• Complaints regarding customer service provided by TEA
staff must be mailed to the Division of Human Resources at the
address above.
• You must sign your complaint and include your full name,
mailing address, and a description of the complaint. Anonymous
or unsigned complaints will not be processed.
• The Agency will acknowledge receipt of your complaint
within 10 working days.
• Your complaint will be reviewed and addressed by TEA
management staff or the internal auditor, depending on the nature
of the complaint. Upon conclusion of the review, TEA will issue
a written response to the complaint.
• TEA will provide a written response to you within 60
days of receipt of your complaint. The response will include either
(a) a summary of the resolution of the complaint or (b) an estimated
timeline for resolving the complaint if TEA is unable to complete
the review within 60 days.
