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Welcome to Your All Day, Any Day, Info Center!

Austin 3-1-1 offers residents and visitors one easy-to-remember number to contact the City of Austin. Ambassadors are available 24/7 including holidays to provide information on City programs and events and enter service requests for a variety of issues ranging from loose dogs to traffic signal malfunctions. Kind, courteous, customer service is the number one goal of Austin 3-1-1. We are here to help!

In addition, you can submit a number of service requests online. Just click the Services link to the left for a complete list or click http://coa311web.ci.austin.tx.us/web_intake/Controller now to go the request form. If it is a situation that needs immediate attention or you can't find the service that you need, just call 3-1-1. Can't call 3-1-1? Use 512-974-2000.

For emergencies: 9-1-1
For non-emergencies: 3-1-1 or 974-2000
Out of Area non-emergencies: 512-974-2000
TTY for the hearing impaired: 512-972-9848
Fax (for 3-1-1 issues/requests only): 972-9876
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400
Accessibility Issues Inside Public Buildings - Code Enforcement - (SR)
Accessibility Issues w/Sidewalks/Curb/Ramp - Sidewalk/Curb/Ramp - New (SR)

*Austin 3-1-1 utilizes Language Line so translation services are available.