Contacting HHSC
HHSC Organization Overview 

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

If you can’t connect to 2-1-1, call us toll-free at 1-877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local
2-1-1 Area Information Center.

You may not be able to connect to 2-1-1 if:

• You are calling from outside of Texas.
• Your cell phone won’t dial 2-1-1.
• You use voice-over-IP (use the Internet to make calls)

Customer Service

• Medicaid client hotline: 1-800-252-8263
• CHIP call center: 1-877-543-7669 or 1-800-647-6558

  CHIP processing center:

  HHSC
  P.O. Box 14200
  Midland, TX 79711-4200
  

• Report waste, abuse and fraud in HHSC benefit programs: 1-800-436-6184
  
  
• If you are deaf, hard of hearing, or speech impaired: Call any HHSC office by using the relay service of your choice.  The state of Texas offers Relay Texas. You can reach Relay Texas by dialing toll-free 7-1-1 or 1-800-735-2989. You can reach the HHSC state office’s reception desk by dialing the TTY number 512-424-6597.

• To learn more about customer service and HHSC's complaint process see the HHSC Compact with Texans web page.
  
  
• To learn more about HHSC benefit programs and how to apply for benefits, visit the “How to Get Help” web page.
  
  
• If you need help with benefits you are getting, visit the “Questions about Your Benefits” web page.

Reporting Child Protective Services Issues

Toll-free: 1-877-787-8999

Reporting Child Abuse Issues

Toll-free: 1-800-252-5400

HHSC Ombudsman Office

Contact the Ombudsman Office if you have health and human services-related complaints or issues.

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 85200
Austin, TX 78708-5200

Toll-free: 1-877-787-8999
Fax: 1-512-706-7130
TTY: 1-888-425-6889 or 1-512-438-3087
E-mail: contact@hhsc.state.tx.us

HHSC Civil Rights Office

Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751

1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232
HHSCivilRightsOffice@hhsc.state.tx.us

HHSC Headquarters

Texas Health and Human Services Commission
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316

512-424-6500

[Directions and maps to HHSC headquarters and other Austin facilities]

Web Manager

If you have specific comments about this website, please contact the webmaster by e-mail at webmaster@hhsc.state.tx.us.