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School District or Charter School Local Complaint Process
The TEA encourages parents and schools to work together in resolving disputes early and at the lowest level possible. Many complaints are addressed by the school district or charter school. Before filing a complaint with the TEA, you may want to ask the school administration for a copy of the local complaint policy.
Local school policies typically request individuals to present the complaint, in writing, to the campus principal as the first level of resolution. Once the principal has had an opportunity to respond to the complaint, further resolution may be requested to the Superintendent’s Office. Finally, after the Superintendent’s Office has given you a response, you may present your complaint, in writing, to the Board of Trustees. It is important to follow the steps required by the school district or charter school.
Office of General Inquiries
TEL 512.463.9290 FAX 512.475.3665
EMAIL generalinquiry@tea.state.tx.us
Website http://www.tea.state.tx.us/gir/GenInqMain.html
Spanish speakers are available (se habla español).
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Special Education Complaints
If you believe the school has violated federal or state requirements related to special education, you may file a complaint with the TEA. You may choose to request mediation or file a due process hearing through the TEA to resolve your dispute with the school. In addition, you are required by law to send a copy of your complaint to the school district.
To ensure that all required information is submitted, it is important to contact the Office of IDEA Coordination for additional assistance.
You should submit special education complaints directly to:
Texas Education Agency
Division of IDEA Coordination
1701 North Congress Avenue
Austin, Texas 78701-1494
TEL 512.463.9362 FAX 512.463.9560
Website http://www.tea.state.tx.us/special.ed/
Parent Information Line 800.252.9668
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No Child Left Behind (NCLB) Federal Program Complaints
If there is reason to believe that a district or school is not correctly administering or following a requirement of an NCLB Title Program, an effort should be made to resolve the complaint at the district or school level before filing a complaint with the TEA. Once the local complaint process has been completed, the complaint may be submitted to the TEA.
For additional information, you may contact the Office of NCLB Program Coordination
TEL 512.463.9734 EMAIL nclb@tea.state.tx.us Website http://www.tea.state.tx.us/nclb
You should submit NCLB complaints to:
Texas Education Agency
Correspondence and Complaints Management
1701 North Congress Avenue
Austin, TX 78701-1494
TEL 512.463-9734 FAX 512.463.9008
EMAIL complaintsmanagement@tea.state.tx.us
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Educator Conduct Complaints
These types of complaints allege misconduct by an educator or that an educator has violated the Code of Ethics for educators. For immediate attention and timely resolution, individuals are encouraged to attempt local resolution of their complaint by following the district’s local complaint policy.
For assistance and resources, please contact the Office of General Inquiry.
Office of General Inquiries
TEL 512.463.9290 FAX 512.475.3665
EMAIL generalinquiry@tea.state.tx.us
Website http://www.tea.state.tx.us/gir/GenInqMain.html
Spanish speakers are available (se habla español).
To better assist you, we recommend that you review the regulations that pertain to educator Code of Ethics.
Code of Ethics Rules and Enforcement Actions and Guidelines
You may use the TEA general complaint form available on this website. Please submit the complaint directly to:
Texas Education Agency
Correspondence and Complaints Management
1701 North Congress Avenue
Austin, TX 78701-1494
TEL 512.463-9734 FAX 512.463.9008
EMAIL complaintsmanagement@tea.state.tx.us
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Test Security - Student Assessment Division
Violations or suspected violations of test security or confidential integrity of the TEA student assessment program must be reported immediately to the TEA. If you have questions about reporting violations of test security, contact the Security Task Force of the Student Assessment Division.
You should report suspected violations of test security or confidentiality directly to:
Texas Education Agency
Student Assessment Division, Test Security
1701 North Congress Avenue
Austin, TX 78701-1494
TEL 512.463.9536 FAX 512.463.9302 EMAIL testsecurity@tea.state.tx.us
Website http://www.tea.state.tx.us/student.assessment
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Driver Training Complaints
If you believe that a driver training class was presented inappropriately, either due to its content, its presentation, a reduced class length, or instructor misconduct, a complaint may be filed with the TEA Driver Training Division. For additional information, you may contact the Driver Training Division.
You should submit driver training complaints directly to:
Texas Education Agency
Driver Training Division
1701 North Congress Avenue
Austin, TX 78701-1494
TEL 512.963.6777 FAX 512.963-6799
EMAIL drivertr@tea.state.tx.us
Website http://www.tea.state.tx.us/drive
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Board of Trustees of an Independent School District
Complaints that allege that the board of trustees (as a governing body) or a school board member is not following a requirement under Chapter 11, Subchapter D of the Texas Educations Code (TEC) are reviewed and investigated by the TEA.
Open Government Ethics: TEA often receives complaints regarding the actions of the board of trustees regarding the conduct of board meetings or board election issues. The conduct of board meetings are reviewed by the district attorney in the county or the Office of Attorney General. Election matters are reviewed by the Secretary of State’s Office.
For additional information, you may contact:
Division of School Governance
TEL 512.475.3697 FAX 512.475.3665 Website http://www.tea.state.tx.us/gir
You should submit School Governance complaints to:
Texas Education Agency
Correspondence and Complaints Management
1701 North Congress Avenue
Austin, TX 78701-1494
TEL 512.463.9734 FAX 512.463.9008
EMAIL complaintsmanagement@tea.state.tx.us
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Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act (ADA) of 1990 in school districts and charter schools and non-public schools
Complaints that allege that a school or school employee discriminates on the basis of race, color, national origin, sex or disability in admission or access to, or treatment or employment in the district’s programs or activities are under the jurisdiction and authority of the Office for Civil Rights (OCR). The district or school has named a Section 504 Coordinator to review complaints at the local level. The TEA encourages individuals seek resolution of the complaint through the Section 504 Coordinator or Superintendent of Schools.
For additional information about the OCR complaint process, you may contact the Section 504 Coordinator and the Superintendent's Office or the OCR.
TEA Resources for Section 504 in Texas public schools
Dallas Regional Office
US DOE Office for Civil Rights
1999 Bryan Suite 2600
Dallas, Texas 75201
TEL 214.661.9600 FAX 214.661.9587 EMAIL OCR@ed.gov
Website http://www.ed.gov/about/offices/list/ocr Top of Page |
