Bill Calculation
To ensure that our customers are charged fairly, LWU uses meters to measure water consumption. We routinely replace meters every 10 years to ensure their accuracy. Your meter is read monthly by a trained meter reader who uses a handheld computer. Our meters are read accurately, resulting in LWU's 99% meter reading accuracy rate. Even though we strive for perfection, on rare occasions a meter will be misread. If you ever have a question about your meter reading or your water bill, please call us at (806) 775-2509. We'll be happy to check it out for you.
Sewer Use is Averaged
Because it is not cost effective to meter residential sewer use, LWU averages it. LWU uses the average of your winter months (November, December, January and February) usage to determine your average sewer usage. This is thought to be the best time to average because customers water their lawns less in the winter. However, if a customer's current month's actual water use is less than the winter months' average, the customer's sewer bill is based on the actual water use.