Unemployment Insurance Benefits Services

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Unemployment Insurance (UI) benefits services are available on the Internet. Generally, getting help on the Internet is faster than using the telephone.

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The following services are available on the Internet.

• Apply for Benefits - Fill out a new application for UI benefits.
• Payment Request - Request payment, if you have an existing claim, submit your Work Search Log or change your address.
• Claim and Payment Status - Find up to date claim and payment information.
• WorkInTexas.com - Register for job search assistance and use TWC's online job resource.
• Unemployment Insurance Benefits Information - Find information about filing for UI benefits and answers to frequently asked questions.
• Information on How to File an Appeal - Get information on how to appeal a decision.
• Debit Card Frequently Asked Questions - Find answers to questions about the TWC UI debit card.
• Chase Bank - Get account information about your UI debit card on the Chase Web site or call 1-866-865-1273.

If you cannot access the Internet services listed above, call a UI Tele-Center. The toll-free number is not available in cities served by a local number.

Call Monday - Friday, 7 a.m. - 7 p.m. for all unemployment insurance services.

Saturdays and Sundays from 9 a.m. - 1 p.m. Central to take new claims, reset PINs, and address changes only.

Deaf, hard-of-hearing or speech impaired customers may contact Relay Texas: 1-800-735-2989 (TDD) and 711 (Voice).

UI Claims Information for Workers | UI Claims Information for Employers