branson and Denver, to begin April 20.

Most airlines that serve the area go into Springfield-Branson Regional Airport, more than 60 miles north of Branson Airport in Hollister, Mo., and about 52 miles north of downtown Branson.



Monday morning trivia

6:00 AM Mon, Feb 22, 2010 |
Terry Maxon/Reporter    Bio |  E-mail  |  News tips

U.S. airlines said last week they want to serve Tokyo's Haneda International Airport from seven U.S. markets: Detroit, Guam, Honolulu, Los Angeles, New York, San Francisco and Seattle.

But three of those markets aren't in the Top 10 U.S. markets for passengers going to or from Japan.

Our question this week: Name the four U.S. markets among the Top 10 that airlines have have proposed for Haneda flights.

Bonus question: Rank those markets in number of passengers going to and from Japan.



Advertisement
Airlines on the Web