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The following is a list of questions frequently asked by citizens. You may search for specific words or phases, or shorten the list by selecting a specific category.
Animal Control
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A city license will identify your pet should it get lost. Renew your license every year to keep information current with the Animal Care Facility. Should your pet become lost and be wearing its license, the Animal Care Facility will contact you that we are holding your pet. Please maintain up-to-date license with current contact information. City Licenses are $5.00 per spayed/neutered pet for the lifetime of the animal with a current rabies vaccination. City Licenses are $5.00 per year for pets that have not been spayed/neutered. City licenses can be purchased at the Humane Society of New Braunfels,and some local veterinary facilites. The city license is required for each pet by the City of New Braunfels for all pets inside the city limits. |
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State code (Texas Health and Safety code, Animal Sterilization Act, Section 828) requires that all animals be sterilized, if adopting from a shelter. Spaying/neutering of all pets is encouraged at an early age for the better health of the pet. It has been documented that early spaying of females alleviates health issues later such as mammary tumors. The early neutering of males will reduce the incidence of prostate problems, testicular cancer and discourage territory marking, running off issues, etc. Spaying/neutering, most importantly, helps greatly reduce our current overpopulation problem. Last year, more than 3000 dogs and cats were impounded at the Humane Society shelter. Many of these animals were unwanted litters of puppies and kittens.Spaying/neutering reduces the pet owner’s cost to license the pet. Spaying/neutering also reduces the pet owner's cost when redeaming an impounded pet. |
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State of Texas requires that all pets be vaccinated for rabies.Vaccinations should be done after the dog/cat is three months and before it becomes 4 months old, with a booster shot given 12 months from the date of the first rabies vaccination. After that it must be vaccinated for rabies every 3 years.A rabies vaccination certificate will be provided that identifies each pet that they are current on their vaccinations. Distemper, parvo and other disease vaccinations are given initially to puppies and kittens between 4 and 6 weeks of age. Your veterinarian will give you a proper vaccination schedule to follow for adequate protection for your pet. Distemper and parvo are almost always fatal and highly contagious. For the health and well being of your new family member, we highly encourage keeping current with their vaccinations. |
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Heartworms are spread by mosquitoes and develop in a dog’s heart, eventually killing the pet. Heartworms are very prevalent in the Southern states.A monthly preventative and annual heartworm test will keep your pet healthy from this devastating parasite.A monthly flea preventative can help keep your pet and home free of disease bearing fleas. Fleas can carry diseases and parasite eggs. One such parasite which affects dogs and cats is the tapeworm. |
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City Code requires that all pets, including cats, be confined to their owner’s property.Pets are not allowed to run free of restraint. The city requires that all pets be on a leash and properly restrained when off your personal property.Proper confinement and restraint helps keep the pet, drivers, children and other pedestrians safe.Proper confinement and restraint helps prevent overpopulation by insuring your pet is not breeding with another. |
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The City of New Braunfels allows up to 4 cats or 4 dogs per household. Any pets above these numbers are a violation of City Code and may result in fines and potential legal action. |
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An individual can contact animal control dispatch through the Humane Society of New Braunfels at (830) 608-2183. |
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An individual can contact animal control dispatch through the Humane Society of New Braunfels at (830) 608-2183. |
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An individual can contact animal control dispatch through the Humane Society of New Braunfels at (830) 608-2183. |
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An individual can contact animal control dispatch through the Humane Society of New Braunfels at (830) 608-2183. |
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An individual can contact animal control dispatch through the Humane Society of New Braunfels at (830) 608-2183. |
Building Department
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The city does not require a license to operate a business within the city limits. However, a business must register a DBA (Doing Business As) name with the County Clerk. A business must also register with the State Comptroller for sales tax collection. County Clerk |
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Please call (830) 608-2114 and leave your permit number and information. If the call is placed before 7:00 am, the inspection will be automatically scheduled for the same day. Future improvements to this website will allow inspections to be scheduled online. |
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All general contractors must be registered with the city. Specific trades such as mechanical and electrical must be licensed with the state and registered with the City. Homeowners can serve as their own general contractor if their property is registered as their homestead at the appraisal district. Homeowners cannot be their own contractor on other owned property. |
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The New Braunfels area is served by several different water, sewer, and electric providers, especially on the outer parts of the city. Utilities webpage |
City Attorney
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The Texas Open Meetings Act requires written notice of the date, hour, place, and subject of all meetings. The agendas for all meetings must be posted at least 72 hours before the meeting. |
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The issue is whether an expenditure of money serves a valid public purpose. If it is a purely charitable donation, it is prohibited by the Texas Constitution. |
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No. The Texas Tax Code provides that the governing body adopts a tax rate for the current tax year. Only if the effective rate exceeds eight percent may citizens obtain signatures to force a rollback election. |
