What is 3-1-1?
The Federal Communications Commission (FCC) established the 3-1-1 number in the early 1990s for cities to use to alleviate non-emergency calls to local 9-1-1 centers. The 3-1-1 Citizens Call Center provides citizens with direct access to Non-Emergency City Services. Call takers are available 8 to 5 pm daily to answer citizen calls and direct the caller to the desired City Department All Emergency calls still need to go to 9-1-1.

What services does Lubbock 3-1-1 provide?
Lubbock 3-1-1 allows for a variety of Service Requests to be input for the City of Lubbock which are sent electronically to the appropriate department. Call Takers have access to an ever-growing knowledge base and can answer questions regarding other City services and programs. While we do our best for one-call resolution, sometimes transfers are necessary.

Who can call 3-1-1?
Anyone within the Lubbock city limits from a hard-line phone or a wireless phone. Nextel, T-Mobile and Sprint cell phone providers currently do not have 3-1-1 access but plan to have soon. There is no charge to call except from a pay phone and applicable cellular airtime charges. Persons outside the area can continue to call 775-3000.

Can I request services online?
Certain Service Requests are available online on the Online Citizen Help Center found on the City of Lubbock website – www.ci.lubbock.tx.us or 311.mylubbock.us.