The Kensington Hotel

The staff were outstanding and very well trained. The public rooms were well appointed and comfortable and the airconditioning very efficient. The restaurant was relaxing and the food OK (not gourmet), it was nicely presented and very reasonably priced. The cooked breakfast on Sunday was super. Lovely hotel in a great location for the museums.

The rooms was awful, so cramped that there was just enough room to walk around the 4'6" bed. The bathroom needed a repair on the shower door and a jolly good scrub. There were several items missing that one would expect from a hotel of this quality, namely: ironing board and iron (not that one had room to set it up but it was in the brochure), laundry bag, room service and restaurant menu, mini-bar price list and items such as cotton wool and cotton buds in the bathroom. One could telephone for these things but one shouldn't need to. Also the bed was still unmade at 15:45.

The hotel is newly renovated. It's in a good location, upscale and right in downtown. Surprisingly the best service I got was from the bell boys.

Rooms are small unless you book a very expensive one.

great location for city centre shopping with an obvious opulence

The room was quite small and for 2 people, it would have been very cramped. Getting around the bed was tight. That being said, the bed was very comfortable, the bathroom was great and the food was excellent! The staff was very helpful, the location was wonderful and the amenities were very very good.

Location is great, close to hyde park and south kensington tube station, as well as nice restaurants and bars. Free internet use also! that's the way it should be!

Staff, comfort

one room (333) too small. Pls verify

Nice to finally find a decent (and good value) hotel in London. Could not fault the hotel at all.

Top level of service. Rooms were recently renovated, look great. Spacious, especially for London standards. Great decor in the lounge. Great location.

very nice design hotel, comfy lobby & rooms

showergel / shampoo weren't filled up after user

The hotel staff was excellent. (暑い日だったので、チェックイン時に冷たいおしぼりを出してくれた）　It's very convenient location to the city center by tube, Knightsbridge (Harrods) and Chelsea area on foot, and there are many restaurants and cafes around the hotel ( ショッピング＆食事ともに困ることがなく、ロケーションが良い） In general, it is a very good hotel （総合的に見て、非常に良いホテルです）.

The double room is quite small for 2 people (ダブルの部屋が2人用にしては狭い）. It's just 5-minutes-walk from South Kensington Tube station though It's a bit far from the tube station if you carry heavy luggage　(大きな荷物を持っていたり、雨降りの日だと最寄駅から歩くのが少し遠く感じる）.

The new Kensington is a very nice hotel, in a great location, and managed by a team of people anxious to make your stay a very enjoyable experience.

Loved hotel, staff and excellent location.

Just need some hooks in the bathroom please. Hanging space is needed.

The cleanliness of the hotel and the room and the staff were very attentive.

I think the bedrooms need a few more things doing to make the stay more comfortable i.e. bedside lights. somewhere to hang the towels in the bathroom!!!. shower screen not long enough - water went over the floor. No drawers in the bedroom - only 6 hangers between 2 people. More light in bedroom. No questionnaire in bedroom to voice our views.