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By serving notice with the City Secretary whose office is located at 424 S. Castell Avenue. For more information please see Article IV. Section 2-128 of the Code of Ordinances. Code of Ordinances |
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The municipal court clerks schedule times to see the Prosecutor. The City Attorney does not provide legal advice to the general public. Municipal Court |
City Secretary
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The County Clerk in the county that you were born in. In New Braunfels it is the Comal County Clerks Office – (830) 620-5501. A Birth Certificate can also be obtained from the Texas Bureau of Vital Statistics for any County in Texas. They can be contacted at (888) 963-7111. |
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You may download an application on the Secretary of State Elections Division website, pick up a form at the Voter Registration Office in any County, or pick up a form at City Hall. Secretary of State Elections Division |
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The Comal Tax Assessor’s Office, 205 N. Seguin Avenue. Map |
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A citation issued by a New Braunfels Peace Office may be taken care of at New Braunfels Municipal Court, 1486 S. Seguin Ave. (830) 221-4180. Municipal Court |
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You should submit an Open Records Request to the City Secretary's Office. The form can be found on the City Secretary's Webpage. More... |
Code Enforcement
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An individual can contact the Code Enforcement Department at (830) 221-4074 at any time for an investigation, or may leave an e-mail complaint via our online form. Online Complaint Form |
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An individual can contact the Code Enforcement Department at (830) 221-4074 at any time for abatement proceedings. Online Complaint Form |
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An individual can contact the Code Enforcement Department at (830) 221-4074 at any time, for an investigation and abatement of the substandard conditions. Online Complaint Form |
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An individual can contact the Planning Department at (830) 221-4050 for information on home based occupancies or the Code Enforcement Department at (830) 221-4074 at any time for an investigation. Online Complaint Form |
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An individual can contact the Code Enforcement Department at (830) 221-4074 at any time, for an investigation; however, vehicles located on public property will be forwarded to the Police Department for abatement. Police Department |
Community Development
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Yes. The City offers grants to those who live within the city limits, who are low-income and the homes are owner-occupied. Call (830) 221-4081 for information. |
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We do not have grants to cover delinquent mortgage or utility payments. You may call the Salvation Army at (830) 608-9129 for assistance. |
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The New Braunfels Housing Authority provides these services. They can be reached at (830) 625-6909. |
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CDBG grants are available to non-profit organizations. The grant runs from Jan. 1 – Dec. 31. Applications are available in June. Home grants are available to low-income residents of the City who own and live in their home. For more information, call (830) 221-4081. |
Environmental Health
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An individual can contact the Health Department at (830) 221-4070 at any time for information. View the link to the Food Handlers Class. Food Handler Class Schedule |
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Please contact the Health Department at (830) 221-4070 at any time, or you can visit the Health Department web site and download a copy of the application. Temporary Food Concession |
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You can contact the Health Department at (830) 221-4070 at any time; voice messaging is available for all after hour’s calls. |
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You will need to contact the Comal County Public Health Department at (830) 608-2015 or (830) 620-5595 for an appointment or additional information. |
Finance
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The total tax rate is $.409862 per $100 of valuation; $.115 is for debt payments and the remaining $.294862 is for operations and maintenance in the General Fund. The Comal County Tax Assessor/Collector collects the City’s ad valorem property taxes. |
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The total rate in the City of New Braunfels is 13 percent with 7 percent going to the City of New Braunfels and 6 percent going to the State of Texas. |
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Currently, the hotel/motel tax revenue is used for three distinct purposes. 14.3 percent funds arts and cultural activities provided by various organizations. 50 percent is provided to the Greater New Braunfels Chamber of Commerce to increase through promotion the City’s tourism and convention businesses. The remaining 35.7 percent funds the expansion and renovation of the City’s convention/civic center currently underway. |
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The total sales tax rate in the City of New Braunfels is 8.25 percent with 1.5 percent going to the City of New Braunfels. This amount is split with 1.125 percent (1 and 1/8 cent) going to the City’s General Fund and .375 percent (3/8 cent) going to the New Braunfels Industrial Development Corporation to fund economic development activities. |
Fire Department
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ISO classifies communities from 1 (the best) to 10 (the worst) based on how well they score on the ISO Fire Suppression Rating Schedule, which grades such features as water distribution, fire department equipment and manpower and fire alarm facilities. ISO field representatives use the schedule when surveying a community's fire protection capability. The score that is determined from applying the Fire Suppression Rating Schedule is translated into a public protection classification. A perfect score in Texas is 106.5. It consists of 50 points for fire department capabilities, 40 points for water supply and distribution, 10 points for receiving and handling fire alarms and 6.5 points for a "Texas Addendum" that grades fire safety education, building code enforcement, fire prevention code enforcement and fire investigation capabilities. The current rating inside the city is a 2. Outside the city, but less than 1000 feet from a fire hydrant and less than 5 miles from a fire station is also a 2. Outside the city and more than 1000 ft from a fire hydrant, but less than 5 miles from a fire station is a 9. For more information on ISO rating's from the State Fire Marshal's Office, please visit the State Fire Marshal's Office website at the following link. State Fire Marshal's Office |
