Interchange Retrieval FAQ

• What information can be found with Interchange?
• What additional tools do I need to retrieve filings over the Internet?
• How do I locate a filing?
• How can I purchase a document?
• Why are some item numbers underlined and others not?
• What is a TIF file?
• How can I view a TIF file?
• What is a PDF file?
• How can I view a PDF file?
• How do I File documents with the PUC?
• I am having problems accessing/downloading documents or using Filer, how do I get assistance?

• Interchange will allow you to locate information that is officially filed with the PUC in Central Records, including Projects, Dockets and Tariff applications. Please note that the actual tariffs are not available in Interchange. Hard copies may be obtained from the Central Records Division by calling 512-936-7180.

What additional tools do I need to retrieve filings over the Internet?

1. Web browser we support
   
   • The PUC supports the most current versions of MS Explorer and Firefox.
     


2. Viewer needed to look at multipage TIF files - pick your operating system.
   
   • DocView
     DocView is a software program developed by the National Library of Medicine that runs under Windows 3.1, Windows for Workgroups, Windows 95 and Windows NT. Once on their site select the link "Projects" and then the link "DocView program".
   • Eastman Kodak Imaging
     Windows 98, NT 4.0, 2000, XP Users - can obtain the software directly from their operating system CDs.
   • Jade
     For Macintosh only. Jade requires 68020 (or higher) or PowerPC, Thread Manager or system 7.5 (or later) and is Freeware. (Requires Stuffit Deluxe in order to expand all files)


3. Viewer needed to look at PDF files.
   
   • Adobe Acrobat PDF Viewer
     With free Adobe® Acrobat® Reader® software, you can view and print Adobe PDF files across a broad range of hardware and operating systems. It is recommended that you use version 5.0.


4. Some files may need to be unzipped requiring a program such as PKZip or WinZip to access the files. These files carry the .zip extension.

How do I locate a filing?

• Use the Interchange Filings Retrieval system. You can get to this location by clicking the login button on the Interchange login page.

  Control Number	any existing case, docket, project number
  Utility	utility name begins with
  Party	filing party name begins with
  Type	filing type, i.e. pleadings, testimony, etc.
  Date Filed	the official filing date, date must be filled in if Control Number is blank, date range cannot exceed 92 days

• If you do not know the control number you can reference either our New Filings or Search Filings (by date) pages to assist you. Please note that the control number will be the same number as either the Project, Docket or Tariff filing.

• There is no longer a fee for downloading documents online

• The underlined numbers denote that the filing has a TIF and/or an additional "electronic" file.

• A TIF file is literally a picture of the paper copy. Generally, TIF files from our agency will not contain more than 50 pages per file. For example, if a filing contains 210 pages, there will be five TIF files; four containing 50 pages and one with 10 pages.

• Please refer to additional tools needed .

• A PDF file or Adobe® Portable Document Format, is an open standard for electronic document distribution. It is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it.

• Please refer to additional tools needed .

Please reference the fillowing Links:
• Procedural Rules § 22.71 and § 22.72 - Detailed procedures for filing documents.
• Filings Submission - Filer Overview - Download Filer
  
• Using Filer
• Filer FAQ

• For assistance accessing electronic documents or using the PUC Filer contact the
  PUC Help Desk at helpdesk@puc.state.tx.us

Last Updated: 04/13/09