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How to Obtain Program InformationConsumer Rights and Services employees can answer your questions about DADS programs and services. Please call them at 1-800-458-9858. You also can visit the How DADS Can Help website or call Texas 211 by dialing 211 on your phone. It is a free call. How to Make a Complaint:
DADS depends on consumers, family members, concerned citizens and advocates to report situations and events that affect an individual or group of individuals’ rights, quality of care or which pose a threat to their health and safety. The employees specialize in complaints regarding:
This line is answered by in-office employees from 8 a.m. to 5 p.m. Monday through Friday. Voice mail is available 24 hours a day, seven days a week, with a message that states the call will be returned the next day. Voice mail is monitored by in-office employees from 8 a.m. to 5 p.m. on Saturday, Sunday and holidays. If you prefer, you can send an e-mail to: CRSComplaints@dads.state.tx.us. Information to have ready when making a complaint
Complaints may be anonymous, but it assists the intake staff to know who you are and where you can be reached if more information is needed. Also, it’s the only way to let you know the results of the investigation. The identity of all complainants and residents is protected by law. If your complaint requires an onsite investigation, it will be prioritized according to federal and agency program regulations/rules and referred to DADS regional office, Community Mental Health and Mental Retardation Center Rights Protection Officer or Regulatory Services for an onsite investigation. Complainants are notified of the findings by regional staff at the conclusion of their investigation. Onsite investigations are not pre-announced. How to Make a Complaint to the Texas Health and Human Services Commission
Long-term Care InsuranceIf you have questions about long-term care insurance, please contact the Texas Department of Insurance (TDI) Consumer Help Line at 1-800-252-3439 or 512-463-6515 (Austin). In addition, these resources are on the TDI website: Updated: June 26, 2009 |
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