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Please contact Alicia with the New Braunfels Fire Department Administrative Division at (830) 221-4206. |
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On October 30, 2006, the City of New Braunfels adopted Texas Local Government Code Chapter 143 Civil Service. Our members now enjoy consistent hiring, promotional, disciplinary, and termination practices. As a result, our hiring requirements and practices have also changed. Entry level testing is now administered by the Civil Service Director. Applicants must be at least 18, but not yet 36 years old, in order to take the general knowledge entrance test. Other specific requirements that must be met to be considered eligible for employment include:
Additional Requirements for Employment - Passing the written entry level exam, physical agility test, and swim test.
- Passing a comprehensive criminal background check including a polygragph test.
- Passing a pre-employment medical and psychological screening.
- At a minimum, hold TCFP basic firefighter and DSHS EMT-B certifications.
The information provided here is general in nature and for informational purposes only. Any specific questions should be directed to the Human Resources Department at (830) 221-4393...Any current job opening will be posted under Employment Opportunities. You can sign up to be notified of entry level firefighter testing by email. If you have additional questions you may contact the New Braunfels Fire Department Training Division at (830) 221-4260 M-F during normal business hours. |
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Yes. New Braunfels EMS billing is out-sourced to a company in Houston called "Intermedix". They handle all our billing matters. You may contact them by phone at 1-866-398-8999 More... |
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Contact the Comal County Emergency Management Coordinator at 608-8656. |
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Information on how to become a Texas Firefighter may be found on the Texas Commission on Fire Protection website. Qualifications required to become an EMT are listed here on the Department of State Health Services website. |
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Slow Down or Change Lanes for Stopped Emergency Vehicles SB 193 requires drivers nearing stopped emergency vehicles-with lights activated -to either slow down or change lanes. The law states a driver must. unless otherwise directed by a police officer, either vacate the lane closest to the stopped emergency vehicle if the road has multiple lanes traveling in the same direction or slow down 20 miles per hour below the speed limit. (If the speed limit is below 25 mph the driver must slow down to 5 mph.) Emergency vehicles include police, emergency medical service and fire vehicles. A violation is punishable by a maximum fine of $200. If the violation results in property damage, the maximum fine increases to $500. If the violation results in bodily injury, the offense is enhanced to a Class B misdemeanor. The new law was passed in the last regular session of the Texas Legislature and went into effect Sept. 1, 2003. |
General
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Please visit our Employment Opportunities section, then download and complete a job application and fax (to (830) 608-2123), mail, or hand deliver to the City Secretary's office located at: 424 S. Castell Ave. New Braunfels, Texas 78130 Applications are also available at the City offices, in the lobby. Employment Opportunities |
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The New Braunfels area is served by several different water, sewer, and electric providers, especially on the outer parts of the city. Utilities webpage |
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You may download an application on the Secretary of State Elections Division website, pick up a form at the Voter Registration Office in any County, or pick up a form at City Hall. Secretary of State Elections Division |
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You can view the FEMA maps provided on this website or at City Hall. Contact the Planning Department if you need assistance finding your property on the map. Link to Floodplains webpage... |
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Recycing bins can be requested by calling the Solid Waste Department at 830-221-4040. They can also be requested (via filling out a form) at City Hall located at 424. S Castell. Your first recycling bin is issued free of charge. Subsequent bins are available at cost plus tax. |
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Please check the National Weather Service for local conditions and call (830) 608-2166 for river status. National Weather Service |
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A citation issued by a New Braunfels Peace Office may be taken care of at New Braunfels Municipal Court, 1486 S. Seguin Ave. (830) 221-4180. Municipal Court |
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The Comal Tax Assessor’s Office, 205 N. Seguin Avenue. Map |
Geographic Information Systems
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Geographic Information Systems (GIS) are systems of hardware, software, and procedures to facilitate the management, manipulation, analysis, modeling, representation, and visualization of geo-referenced data to solve complex problems regarding the planning and management of resources. It is the ability to produce a map image that sets GIS apart from other database systems. Perhaps more simply, a GIS gives you tools to answer questions about a location (geographic information). You can combine layers of information stored in a database that may include addresses, aerial photographs, dates, and other numerical values. |
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Both GIS and traditional maps represent the real world. One way of thinking about it is that the GIS is the data while the map is the picture. The end result of GIS analysis is often a map, or cartographic output, but it is only one of many output types. Once created, a traditional map cannot be changed. However, as an integrated system, a GIS allows users to ask new questions of a database and visualize answers. |
