Informal Complaint Statistics
General Summary of Informal Complaints
A review of the current and settled complaints as of 05/01/09 provides the following data:
- 0 active complaints/inquiries on file
- 115 settled complaints or complaints moved to the formal complaint process.
A breakdown of the 115 settled complaints are as follows:
- 109 settled
- 6 moved to the formal complaint process
Complaint Category Definitions:
Active - complaint in process
Settled- complaint was settled either by resolutions of the issue or the decision of the parties not to pursue the complaint further.
Formal Complaint- parties to the informal complaint moved the complaint to the commission's formal complaint process.