Our Customer Service Policies
Registration: Customers must register to
check out materials, request interlibrary loans, use password
services, or receive fee-based services.
Texas state and local government employees, employees of
other libraries, and faculty and students of library science
can register in person, by phone, FAX, mail or sending an
e-mail to our Reference Desk
with the following information: home and work/school
addresses, phone numbers and a driver's license number or
date of birth. Other Texas residents (16 or older) must register
in person with photo identification.
Additional policies apply to the
Guidelines for Researchers Using the Texas State Archives.
Loan periods and renewals: Most circulating
items are loaned for 4 weeks. Loans can be renewed twice,
for two weeks each time, if no reserve has been placed on
the item. Customers may renew in person, by phone, FAX, mail
or send an e-mail to our Reference
Desk. (Overdue items may be renewed.)
Returns and overdue items: Customers are
responsible for items until they are returned to the collection
from which they were checked out. Items may be returned in
person or via U.S. mail, delivery service or interagency mail.
There is no fine for overdue items, but customers will be
charged replacement costs for lost items; an invoice will
be issued when an item is six weeks overdue.
Suspension of service: Customers who fail
to return items on time may have their borrowing privileges
revoked.
return
to top
|