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Many datasets are available for download as zipped shapefiles or geodatabases from http://maps.nbtexas.org/. After launching the "New Braunfels" site, look under the "Search" toolbox for the Export tool. Downloads |
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North American Datum 1983 (NAD83), Texas South Central Zone 4204, Feet. |
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First and foremost, it is designed as a communication tool. Most similar sites allow users to view data. By using the Markup Tools, Project Save, Email Map, and Create PDF tools, the City of New Braunfels’ site allows users to draw on the image and send that to others. It provides a new medium for the citizens of New Braunfels to communicate with City staff and each other. City of New Braunfels Interactive GIS |
Human Resources
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Please visit our Employment Opportunities section, then download and complete a job application and fax (to (830) 608-2123), mail, or hand deliver to the City Secretary's office located at: 424 S. Castell Ave. New Braunfels, Texas 78130 Applications are also available at the City offices, in the lobby. Employment Opportunities |
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A complete listing of current job opportunities may be found online by visiting our Employment Opportunities section, and in the lobby of the City offices. Some opportunities are advertised in the local paper. Employment Opportunities |
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Yes you may. Please see out Employment Opportunities section and select the Email Resume button along the top of the page. Employment Opportunities |
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No. Please use the downloadable job application located in our Employment Opportunities section. Employment Opportunities |
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Applications are considered active for a period of 3 months for the position for which you applied. |
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No. A separate application is required for each position for which you apply. |
Library
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The library is funded by the City of New Braunfels. City limits do not coincide with Postal Service address or school district service areas, so some people whose address includes “New Braunfels, Texas” or who pay Comal County, N.B.I.S.D. or C.I.S.D. taxes may actually live outside the city limits. The absence of City of New Braunfels taxes on a property tax bill is a good indication of non-residency. Library |
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Not at this time, but there are businesses near the library that do. Library |
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We encourage all parents and guardians to make their child's library experience a family experience. Parents may not leave children age nine or under unattended in the library. Parents are responsible for their children’s behavior while in the library. Library |
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Everyone is guaranteed at least 30 minutes, but if there are computers available for others, you may continue your session indefinitely. Library |
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The New Braunfels Public Library meeting rooms are available to non-profit groups for educational, cultural, governmental and informational community meetings and programs. No library space will be available for commercial purposes, fund raising, or sale of items. Library |
Main Street
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Contact the Main Street Manager at (830) 221-4091 to get involved. |
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Pavers are $50.00 each. Applications are available in the Main Street Office. |
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Wassailfest is the 1st Thursday in December. |
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The FIG is a grant through the Community Development Block Grant program which is funded through the Housing and Urban Development Department. The grant assists downtown property owners with minor restorations and encourages historic preservation practices. |
Municipal Airport
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Please use the following map to find the driving directions you need. Map to Airport |
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Plese check the Flight Aware website for this information. Flight Aware |
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You can view our Business Directory for car rental business that can assist you in renting a vehicle. Business Directory |
Municipal Court
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You would have to fill out an application and submit it to the court in person or by mail. Click on the document and submit to court. There will be a fee of $30.00 plus postage, this fee will be collected after you submit your application to the court. EXPUNGEMENT FORM |
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Please fill out the form provided, and submit to court in person or by mail. Click the link for Deferred Disposition. Deferred Disposition Form |
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Yes. Provide the court with dates and name of jail where you were incarcerated. Please fill out the the form and submit to the court, by mail or in person. You will be contacted by mail after the request is made. Jail Time Served Form |
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Contact the Texas Department of Public Safety Phone number (512) 424-2600 More... |
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There will be a $25.00 late fee added and warrants may be issued. More... |
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The United States Constitution and the Texas Constitution guarantee all people, regardless of race, religion, sex, national origin, or economic status, the right to trial by an impartial jury. |
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As a juror, you must be fair and impartial. Your actions and decisions must be free of any bias or prejudice. Your actions and decisions are the foundation of our judicial system. |
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You were selected at random from a list of voter registrations and a list of driver registrations from the county in which you live. |
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Jurors Must:
- Be a citizen of the United States and a resident of the City of New Braunfels in order to serve as a juror for Municipal Court.
