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Consumer Fact Sheets

These fact sheets offer information and instruction on a variety of topics concerning Electric and Telephone services.

Free online subscriptions to Consumer Fact Sheets at http://puclistserv.puc.state.tx.us/scripts/wa.exe?HOME

The Following Documents are in PDF Format *

Telephone Electric

Overview Of The Commission

My Rights As a Telecommunications Customer

Charges on your Telephone Bill

Voice over Internet Protocol (VoIP)

Pre-Paid Long Distance Cards

Texas "No Call" Lists

Prepaid Local Telephone Service

Telephone Payment Assistance Programs

Lowering Your Long Distance Bill

Caller ID

Telephone Cramming

Telephone Slamming

Pay Phones

IntraLATA Toll Calls

Questions to Ask About Your Long Distance Rates

Paying Your Phone Bill

Telemarketing

Area Codes

Texas Universal Service Fund (TUSF)

Money-Saving Phone Tips

Keep Your Existing Number

How to File an Informal Complaint

What Are My Rights As An Electric Customer?

What To Do if Your REP Goes Out of Business

Charges on Your Electric Bill

Electric Cramming

Electric Payment Assistance Programs

Smart Meters or Advanced Metering System (AMS)

Unauthorized Switching of Your Retail Electric Provider

Electric Deposit Payment Options

Programs Available for Making Homes More Energy Efficient

All about Trees and Power Lines

Overview of the Commission

Understanding Fuel Charges for IOU Customers

Paying Your Electric Bill

Renewable Energy is a "Natural"

Electric Submetering

Electric Meters

Competitive Energy Services

Electric Service Disconnects

Last Updated: 09/10/09

* PDF files require the use of the Adobe Acrobat Reader. Down load a free copy here.

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