Ombudsman Complaint Process

The Ombudsman contact information below is provided to assist in filing formal, written complaints about the services provided by the Child Support Division.

What is a complaint?

A complaint is an expression of dissatisfaction regarding:
  • the standard of service provided by the agency or
  • staff behavior
which affects an individual customer or group of customers. [Agency Policy]

The following types of inquiries are not considered complaints and will be handled as general inquiries:

  • requests for child support services (i.e., establishment, modification, enforcement, etc.)
  • case status inquiries
  • requests for information, including financial information
  • requests for action
  • expressions of dissatisfaction with non-OAG employees

You may download and print a complaint form, fill it out and mail it to the address below.

You can also access the complaint form online through Child Support Interactive with your confidential Customer Identification Number (CIN)


CS Abilene, Office 105

OmbudsmanJeffery Tankersley325-734-5011
Physical Address
3444 North 1st St., Suite 300
Abilene, TX   79603-6939
Office phone: 325-672-4480
Fax Number : 325-675-6423
Toll-free: 800-687-8206
Counties served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Mitchell, Nolan, Shackelford, Stonewall, Taylor and Throckmorton
 

CS Abilene Local Rule, Office 106

OmbudsmanPatricia Stafford
Physical Address
858 South 5th Street
Abilene, TX   79602-1500
Office phone: 325-674-1210
Fax Number : 325-674-1299
Toll-free:
Counties served:
 

CS Amarillo, Office 103

OmbudsmanDarla Berry806-349-4539
Physical Address
301 South Polk St., Suite 200
Amarillo, TX   79101-1416
Office phone: 806-376-4471
Fax Number : 806-374-4813
Toll-free: 800-687-8204
Counties served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb,Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, and Wheeler
 

CS Arlington, Office 904

OmbudsmanLauri Dismang817-801-3915
Physical Address
1400 Hillcrest Drive
Arlington, TX   76010-8035
Office phone: 817-277-9805
Fax Number : 817-277-7553
Toll-free: 800-687-8235
Counties served: Johnson and Tarrant (by zip code)
 

CS Austin Central, Office 702

OmbudsmanCorina Felan512-441-6162
Physical Address
2101 E. St. Elmo Rd., Bldg. 2, Ste. 225
Austin, TX   78744-1863
Office phone: 512-441-6162
Fax Number : 512-326-9501
Toll-free: 800-687-8263
Counties served: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Llano and Travis (by zip code)
 

CS Austin Local Rule, Office 708

OmbudsmanJudy Branham512-854-9683
Physical Address
1010 Lavaca
Austin, TX   78701
Office phone: 512-854-9696
Fax Number : 512-854-9294
Toll-free:
Counties served:
 

CS Austin North, Office 703

OmbudsmanPhyllis Olds512-339-1135
Physical Address
1616 Headway Circle, Suite 100
Austin, TX   78754-5116
Office phone: 512-339-1135
Fax Number : 512-339-9051
Toll-free: 800-687-8265
Counties served: Travis (by zip code) and Williamson
 

CS Beaumont, Office 502

OmbudsmanVanessa Coleman-Pickens409-654-2660
Physical Address
1110 Calder Street
Beaumont, TX   77701-1701
Office phone: 409-654-1606
Fax Number : 409-832-6563
Toll-free: 800-687-8250
Counties served: Jefferson (by zip code) and Liberty
 

CS Brownsville, Office 308

OmbudsmanRey Montanaro956-544-1751
Physical Address
1900 North Expressway, Ste, K
Brownsville, TX   78521-1563
Office phone: 956-544-1751
Fax Number : 956-544-5921
Toll-free: 800-687-8221
Counties served: Cameron (by zip code)
 

CS Brownsville Local Rule, Office 313

OmbudsmanIrma Basaldu956-421-4351
Physical Address
1820 West Jefferson Avenue
Harlingen, TX   78550-5247
Office phone: 956-421-4351
Fax Number : 956-425-2957
Toll-free: 800-687-8220
Counties served: Cameron (by zip code)
 

CS Bryan, Office 706

OmbudsmanVeronica Hoyt979-823-0080
Physical AddressMailing Address
402 Oak Street
Bryan, TX   77801-2545
P.O. Box 5700
Bryan, TX   77805-5700
Office phone: 979-823-0080
Fax Number : 979-823-0220
Toll-free: 800-687-8270
Counties served: Brazos, Burleson, Grimes, Lee, Leon, Madison, Robertson, Walker and Washington
 