- Be at least 18 years of age
- Be able to read and write
- Be of sound mind
You Cannot Serve On A Jury If:
- You have been convicted of a felony or of any type of theft (including a Class C misdemeanor theft) unless your rights have been restored
- You are now on probation or deferred adjudication for a felony or for any type of theft
- You are now under indictment for a felony or are now under criminal charges for any type of theft
If you are in doubt, or think you may not be qualified to serve on a jury for one of the above or any other reasons, please notify the Judge. |
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You are entitled to be excused as a juror if you:
- Are over 70 years of age
- Have legal custody of a child under 10 years of age and jury service would leave the child unsupervised
- Are a student of a public or private secondary school
- Are a student enrolled and in actual attendance at an institution of higher education
- Are an officer or an employee of the Senate, the House of Representatives, or any other department, commission, board, office, or other agency in the legislative branch of state government
- Are the caretaker of a person who is unable to care for himself/herself (an invalid)
- Can show a physical or mental impairment or an inability to comprehend or to communicate in English
If you qualify for an exemption and want to serve as juror, you may appear for jury duty and not claim an exemption. If you qualify and wish to claim your exemption, you must contact the Court. |
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There are two basic types of cases, criminal and civil (including family cases). Criminal-A criminal case results when a person is accused of committing a crime. You, as a Juror, must decide whether the person charged is guilty or not guilty. The accused person is presumed innocent, and the State, represented by the District or County Attorney, must prove guilt "beyond a reasonable doubt." Civil-A civil case results from a disagreement or dispute between two or more parties. In a civil case, you, as a juror, must answer questions of disputed facts based upon the testimony and evidence admitted by the Judge. The answers to these questions are called the verdict. Note: A Municipal Court does not hear civil cases. |
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Yes. You will be paid $6.00 for each day you actually serve on a jury. |
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Your employer is not required to pay you while on jury duty; however, employers are prohibited by law from firing an employee for serving as a juror. |
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Any person charged with a criminal offense or any party to a civil case has a right to a jury trial. All parties are equal before the law and each is entitled to the same fair treatment. |
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Yes. The Texas Supreme Court has rules to assist you in your conduct as a Juror that will be given to you by the Judge. |
Parks & Recreation
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Directions are located under Landa Park. Directions |
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Please check the National Weather Service for local conditions and call (830) 608-2166 for river status. National Weather Service |
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You may call (830) 221-4350 (using Mastercard of VISA) or come by the Parks Office in Landa Park or to reserve your area up to 18 months in advance. You may also make reservations (check or cash only) at the Landa Recreation Center. More... |
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You may call (830) 221-4350 (using Mastercard of VISA) or come by the Parks Office in Landa Park or the Landa Park Recreation Center to reserve your area up to 18 months in advance. More... |
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Overnight camping is not allowed in any city park. Please check the Chamber of Commerce website for local business listings. Chamber of Commerce Website |
Planning & Zoning
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Check out the GIS website where you can enter a specific address. If you have trouble finding the property, call (830) 221-4050 and we can help. More... |
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You can view the FEMA maps provided on this website or at City Hall. Contact the Planning Department if you need assistance finding your property on the map. Link to Floodplains webpage... |
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You can find the zoning process at Planning/Zoning. An application can be found there. More... |
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You can find the platting process at Planning/Subdivision Platting. An application can be found there. More... |
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The zoning ordinance may be found at municode.com as Chapter 144. The zoning districts with lists of permitted uses is provided as Article III. Municipal Code |
Police Department
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The New Braunfels Police Department actively investigates all reports of criminal activity and recognizes that anonymous information for citizens is a vital source of information. Click here to submit an anonymous tip |
