These fact sheets offer information and instruction on a variety of topics concerning Electric and Telephone services.
Free online subscriptions to Consumer Fact Sheets at http://puclistserv.puc.state.tx.us/scripts/wa.exe?HOME
The Following Documents are in PDF Format *
Overview Of The Commission
My Rights As a Telecommunications Customer
Charges on your Telephone Bill
Voice over Internet Protocol (VoIP)
Pre-Paid Long Distance Cards
Texas "No Call" Lists
Prepaid Local Telephone Service
Telephone Payment Assistance Programs
Lowering Your Long Distance Bill
Caller ID
Telephone Cramming
Telephone Slamming
Pay Phones
IntraLATA Toll Calls
Questions to Ask About Your Long Distance Rates
Paying Your Phone Bill
Telemarketing
Area Codes
Texas Universal Service Fund (TUSF)
Money-Saving Phone Tips
Keep Your Existing Number
How to File an Informal Complaint
What Are My Rights As An Electric Customer?
What To Do if Your REP Goes Out of Business
Charges on Your Electric Bill
Electric Cramming
Electric Payment Assistance Programs
Smart Meters or Advanced Metering System (AMS)
Unauthorized Switching of Your Retail Electric Provider
Electric Deposit Payment Options
Programs Available for Making Homes More Energy Efficient
All about Trees and Power Lines
Overview of the Commission
Understanding Fuel Charges for IOU Customers
Paying Your Electric Bill
Renewable Energy is a "Natural"
Electric Submetering
Electric Meters
Competitive Energy Services
Electric Service Disconnects
Last Updated: 09/10/09
* PDF files require the use of the Adobe Acrobat Reader. Down load a free copy here.
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