CS Conroe, Office 611

OmbudsmanElsa Ballard936-539-3533
Physical Address
3210 North Frazier Street
Conroe, TX   77303-1422
Office phone: 936-539-3533
Fax Number : 936-539-3884
Toll-free: 800-687-8261
Counties served: Montgomery and Waller
 

CS Corpus Christi, Office 304

OmbudsmanNorma Arzola361-851-5024
Physical Address
2820 South Padre Island Dr., Ste. 298
Corpus Christi, TX   78415-1820
Office phone: 361-851-5024
Fax Number : 361-852-1190
Toll-free: 800-687-8218
Counties served: Kenedy, Kleberg and Nueces (by zip code)
 

CS Corpus Christi II, Office 310

OmbudsmanGina Salinas361-851-7576
Physical Address
2820 South Padre Island Dr., Ste. 185
Corpus Christi, TX   78415-1818
Office phone: 361-851-8051
Fax Number : 361-852-4467
Toll-free: 888-687-6223
Counties served: Nueces (by zip code)
 

CS Customer Service Center, Office 180

OmbudsmanDonna Hamilton806-761-4799
Physical Address
4630 - 50th Street, Ste. 315
Lubbock, TX   79414-3521
Office phone:
Fax Number : 806-761-4770
Toll-free:
Counties served:
 

CS Customer Service Center, Office 280

OmbudsmanJosie Flores210-841-8450
Physical Address
3460 Northeast Parkway, Ste. B
San Antonio, TX   78218-3304
Office phone: 210-841-8450
Fax Number : 210-930-3542
Toll-free:
Counties served:
 

CS Customer Service Center, Office 399

OmbudsmanEdith Tamez-Bourbois956-682-5581
Physical Address
3233 North McColl Road
McAllen, TX   78501-5538
Office phone:
Fax Number : 956-630-2891
Toll-free:
Counties served:
 

CS Customer Service Center, Office 480

OmbudsmanCarla Johnson972-339-3100
Physical Address
2301 Avenue J , Suite 103
Arlington, TX   76006-6238
Office phone: 972-339-3100
Fax Number : 972-339-3150
Toll-free:
Counties served:
 

CS Customer Service Center, Office 580

OmbudsmanGlen Elliott903-590-1822
Physical Address
200 North Broadway Avenue, Ste. 355
Tyler, TX   75702-5747
Office phone: 903-533-0393
Fax Number : 903-590-1840
Toll-free:
Counties served:
 

CS Customer Service Center, Office 680

OmbudsmanGloria Henley713-243-7100
Physical Address
6161 Savoy Drive, Suite 350
Houston, TX   77036-3336
Office phone: 713-243-7100
Fax Number : 713- 243-7110
Toll-free:
Counties served:
 

CS Customer Service Center, Office 780

OmbudsmanStephanie Cavazos512-514-7000
Physical AddressMailing Address
1616 Headway Circle, Suite 100
Austin, TX   78754-5116
P.O. Box 12017, MC 780
Austin, TX   78711-2017
Office phone: 512-514-7000
Fax Number : 512-821-0103
Toll-free:
Counties served:
 

CS Customer Service Center, Office 820

OmbudsmanRosa Ceniceros915-779-2388
Physical Address
6090 Surety Drive, Ste. 280
El Paso, TX   79905-2061
Office phone: 915-779-2388
Fax Number : 915-778-3851
Toll-free: 888-687-6138
Counties served:
 

CS Dallas East, Office 411

OmbudsmanAngie White214-887-3135
Physical Address
5201 East R L Thornton Freeway, Ste. 210
Dallas, TX   75223-2235
Office phone: 214-887-3100
Fax Number : 214-823-6820
Toll-free: 800-687-8246
Counties served: Case Initiation Only
 

CS Dallas Local Rule, Office 418

OmbudsmanLinda Bailey214-653-6867
Physical Address
600 Commerce Street, Suite 138
Dallas, TX   75202-6630
Office phone: 214-653-7584
Fax Number : 214-653-6385
Toll-free:
Counties served:
 

