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How can we help you?


For help in resolving a tax or business matter, contact Jeff Wiginton, Agency Ombudsman, by phone at (877) 662-8375, by e-mail at ombudsman@cpa.state.tx.us or by letter to

Agency Ombudsman
P.O. Box 13528
Austin, Texas 78711

If you:

  • haven't been satisfied with the service you've received
  • can't find the person you need
  • need help to resolve a non-tax related problem
  • want to suggest a way for us to improve our service
  • or just don't know what to do next

contact our Customer Service Representative, Lori Moya, at (888) 334-4112, by e-mail at comptroller.help@cpa.state.tx.us or by letter to

Customer Service Representative
P.O. Box 13528
Austin, Texas 78711

We will treat you with care and attention whether you are filing a tax return, undergoing an audit of your financial records or simply seeking information.

Customer Service Standards

  • Online tax information will be available 24 hours a day, 7 days a week.
  • Qualifying taxpayers can file state sales tax returns via the Internet 24 hours a day, 7 days a week.
  • Telephone messages will be returned within 24 hours.
  • Complaint letters will receive responses within 10 working days.

The Texas Comptroller of Public Accounts (CPA) is the state's chief tax collector, accountant, revenue estimator and treasurer.

The Comptroller's office staff serves every citizen in the state in its role as steward of the state's fiscal affairs. Each of our strategic goals supports our desire to provide the public with quality customer service.

Agency Goal

To provide every customer with fast, fair and efficient service, to exceed expectations and to continually explore ways to save taxpayer dollars through simpler, smarter, faster solutions.

Customer Service Principles

What you can expect from us:

  • Dynamic Assistance
  • Quality Work
  • Accessible Staff and Facilities
  • Fair and Equitable Treatment
  • Innovation and Improvement
  • Privacy and Confidentiality
  • Fast Response to Problems

Dynamic Assistance

The “Taxpayer Bill of Rights” summarizes our commitment to customer service for Texas taxpayers. It is listed in the Texas Register, Title 34 Part 1, Chapter 3, Subchapter A, and Rule 3.10.

Our offices are open between 8:00 a.m. and 5:00 p.m., CST, Monday through Friday. Our tax assistance telephone lines are open from 7:30 a.m. until 5:30 p.m., CST, Monday through Friday. Information is available on our Web site 24 hours a day, 7 days a week. For media inquiries, contact us at (512) 463-4070 or visit our News page.

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What the Comptroller's Office Can Do for You

Learn more about the services of the Comptroller’s office in “Taking care of Texans and the business of Texas”.

Quality Work

Our trained, professional staff aims to get every aspect of your affairs right the first time. If we do not deliver quality service, contact our customer service representative at (888) 334-4112 or comptroller.help@cpa.state.tx.us

Accessible Staff and Facilities

You may contact us by e-mail, telephone, or letter. You can visit us at any of our 32 field offices located across Texas or contact us at our toll-free numbers.

Headquarters Address:

111 East 17th Street
Austin, Texas 78774

Mail correspondence to:

P.O. Box 13528
Austin, Texas 78711

Agency switchboard:

(800) 531-5441
(7:30 a.m.-5:30 p.m., CST, Mon.-Fri.)

Fair and Equitable Treatment

We promise tax and fiscal processes that are fair, equitable and timely.

If you have special needs, the Comptroller's office will provide whatever help we can. Any of the agency publications can be made available in Braille, large print, audiotape or Spanish. Request an alternate format by contacting our customer service representative at (888) 334-4112 or comptroller.help@cpa.state.tx.us.

Innovation and Improvement

Customer input is critical to our continuous improvement efforts. We survey our customers on a regular basis to obtain input and ideas to improve our processes.

Comptroller's Report on Customer Service Fiscal Year 2008

Privacy and Confidentiality

We will follow the letter of the law when it comes to your privacy and confidentiality.

Fast Response to Problems

Despite our best efforts, there could be times when problems arise. All complaints are handled with a sense of urgency. If you file a complaint you can expect a response within 10 working days. Contact our customer service representative at (888) 334-4112, by e-mail at comptroller.help@cpa.state.tx.us or by letter to Customer Service Representative, P.O. Box 13528, Austin, Texas 78711.

Tax disputes previously handled by the Comptroller’s office are now heard by administrative law judges with the Tax Division of the State Office of Administrative Hearings, a move Comptroller Susan Combs made her first week in office in 2007 to assure taxpayers of fair and impartial treatment. Contact the State Office of Administrative Hearings at (512) 475-4993 or questions@soah.state.tx.us.

Fraud Prevention

The State Auditor’s Office is authorized to investigate allegations of fraud and illegal acts affecting state resources. Anyone with information about the misuse or misappropriation of state resources can report this information by phone to (800) TX-AUDIT or use the State Auditor’s Fraud Web site.