Official Portal of Texas
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Frequently Asked Questions
How do I suggest or recommend adding content?
Please refer to the TexasOnline link policy then send an email message to our Webmaster at webmaster@dir.state.tx.us.
How do I email the governor?
Visit the Governor’s website and submit a message.
Who can answer a general question about Texas history?
Most information about Texas history can be found at the Texas State Library.
Why am I having problems accessing/viewing the site?
There are several issues that may prevent the complete, successful viewing of TexasOnline. The site is designed for the most recent versions of commonly used browsers, such as Internet Explorer versions 6.0 and 7.0, and Firefox version 2.0. If you are using another or older browser, it may be necessary for you to update your browser for successful viewing. Other options to consider are: check the Internet connection to your computer or verify service with your Internet Service Provider (ISP). If problems persist, please contact the TexasOnline Webmaster at webmaster@dir.state.tx.us.
I want to renew my vehicle registration online. Why isn’t my county listed?
Online vehicle registration is provided as a service to those counties which choose to participate. Each county works with the Texas Department of Transportation to establish the process and TexasOnline provides the technical services. Eventually, we hope to provide this service to every county in Texas. However, at this time, it is not available for certain counties.
I renewed my Texas Driver License or ID card using TexasOnline. When will I receive my license?
Generally, it takes 30-45 days to process and distribute a renewed Driver License or ID card. To confirm the status of your request, please contact the Department of Public Safety (DPS) at 512.424.2600 or the TexasOnline Customer Information Center at webhelp@texasonlinehelp.com. When contacting DPS or TexasOnline, please have the transaction number, amount and date of your renewal available.
I renewed my Texas Driver License or ID card using TexasOnline. How do I get a receipt?
The web page from TexasOnline serves as your transaction receipt. Please print the receipt page and retain it for your records. Should you have further questions, please contact the Department of Public Safety (DPS) at 512.424.2600 or the TexasOnline Customer Information Center at webhelp@texasonlinehelp.com. When contacting DPS or TexasOnline, please have the transaction number, amount and date of your renewal available.
I need to change my address on my Texas Driver License or ID card. Can I do that using TexasOnline?
Change of address is offered as an online service through TexasOnline under Driver License and ID Card Online Services. An address change can be completed during the renewal of a Driver License or ID card, or as a separate transaction.