CS Dallas Northwest, Office 403

OmbudsmanWendy Moore214-630-8887
Physical Address
1250 West Mockingbird Lane, Ste. 300
Dallas, TX   75247-6930
Office phone: 214-630-8887
Fax Number : 214-630-9746
Toll-free: 800-687-8230
Counties served: Dallas (by zip code)
 

CS Dallas Southeast, Office 409

OmbudsmanWindrell Houston214-941-7086
Physical Address
400 South Zang Blvd., Ste. 400
Dallas, TX   75208-6639
Office phone: 214-941-7086
Fax Number : 214-946-9968
Toll-free: 800-687-8241
Counties served: Dallas (by zip code)
 

CS Dallas Southwest, Office 406

OmbudsmanReponzia Alford214-330-4591
Physical Address
4221 South Walton Walker Blvd., Ste. 150
Dallas, TX   75236-1600
Office phone: 214-330-4591
Fax Number : 214-339-2368
Toll-free: 800-687-8237
Counties served: Dallas (by zip code)
 

CS Edinburg, Office 309

OmbudsmanMirna Benavides956-380-1406
Physical Address
2510 South I Rd.
Edinburg, TX   78539-7016
Office phone: 956-380-1406
Fax Number : 956-380-0470
Toll-free: 800-687-8225
Counties served: Hidalgo (by zip code)
 

CS Edinburg Local Rule, Office 314

OmbudsmanYlsa Vela956-630-2891
Physical Address
3201 N. McColl Rd., Suite 100A
McAllen, TX   78501-5538
Office phone: 956-630-2891
Fax Number : 956-630-0486
Toll-free: 800-687-8214
Counties served: Hidalgo (by zip code)
 

CS El Paso Central, Office 810

OmbudsmanNorma Hernandez915-772-1115
Physical Address
6460 Hiller Street, Suite A
El Paso, TX   79925-2055
Office phone: 915-772-1115
Fax Number : 915-778-1841
Toll-free: 888-687-6141
Counties served:
 

CS El Paso East, Office 808

OmbudsmanColleen Chavira915-855-3540
Physical Address
1540 N. Zaragosa Road
El Paso, TX   79936-7905
Office phone: 915-855-3540
Fax Number : 915-855-4816
Toll-free: 888-687-6140
Counties served: Culberson, East El Paso and Hudspeth
 

CS El Paso Intake/Locate, Office 807

OmbudsmanBlanca Madrid915-772-0385
Physical Address
6090 Surety Dr., Suite 300
El Paso, TX   79905-2060
Office phone: 915-772-0385
Fax Number : 915-772-4773
Toll-free: 888-687-6139
Counties served: Case Initiation Only
 

CS Fort Worth Central, Office 902

OmbudsmanJohnathan Ellis817-570-7659
Physical Address
6100 Western Place, Suite 405
Fort Worth, TX   76107-4693
Office phone: 817-731-9811
Fax Number : 817-731-9239
Toll-free: 800-687-8226
Counties served: Palo Pinto, Parker and Tarrant (by zip code)
 

CS Fort Worth Local Rule, Office 909

OmbudsmanBrian Stanley817-884-1475
Physical AddressMailing Address
200 East Weatherford, 2nd Flr, East Wing
Fort Worth, TX   76196-0001
P.O. Box 161879
Fort Worth, TX   76161-1879
Office phone: 817-884-1475
Fax Number : 817-884-3769
Toll-free:
Counties served:
 

CS Fort Worth Northeast, Office 906

OmbudsmanAnita Whitten817 258-2026
Physical Address
7419 Pebble Drive
Fort Worth, TX   76118-6962
Office phone: 817-258-2000
Fax Number : 817-258-2020
Toll-free: 800-687-8243
Counties served: Tarrant(by zip code) and Wise
 

CS Fort Worth South, Office 905

OmbudsmanJason Galvan817-926-7197
Physical Address
8317 Camp Bowie Blvd. West
Fort Worth, TX   76116-6319
Office phone: 817-926-7197
Fax Number : 817-926-0522
Toll-free: 800-687-8240
Counties served: Erath, Hood, Somervell and Tarrant (by zip code)
 

