Texas Department of Insurance

How do I file a complaint?

Complaints against an HMO or WC Network can be sent to the Texas Department of Insurance. A complaint form is available on our web page or a complaint can be filed by submitting a letter. If a complaint letter is submitted, please include the contact information of the complainant, the enrollee's or injured employee's name, the enrollee's or injured employee's social security number, the injured employee's date of injury, the carrier's name, and the reason for the complaint. For all complaint submissions, please be sure to include any supporting documentation.

• Complaint form and instructions
• Complaint Jurisdiction 
• Complaints by HMO

Related Links

• HWCN Glossary
• HMO FAQs

For more information contact: