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How to Get Help in an Emergency - Dial 9-1-1
9-1-1
  • When you call for help, what you say is important
  • Stay calm and speak clearly
  • Say what is wrong and what kind of help you need
  • Tell the 911 Operator where the emergency is
  • Give your name and number, or remain anonymous
  • Follow the Operator's instructions-stay on the line until you are told to hang up

When to call 9-1-1 - Emergencies Only

Calling 9-1-1 can save valuable time in an emergency. Some people aren’t sure when to call 9-1-1. They call 9-1-1 for reasons other than emergencies. To complain about barking dogs, to ask directions, to report the power is out, or to check on road conditions.

 

Remember, calling 9-1-1 is for real emergencies – situations when you need police, fire, or an ambulance in a hurry. When people don’t use 9-1-1 properly, or abuse the system making silent or abusive calls, they tie up the phone lines and make it hard for others who really need help right away to get through.


Making Silent or Abusive Calls to 9-1-1, Penal Code statute 42.061

A person commits an offense if the person makes a telephone call to 9-1-1 when there is not an emergency and knowingly or intentionally:

  • Remains silent or
  • Makes abusive or harassing statements to a PSAP employee

A person commits an offense if the person knowingly permits a telephone under the person's control to be used by another person in a manner described above.

An offense under this section is a Class B Misdemeanor.
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