CS Garland, Office 407

OmbudsmanBridget Johnson214-696-6044
Physical Address
10260 N. Central Expressway, Ste. 210
Dallas, TX   75231-3426
Office phone: 214-696-6044
Fax Number : 214-696-5399
Toll-free: 800-687-8238
Counties served: Dallas (by zip code)
 

CS Harlingen, Office 307

OmbudsmanIrma Basaldu956-421-4351
Physical Address
1820 West Jefferson Avenue
Harlingen, TX   78550-5247
Office phone: 956-421-4351
Fax Number : 956-425-2957
Toll-free: 800-687-8220
Counties served: Cameron (by zip code)and Willacy
 

CS Houston Central, Office 602

OmbudsmanAida Copeland713-802-9293
Physical Address
1445 North Loop West, Ste 600
Houston, TX   77008-1672
Office phone: 713-802-9293
Fax Number : 713-864-8842
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston East, Office 606

OmbudsmanCarolyn Wiley713-450-4442
Physical Address
12605 I-10 East, Suite 300
Houston, TX   77015-9985
Office phone: 713-450-4442
Fax Number : 713-451-4694
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Intake, Office 612

OmbudsmanLouise Clark713-243-7100
Physical Address
6161 Savoy Drive, Suite 420
Houston, TX   77036-3316
Office phone: 713-243-7100
Fax Number : 713-780-2986
Toll-free:
Counties served: *Case Initiation and Foster Care
 

CS Houston Local Rule, Office 614

OmbudsmanKym Harris713-755-6077
Physical Address
Anderson Clayton Building
1310 Prairie Street, Ste. 700
Houston, TX   77002-2035
Office phone: 713-755-6077
Fax Number : 713-755-8856
Toll-free:
Counties served:
 

CS Houston Local Rule, Office 622

OmbudsmanSharron Wall713-755-6757
Physical Address
Anderson Clayton Building
1310 Prairie Street, Ste. 700
Houston, TX   77002-2035
Office phone: 713-755-6757
Fax Number : 713-755-8856
Toll-free:
Counties served:
 

CS Houston North, Office 608

OmbudsmanAimee Blysard281-820-1200
Physical Address
450 N. Sam Houston Parkway E., Ste. 190
Houston, TX   77060-3597
Office phone: 281-820-1200
Fax Number : 281-445-3301
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Northwest, Office 609

OmbudsmanEarle Dardar713-863-2857
Physical Address
5225 Katy Freeway, Ste. 300
Houston, TX   77007-2252
Office phone: 713-861-7427
Fax Number : 713-802-9920
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston South Loop, Office 610

OmbudsmanCharles Robinson713-660-0085
Physical Address
2636 South Loop West, Ste. 200
Houston, TX   77054-2696
Office phone: 713-660-0085
Fax Number : 713-660-0098
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston Southeast, Office 604

OmbudsmanAngela Kurtz713-948-7658
Physical Address
8866 Gulf Freeway, Ste. 200
Houston, TX   77017-6529
Office phone: 713-910-0092
Fax Number : 713-910-4806
Toll-free: 800-687-8329
Counties served: Harris (by zip code)
 

CS Houston Southwest, Office 607

OmbudsmanJason Quesada713-266-6300
Physical Address
6200 Savoy Dr., Suite 930
Houston, TX   77036-3306
Office phone: 713-266-6300
Fax Number : 713-785-3452
Toll-free:
Counties served: Harris (by zip code)
 

CS Houston West, Office 613

OmbudsmanSherry Smiley Love713-973-4356
Physical Address
4600 Highway 6 N., Ste. 300
Houston, TX   77084
Office phone: 713-973-4300
Fax Number : 281-345-0122
Toll-free:
Counties served: Harris (by zip code)
 

CS Jourdanton, Office 204

OmbudsmanIrene Pena830-769-3000
Physical Address
121 BMT Drive
Jourdanton, TX   78026-1532
Office phone: 830-769-3000
Fax Number : 830-769-2723
Toll-free: 800-687-7574
Counties served: Atascosa, DeWitt, Frio, Gonzales, Guadalupe, Karnes, McMullen and Wilson
 

