Contact the TWDB
1700 North Congress Avenue [Map]
P.O. Box 13231
Austin, TX 78711-3231
(512) 463-7847
All program areas within the TWDB have specific response and/or
turnaround times for delivery of services. Formal, written requests
for information generally will be addressed within five working
days of receipt of the request. Requests received via e-mail
or by phone will generally be responded to within two working
days. Requests not responded to within these timeframes
should be forwarded to Customer Service customerservice@twdb.state.tx.us
via e-mail or by phone at: 512-463-7855.
Website Feedback
Any comments or questions regarding the content or navigability
(including broken links) of the TWDB website should be directed
to the web team
Open Records Requests
Open Records Requests should be sent to: Leslie Anderson, mailto:leslie.anderson@twdb.state.tx.us,
Communications Officer, and may be submitted via mail, fax, e-mail,
or hand-delivery. The TWDB answers all requests for information
within the timelines and through the procedures established in
the Public Information Act.
General Feedback
- Customer
Survey - please help us improve customer service
by taking this brief survey.
- Send kudos,
comments, and suggestions for improvement
- Complaints: A formal, written complaint regarding
any of the TWDB's programs and services may be submitted to:
Leslie Anderson, leslie.anderson@twdb.state.tx.us,
Communications Officer. Written complaints may be sent via fax,
e-mail, or mailed to the address listed above. The response
to a formal written complaint generally will be completed within
five working days of receipt of the complaint.
Information Requests
Have a question but don't know who to contact? Choose a topic
below to automatically send e-mail to the appropriate TWDB contact.
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