Utilities Not Regulated by the PUC

Federal Communications Commission (FCC) Regulated

You can contact the FCC Consumer Information Bureau at http://www.fcc.gov/cib/
or call (toll-free): 1-888-225-5322

Information on filing a complaint with the FCC can be found at: http://esupport.fcc.gov/complaints.htm

Long Distance Phone Service
Long distance phone service is regulated by the Federal Communications Commission (FCC). Complaints about your long distance phone service should be directed to the FCC's Common Carrier Bureau.

Common Carrier Bureau website: http://www.fcc.gov/ccb/

Send complaints to:

Federal Communications Commission
Common Carrier Bureau
Consumer Complaints
Mail Stop 1600A2
Washington, D.C. 20554

Wireless Service (Pager & Cellular Phone)
The FCC also regulates wireless communications services, which includes pager and cellular phone services. For information on wireless services, contact the FCC's Wireless Telecommunications Bureau.

FCC Wireless Communications Bureau website: http://www.fcc.gov/wtb/

Send wireless complaints to:

Federal Communications Commission
Attn: Informal Complaints and Public Inquiry Branch
1270 Fairfield Road
Gettysburg, PA 17325-7245

Cable Television Service
Cable is regulated by local governments that provide franchises to cable companies to operate. Local franchising authorities have adopted laws and/or regulations in areas such as subscriber service requirements, public access requirements and franchise renewal standards. Under the 1992 Cable Act, local franchising authorities have specific responsibility for regulating the rates for basic cable service and equipment. Contact your City Manager, City Attorney, or local Cable Commission regarding basic tier cable rate increases and service quality.

The federal government mandated the end of direct FCC regulation of cable rates, effective March 31, 1999. However, the FCC has established customer service standards for cable subscribers, which are enforced by local franchise authorities.

Information on filing cable complaints can be found on the FCC's Cable Service Bureau website at: http://www.fcc.gov/csb/facts/complain.html

Cable Service Bureau website: http://www.fcc.gov/csb/

You may write to the FCC:

Federal Communications Commission,
General Cable Inquiries,
445 12th Street, S.W.,
Washington, D.C. 20554.

Municipal, Gas and Water Utilities

Municipal Utilities
Municipal utilities are governed by a local board or city council. Utility rates and service policies are set by these local entities. Contact your local city council or utility board regarding municipal utilities such as electric and water service.

Gas Utility Service
Gas utility service is regulated by the Railroad Commission of Texas (RRC). Complaints about your gas service should be directed to the RRC.

Website: http://www.rrc.state.tx.us/.

Office of Public Assistance (toll-free): 1-877-228-5740

You may write to the RRC:

Railroad Commission of Texas
P.O. Box 12967
Austin, Texas 78711-2967

Water Utility Service
The Texas Commission on Environmental Quality (TCEQ) is responsible for the general supervision and oversight of water districts and utilities, including the processing of petitions to create a district and applications to approve a utility service area.

You may also e-mail complaints to the TCEQ at: cmplaint@tceq.state.tx.us

Contact the TCEQ (toll-free): 1-888-777-3186

Website: http://www.tceq.state.tx.us/

You may write to the TCEQ:

TCEQ
P.O. Box 13087
Austin, TX 78711-3087

Last Updated: 03/18/09

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