CS Lancaster, Office 412

OmbudsmanRowena Lyle972-218-7678
Physical AddressMailing Address
2249 West Belt Line Road
Lancaster, TX   75146-2022
P.O. Box 1147
Lancaster, TX   75146-8147
Office phone: 972-218-7678
Fax Number : 972-218-7692
Toll-free: 888-688-7235
Counties served: Dallas (by zip code), Ellis, Kaufman and Navarro
 

CS Laredo, Office 305

OmbudsmanEvangelina Dimas956-724-1602
Physical Address
1401 Calle Del Norte, Suite 6
Laredo, TX   78041-3849
Office phone: 956-724-1602
Fax Number : 956-724-4915
Toll-free: 800-687-8219
Counties served: Brooks, Duval, Jim Hogg, Jim Wells, Webb, and Zapata (by zip code)
 

CS Laredo Local Rule, Office 312

OmbudsmanEvangelina Dimas956-724-1602
Physical Address
1401 Calle Del Norte, Suite 6
Laredo, TX   78041-3849
Office phone: 956-724-1602
Fax Number : 956-724-4915
Toll-free: 800-687-8219
Counties served: Brooks, Duval, Jim Hogg, Jim Wells, Webb, and Zapata (by zip code)
 

CS Longview, Office 503

OmbudsmanStephen Stossel903-234-4170
Physical Address
1650 North Eastman Rd.
Longview, TX   75601-3345
Office phone: 903-758-9078
Fax Number : 903-758-9078
Toll-free: 800-687-8251
Counties served: Camp, Gregg, Harrison, Panola, Rusk and Upshur
 

CS Longview Local Rule, Office 523

OmbudsmanStephen Stossel903-234-4170
Physical Address
1650 North Eastman Rd.
Longview, TX   75601-3345
Office phone: 903-758-9078
Fax Number : 903-757-6902
Toll-free: 800-687-8251
Counties served:
 

CS Lubbock, Office 102

OmbudsmanShirley Armes806-767-0521
Physical Address
4630 - 50th Street, Ste. 200
Lubbock, TX   79414-3521
Office phone: 806-767-0521
Fax Number : 806-744-9734
Toll-free: 800-687-8203
Counties served: Lubbock
 

CS Lubbock, Office 121

OmbudsmanElaine Garrison806-763-3981
Physical Address
4630 - 50th Street, Ste. 305
Lubbock, TX   79414-3521
Office phone: 806-763-3981
Fax Number : 806-763-1494
Toll-free: 800-687-8208
Counties served: Bailey, Cochran, Crosby, Dawson, Dickens, Floyd, Gaines, Garza, Hale, Hockley, Lamb, Lynn, Motley, Scurry, Terry and Yoakum
 

CS Lubbock Local Rule, Office 114

OmbudsmanShirley Armes806-767-0521
Physical Address
4630 50th Street, Suite 200
Lubbock, TX   79414-3521
Office phone: 806-767-0521
Fax Number : 806-744-9734
Toll-free: 800-687-8203
Counties served: Lubbock
 

CS Lubbock Local Rule, Office 107

Physical Address
916 Main, Suite 702
Lubbock, TX   79401
Office phone: 806-775-1720
Fax Number : 806-775-1729
Toll-free:
Counties served:
 

CS McAllen, Office 302

OmbudsmanYlsa Vela956-630-2891
Physical Address
3201 N. McColl Rd., Suite 100A
McAllen, TX   78501-5538
Office phone: 956-630-2891
Fax Number : 956-630-0486
Toll-free: 800-687-8214
Counties served: Hidalgo (by zip code) and Starr
 

CS Midland, Office 804

OmbudsmanChristine VanCleave432-520-0481
Physical Address
24 Smith Rd., Ste. 300
Midland, TX   79705-9906
Office phone: 432-520-0481
Fax Number : 432-699-2524
Toll-free: 800-687-8272
Counties served: Andrews, Borden, Crane, Glasscock, Howard, Martin, Midland, Pecos, Terrell and Upton
 

CS Midland Local Rule, Office 814

OmbudsmanChristine VanCleave432-520-0481
Physical Address
24 Smith Rd., Ste. 300
Midland, TX   79705-9906
Office phone: 432-520-0481
Fax Number : 432-699-2524
Toll-free: 800-687-8272
Counties served: Andrews, Borden, Crane, Glasscock, Howard, Martin, Midland, Pecos, Terrell and Upton
 