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The New Braunfels Police Department is providing a new and free service, CrimeWeb.net, which will assist in communicating crime and community issues in a fast and efficient manner. CrimeWeb.net delivers information using the Internet to provide increased two-way communication between Officers and the citizens they serve. Registration is free of charge and once registered, citizens can begin receiving notifications and alerts by email and text messaging. Click here for More information... |
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Open record requests (in accordance with the Texas Public Information Act, chapter 552 Government Code) must be submitted in writing and must include your name, address, phone number, the type of report you need, the date of the incident, case number (if known), and name/s of persons involved. The request must be signed and dated and submitted to the Records Division Monday through Friday, between the hours of 8:00 am and 5:00 pm. Click on the link below to print a Request for Public Information form. Fill out and submit the Request for Public Information form below. Request for Public Information |
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Accident reports may be obtained in the following ways: 1. In Person at the Police Department during normal business hours (M-F 8:00 am - 5:00 pm) 2. By Fax - Send your request to (830) 608-2188 3. By Mail - Send your request along with a stamped, self-addressed envelope to: New Braunfels Police Department ATTN: Records Department 1488 S. Seguin Ave. New Braunfels, TX 78130 4. On the internet - By using the link below, and this service will include a $3.00 fee. Online Police Reports |
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The New Braunfels Police Department recommends a multi-level approach to reducing burglary and theft of motor vehicles. This approach involves taking several safety precautions. More information on safety tips... |
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Applications are available at the police department. The annual fee is $30. Download an application form below. Alarm Permit Application |
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Fingerprint services may be obtained any of the following locations:
New Braunfels Police Department 1st and 3rd Wednesday of each month 9:00 am - 11:00 am or 2:00 pm - 4:00 pm Fee: $10.00 Telephone: (830) 308-2179
Comal County Sheriff’s Office Tuesday & Thursday 8:00 am - 11:00 am or 1:00 pm - 4:00 pm Fee: $10.00 Telephone: (830) 620-3400
Integrated Biometric Technology New Braunfels location: 109 IH 35 South 8:00 am to 5:00 pm Monday - Friday Fee: $10.00 For appointment call (888) 467-2080 or Go online at www.ibtfingerprint.com NOTE: This location cannont process for concealed handgun license. |
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Contact Sergeant Wilson or Officer Patino at (830)608-2179. |
Public Works
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Report street light outages by call New Braunfels Utilities at (830) 629-8400. |
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Call (830) 221-4020 with complete information about the location of the pothole. |
Purchasing
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You will need to register at the Texas E-Purchasing Group to become a recognized supplier with the City of New Braunfels. It is your responsibility to seek bid/proposal opportunities with the City. Texas E-Purchasing Group |
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No, there is no fee for a bid package or proposal currently advertised unless stated in the advertisement. Construction projects may require a fee for plans, specification and contract documents. |
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All formal bids and proposals must be submitted by the specified due date and time to: Office of the City Secretary 424 S. Castell Ave. New Braunfels, Texas 78130 The due date and time is specified in each bid or proposal package. |
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Bid tabulations are posted online, under bids and proposals on the Texas E-Purchasing Group website located at www.texasbidsystem.com Texas E-Purchasing Group |
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The City legally has 30 days to pay an invoice. We make every effort to pay before the 30 days. If you have quesitons on your invoice, contact the department you invoiced. |
Support Services
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You will need to register at the Texas E-Purchasing Group to become a recognized supplier with the City of New Braunfels. It is your responsibility to seek bid/proposal opportunities with the City. Texas E-Purchasing Group |
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The total tax rate is $.409862 per $100 of valuation; $.115 is for debt payments and the remaining $.294862 is for operations and maintenance in the General Fund. The Comal County Tax Assessor/Collector collects the City’s ad valorem property taxes. |
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