If You Can't Pay Your Bill...
We know that financial emergencies can arise unexpectedly. If this happens to you, contact a LWU Customer Service representative at (806) 775-2509 who can refer you to other agencies who may be able to help. If you have maintained a good credit history with us, we will help you with a payment arrangement.
Water service may be terminated for any of the following reasons:
- Failure to pay a bill
- Failure to pay a requested deposit
- Failure to arrange payment of a returned check
- Unauthorized connection to the water supply system
- Tampering with meters or other LWU equipment
- Violation of any water or wastewater-related City of Lubbock ordinances
- When a customer creates a hazardous condition by leaving water on too long