CS Missouri City, Office 605

OmbudsmanKaren Bankert281-208-2137
Physical Address
2440 Texas Parkway, Suite 300
Missouri City, TX   77489-4073
Office phone: 281-208-2137
Fax Number : 281-208-2157
Toll-free: 800-687-5889
Counties served: Austin, Fort Bend, Matagorda and Wharton
 

CS Nacogdoches, Office 504

OmbudsmanSarah Ferguson936-558-3250
Physical Address
2015 North Stallings Dr.
Nacogdoches, TX   75964-1255
Office phone: 936-560-1718
Fax Number : 936-569-7107
Toll-free: 800-687-8252
Counties served: Anderson, Angelina, Cherokee, Houston, Nacogdoches, Sabine, San Augustine, Shelby and Trinity
 

CS Nederland, Office 505

OmbudsmanWilliam Boyd409-726-2070
Physical AddressMailing Address
2300 Highway 365, Suite 500
Nederland, TX   77627-6281
P.O. Box 1916
Nederland, TX   77627-1916
Office phone: 409-724-1547
Fax Number : 409-721-9816
Toll-free: 800-687-8256
Counties served: Chambers, Jefferson (by zip code) and Orange
 

CS Odessa, Office 805

OmbudsmanBrenda Cardwell432-333-1464
Physical Address
312 North Texas Avenue
Odessa, TX   79761-5128
Office phone: 432-333-1464
Fax Number : 432-333-3522
Toll-free: 800-687-8274
Counties served: Brewster, Ector, Jeff Davis, Loving, Presidio, Reeves, Ward and Winkler
 

CS Odessa Local Rule, Office 813

OmbudsmanBrenda Cardwell432-333-1464
Physical Address
312 North Texas Avenue
Odessa, TX   79761-5128
Office phone: 432-333-1464
Fax Number : 432-333-3522
Toll-free: 800-687-8274
Counties served: Brewster, Ector, Jeff Davis, Loving, Presidio, Reeves, Ward and Winkler
 

CS Paris, Office 507

OmbudsmanJohn Cunningham903-737-4250
Physical AddressMailing Address
2625 South Church Street
Paris, TX   75460-7613
P.O. Box 859
Paris, TX   75461-0859
Office phone: 903-784-4322
Fax Number : 903-784-6893
Toll-free: 800-687-8259
Counties served: Delta, Fannin, Franklin, Grayson, Hopkins, Hunt, Lamar, Red River and Wood
 

CS Plano, Office 903

OmbudsmanJacalyn Williams469-241-6572
Physical Address
830 Central Parkway East, Ste. 350
Plano, TX   75074-5581
Office phone: 469-241-6500
Fax Number : 469-241-9841
Toll-free: 800-687-8233
Counties served: Collin, Cooke, Denton and Rockwall
 

CS Region 1 Admin, Office 101

OmbudsmanRenee DeLaRosa806-765-0094
Physical Address
4630 - 50th Street, Ste. 300
Lubbock, TX   79414-3521
Office phone: 806-765-0094
Fax Number : 806-763-7579
Toll-free: 800-687-8202
Counties served:
 

CS Region 2 Admin, Office 201

OmbudsmanVanessa Johnson Diaz210-930-1091
Physical Address
3460 Northeast Parkway
San Antonio, TX   78218-3304
Office phone: 210-930-1091
Fax Number : 210-930-3625
Toll-free: 800-687-8288
Counties served:
 

CS Region 3 Admin, Office 301

OmbudsmanIrma Gonzalez956-682-5581
OmbudsmanTony Rodriguez956-682-5581
Physical Address
3331 N. McColl Road
McAllen, TX   78501-5536
Office phone: 956-682-5581
Fax Number : 956-631-2451
Toll-free: 800-687-8213
Counties served:
 

CS Region 4 Admin, Office 401

OmbudsmanDeborah Chesser817-652-4110
Physical Address
2301 Avenue J , Ste 103
Arlington, TX   76006-6238
Office phone: 817-652-4110
Fax Number : 817-652-4090
Toll-free:
Counties served:
 

CS Region 5 Admin, Office 501

Physical Address
200 N. Broadway Avenue, Ste. 355
Tyler, TX   75702-5747
Office phone: 903-595-6900
Fax Number : 903-533-1194
Toll-free: 800-687-8309
Counties served:
 

