Helmsley Park Lane Hotel

lokalizacja i widok z okna, dwukrotna wymiana ręczników dziennie, codzienna wymiana pościeli, czekoladki na dobranoc

nie było wystarczająco czysto, personel nie odkurzał podłogi, po pierwszej nocy zabrano nam jeden z kieliszków do wina, drugiego nie umyto, o wymianę żarówki w lampce nocnej upominaliśmy się dwukrotnie

The reception staff were extremely courteous and most helpful and upgraded our room when we queried our original room.

Our original room did not have the advertised views of Central Park and the cupboards for hanging clothes smelled strongly of insect repellent.

The location, the view, the enterior design. The front desk's efficiency.

Housekeeping made a mistake and tried to charge us for a bunch of expencive items we never had (bottle of champ..etc.). Plus the maid came into our room 8:30 pm waking us up, we were in bed, sleeping ( jetleg ), we simply didn't assume we'd need to put a sign on the door in that hour.

the location was great

this hotel was overpriced for the level of the room. The room was small, smelled. the bed was very uncomfortable, the shower leaked the tub did not drain properly and the tap at the sink leaked all over the counter. The tv reception was poor. Overall this hotel was very disapointing. The Hampton Inn for half the price is a far better value.

Location, comfort, except as described below, and friendliness and helpfulness from the staff

Too much electronic lighting in the room. Hard to get it dark at night, and the big blue light under the television is particularly intrusive. Couldn't either unplug or place under the bed the brightly lit alarm clock.

The room was spacious, light, with a partial view of Central Park. The location was convenient to everything - walking distance to east and west side neighborhoods. The bed was comfortable.

The room was nice, but not clean. I complained about the toilet not being clean at 8:45pm, and when I returned to my room after being out for the evening, the toilet had still not been cleaned. They sent a maid to my room at midnight. The desk help was also hit and miss - some of the staff were pleasant and some were not.

My wife and I celebrated our 49th wedding anniversary with a four day stay at the hotel. We had a suite on the 37th floor overlooking Central Park. We've stayed in New York on many occasions and this was the most spectacular view we've had...IT Was incredible! The hotel staff was excellent and the location is superb, with many great restuarants and the "park" right out your front door.

Bathroom had excellent sized vanity. Very good quality soaps etc supplied.Room was spacious with comfortable chairs for lounging

excellent location; excellent space on the room; overall good hotel

poor breakfast for the money; old decoration - needing to be renewed; staff accordingly

The staff were extremely helpful and I liked the proximity to all the main attractions, central park and 5th Avenue for shopping. The internet and telephone rate was good value. Also the time for a late check out is ideal for the traveller who has a late plane to catch.Overall the hotel was very comfortable and good value.

I had asked for a late check out. Earlier that day I had gone out and on my return I found the chambermaid tidying my room. Despite the fact that I was still packing my stuff she kept on cleaning around me. I found this quite uncomfotable and had to ask her to leave until I had finished and left the room.

a good location. close to central park. nice staff.

not very modern hotel.

A lovely hotel with attentive and friendly staff. The room was not quite as we expected, a very old style with ornate furniture but classy all the same. We enjoyed our stay and were very comfortable.

The price of room service, we got 2 new york pizzas and some soft drinks and water it came to $110 and we could have got better pizza for $5 on the street. You live and learn.