CS Region 6 Admin, Office 601

OmbudsmanRudy Ramirez713-974-4876
Physical Address
6161 Savoy Dr., Suite 320
Houston, TX   77036-3337
Office phone: 713-974-4876
Fax Number : 713-789-7665
Toll-free:
Counties served:
 

CS Region 7 Admin, Office 701

OmbudsmanTim Westbrook512-892-8884
Physical Address
2512 South IH-35, Ste. 200
Austin, TX   78704-5751
Office phone: 512-892-8884
Fax Number : 512-892-8967
Toll-free: 888-687-6063
Counties served:
 

CS Region 8 Admin, Office 801

OmbudsmanRosa Ceniceros915-779-2388
Physical Address
6090 Surety Dr., Suite 250
El Paso, TX   79905-2062
Office phone: 915-779-2388
Fax Number : 915-772-3804
Toll-free: 888-687-6138
Counties served:
 

CS Region 9 Admin, Office 901

OmbudsmanDeborah Chesser817-652-4058
Physical Address
2301 Avenue J, Ste. 103
Arlington, TX   76006-6238
Office phone: 817-652-4110
Fax Number : 817-652-4090
Toll-free:
Counties served:
 

CS San Angelo, Office 108

OmbudsmanMichelle Perez325-653-7326
Physical Address
622 South Oakes St., Suite B
San Angelo, TX   76903-7013
Office phone: 325-653-7326
Fax Number : 325-655-2187
Toll-free: 800-687-8207
Counties served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Runnels, Schleicher, Sterling, Sutton and Tom Green
 

CS San Antonio East, Office 205

OmbudsmanRomanita Martinez210-337-6903
Physical Address
1139 Gembler Rd.
San Antonio, TX   78219-3224
Office phone: 210-337-6903
Fax Number : 210-359-9030
Toll-free: 866-210-0229
Counties served: Bexar (by zip code) and Comal
 

CS San Antonio Intake/Locate, Office 212

OmbudsmanA. Yvette Harrison210-333-6216
Physical Address
403 South W. W. White Rd., Ste. 350
San Antonio, TX   78219-4232
Office phone: 210-333-6216
Fax Number : 210-545-1509
Toll-free:
Counties served: Case Initiation Only.
 

CS San Antonio Local Rule, Office 214

OmbudsmanAnnette Alvarez-Rodriguez210-344-1029
Physical Address
852 West Rhapsody Dr.
San Antonio, TX   78216-2600
Office phone: 210-344-1029
Fax Number : 210-344-8011
Toll-free: 888-687-6546
Counties served:
 

CS San Antonio North, Office 202

OmbudsmanSylvia Price210-543-2555
Physical Address
5055 Popping Drive
San Antonio, TX   78229-5426
Office phone: 210-543-2555
Fax Number : 210-256-6451
Toll-free: 800-687-8289
Counties served: Bexar (by zip code) and Kendall
 

CS San Antonio South, Office 211

OmbudsmanMelissa Landin210-333-6011
Physical Address
408 Bushick Drive
San Antonio, TX   78223-2364
Office phone: 210-333-6011
Fax Number : 210-359-1752
Toll-free:
Counties served: Bexar (by zip code)
 

CS San Antonio West, Office 203

OmbudsmanCarmen Cervantes210-299-2929
Physical Address
400 Brady Blvd.
San Antonio, TX   78207-8036
Office phone: 210-472-2185
Fax Number : 210-472-2180
Toll-free:
Counties served: Bexar (by zip code)
 

CS Temple, Office 704

OmbudsmanPaulette Thompson254-899-4941
Physical AddressMailing Address
3009 Saulsbury Drive
Temple, TX   76504-2273
P.O. Box 5229
Temple, TX   76505-5229
Office phone: 254-778-1841
Fax Number : 254-771-2791
Toll-free: 800-687-8268
Counties served: Bell, Coryell, Lampasas, Milam and San Saba
 

CS Texarkana, Office 508

OmbudsmanDenise Wallace903-223-3310
Physical Address
122 Plaza West, Suite 2
Texarkana, TX   75501-5917
Office phone: 903-223-5000
Fax Number : 903-334-7779
Toll-free: 800-687-8260
Counties served: Bowie, Cass, Marion, Morris and Titus
 

CS Texas City, Office 603

OmbudsmanTina Cain409-986-7688
Physical Address
3201 FM 2004 Road
Texas City, TX   77591-2199
Office phone: 409-986-7688
Fax Number : 409-986-9663
Toll-free: 800-687-7572
Counties served: Brazoria and Galveston
 

CS Tyler, Office 506

OmbudsmanShirley Chisham903-533-4030
Physical Address
200 North Broadway Ave., Ste. 200
Tyler, TX   75702-5747
Office phone: 903-533-0393
Fax Number : 903-533-1191
Toll-free: 800-687-8257
Counties served: Henderson, Rains, Smith and Van Zandt
 

CS Tyler Local Rule, Office 516

OmbudsmanShirley Chisham903-533-4030
Physical Address
200 North Broadway Ave., Ste 200
Tyler, TX   75702-5747
Office phone: 903-533-0393
Fax Number : 903-533-1191
Toll-free: 800-687-8257
Counties served:
 

CS Uvalde, Office 208

OmbudsmanMichael Samarripa830-591-2105
Physical Address
1901 Garner Field Rd.
Uvalde, TX   78801-6211
Office phone: 830-278-4161
Fax Number : 830-278-3780
Toll-free: 800-687-8209
Counties served: Bandera, Dimmit, Gillespie, Kerr, LaSalle, Maverick, Medina, Uvalde and Zavala
 

CS Victoria, Office 707

OmbudsmanJanie Martinez361-576-6088
Physical Address
1908 North Laurent St., Ste. 200
Victoria, TX   77901-5458
Office phone: 361-576-6088
Fax Number : 361-578-8027
Toll-free: 800-687-8271
Counties served: Aransas, Bee, Calhoun, Colorado, Goliad, Jackson, Lavaca, Live Oak, Refugio, San Patricio and Victoria
 

CS Waco, Office 705

OmbudsmanMichele Thompson254-754-5402
Physical AddressMailing Address
801 Austin Ave., Suite 210
Waco, TX   76701-1937
P.O. Box 1969
Waco, TX   76703-1969
Office phone: 254-754-5402
Fax Number : 254-752-1864
Toll-free: 800-687-8269
Counties served: Bosque, Falls, Freestone, Hamilton, Hill, Limestone, McLennan and Mills
 

CS Weslaco, Office 303

OmbudsmanHector Trevino956-969-2010
Physical Address
510 South Texas Blvd., Ste 1
Weslaco, TX   78596-6202
Office phone: 956-969-2010
Fax Number : 956-969-1158
Toll-free: 800-687-8217
Counties served: Hidalgo (by zip code)
 

CS Wichita Falls, Office 104

OmbudsmanJanelle Dolan940-322-2557
Physical AddressMailing Address
813 8th Street, Suite 300
Wichita Falls, TX   76301-3329
P.O. Box 5067
Wichita Falls, TX   76307-5067
Office phone: 940-322-2557
Fax Number : 940-767-3335
Toll-free: 800-687-8205
Counties served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, King, Knox, Montague, Stephens, Wichita, Wilbarger, and Young
 

CS Wichita Falls Local Rule, Office 109

OmbudsmanJanelle Dolan940-322-2557
Physical AddressMailing Address
813 Eighth Street, Suite 300
Wichita Falls, TX   76301-3329
P.O. Box 5067
Wichita Falls, TX   76307-5067
Office phone: 940-322-2557
Fax Number : 940-767-3335
Toll-free: 800-687-8205
Counties served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, King, Knox, Montague, Stephens, Wichita, Wilbarger and Young
 

CS Woodville, Office 509

OmbudsmanMona Gabriel409-283-6210
Physical AddressMailing Address
970 North Pine St.
Woodville, TX   75979-4114
P.O. Drawer 39
Woodville, TX   75979-0039
Office phone: 409-283-6803
Fax Number : 409-283-6220
Toll-free: 800-687-8249
Counties served: Hardin, Jasper, Newton, Polk, San Jacinto and Tyler
 

Chief Ombudsman:

Joel Schwartz
Child Support Division (MC 002)
Office of the Attorney General
P.O. Box 12017
Austin, TX 78711-2017

Revised: